Chad Ralston Email & Phone Number

Las Vegas, Nevada, United States

Hired to oversee retail business operations to fund Goodwill’s mission for reducing the impact of poverty on people, families, and the community. Oversee 40+ staff and $150K monthly budget. Hire and train employees on day-to-day retail processes and sales to increase revenue. Conduct and review reporting to analyze performance. Resolve customer issues.✔ Demonstrated strong decision-making, planning, and problem-solving skills while directing day-to-day retail operations, consistently driving peak staff productivity and sales growth through training and development.✔ Organized and modified retail floor displays to increase customer interest.✔ Boosted production significantly at large facility after implementing changes within warehouse.

Phoenix, Arizona Area

Managed retail operations at 5 locations, collaborating closely with site leaders to enhance processes and staff performance. Hired, trained, and mentored employees. Controlled store budgets, implemented strategic staffing and process changes to increase sales revenue and productivity.✔ Elevated store profitability while minimizing inefficiencies by transferring managers to other locations.✔ Maximized sales and refreshed merchandise through refining store floor plans.✔ Strengthened customer service excellence via ongoing team training.✔ Improved efficiencies and productivity by moving processing warehouse.

Phoenix, Arizona Area

West Burlington, Iowa

Appointed to lead daily operations. Maintained compliance with OSHA, EPA, and DOT standards. Conducted cold calling and lead generation to fuel sales; managed X accounts. Controlled budget. Directed team of 15 route techs, sales staff, and rebuild / chemical production personnel.✔ Promoted top-notch customer service and proactive account management to drive profitability.✔ Exhibited excellent communication and team-building skills while hiring, motivating, and disciplining staff.

West Burlington, Iowa

Oversaw day-to-day operations while ensuring compliance with OSHA and DOT regulations. Directed team of cross-functional union and non-union employees. Executed financial performance reviews to identify areas for improvement. Hired and trained staff. Performed cold calling to drive up sales. Administered budget ranging up to $12M. ✔ Analyzed P&L statements and devised action plan to implement optimal profit margin, monthly operation reviews, and interim / annual budgets. Realized substantial rise in rent and profitability.✔ Evaluated hiring needs and recruited staff, growing employee base from 4 to 12 to support increased demand.✔ Embedded stringent safety practices to achieve 0 OSHA Recordable Accidents for 7 years.

Bachelor'S Degree, Business/Managerial Economics

Associate'S Degree, Business Administration And Management, General