Chad Rupert Email and Phone Number
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From a POS system user to owning the POS system product integration strategy. It all began with an internship at RCA Records in Hollywood, CA – a promising post-college job in the music industry that ended quickly with the rise of Napster. Armed with a fancy college degree, I worked as a bartender, where I met a contact at MICROS which led me to the start of my restaurant technology career.I’ve held various roles, including Implementation Manager, Sales Engineer, Principal Sales Consultant, Principal Solution Manager, and most recently, Director of Marketplace Product Management. As a product leader, I am driven by solving customer problems with innovative solutions. My work in partnership roles allows collaboration to deliver these products that bring value to the companies I work for and our partners. At Shift4 Payments, we saw a 300% increase in integrated partners and a 337% increase in partner app installations.I am a skilled mentor and leader, passionate about helping others achieve their goals. I am process-oriented and always looking for ways to improve efficiency and productivity; in fact, we reduced our time to market by 63% when I led a restructuring effort of the partner integration process at Shift4 Payments._______________Interests include spending time with my wife and three boys (ages 8, 6, and 2). I'm an avid sports fan and love watching and playing sports. I play in a men's softball league and golf when time allows. I have a passion for music and love attending concerts and music festivals.Fun Fact: I’ve been to 60+ Dave Matthews Band concerts.
Qu Pos
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Director Of Product, PaymentsQu Pos Sep 2024 - PresentArlington, Virginia, Us
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Director, Consulting ServicesRuptech Consulting Llc Sep 2023 - PresentProvide expert guidance on selecting and integrating POS, payment, loyalty, and business management software solutions for restaurant, hospitality, and sports and entertainment sectors. Identify and integrate third-party technical solutions to streamline operations and improve customer experiences. Conduct market research and competitive analysis to help businesses stay ahead of industry trends and make informed technology investments. Establish strategic partnerships to expand market reach and drive innovation. -
Director, Marketplace Product ManagementShift4 Payments Sep 2020 - Aug 2023Center Valley, Pennsylvania, UsKey Highlights:• 450% growth in partner revenue over two years secured by developing partnerships, negotiating rev-share agreements, and increasing the number of partnerships.• Led the successful launch of SkyTab Workforce, the company’s first white-labeled strategic partner integration; led product, design, development, marketing, training, and support teams – defined product requirements to embed and synchronize products across B2B applications and workflows.• 300% expansion of integrated partners accomplished by building out APIs and developing strategic partnerships with industry-leading software technology companies; increased partner app installations by 337%.• 63% reduction in time to market reached by improving the partner integration process; formalized the partner onboarding process, onboarding guide, and solution survey.Own the business and integration strategy, third-party partner integration, strategic and tactical product roadmap, platform advancement, and partner launch strategy for the Marketplace API (the single integration point to the entire food and beverage POS ecosystem). Provide the strategic vision for a team of ~5 product, project, and program managers that manage partnership and product development, driving long-term agreements and growing revenue. Focus areas included: Online ordering, mobile pay/ordering, labor, inventory, accounting, reservations, loyalty, and more. -
Principal Product Manager - Payments And LoyaltyOracle Sep 2018 - Aug 2020Austin, Texas, UsKey Highlights:• Doubled the number of partners available to the global customer base by managing partner relationships with global payment providers, leading a team to validate payment API integrations, and managing ongoing relationships, including feature and enhancement recommendations. • ~99% product adoption reached by managing key initiatives to improve the payment interface solution.• Developed the Oracle Hospitality Gift & Loyalty Gen 2 statement of direction documentation, outlining the functional requirements, use cases, and user stories for each new feature. Developed and executed product roadmaps aligned with the food and beverage and hospitality market needs, conducted market analysis, gathered customer insights, and defined requirements to differentiate offerings. Collaborated with functional architects and developers to ensure successful product development and launch. -
Principal Sales Consultant / Project Manager - Pre-Sales F&BOracle Feb 2015 - Aug 2018Austin, Texas, UsKey Highlight:• 90% solution adoption accomplished by effectively positioning and communicating the benefits of the solutions, resulting in customer acceptance and implementation.Led and project-managed enterprise account sales opportunity engagements from discovery to close. Documented all customer needs for a new POS system across every aspect of the client’s business touchpoints and filtered to assigned sales consultants to develop and present the technical product solutions that met requirements. Led enterprise evaluation lab engagements for Aramark, Bloomin’ Brands, Darden, Chuy's, ClubCorp, DineEquity, Macaroni Grill, CARA, Chick-Fil-a, Disney, Dunkin Donuts, Raising Canes, Starbucks, Sodexo, Lettuce Entertain You, and more.
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Major Account Sales EngineerMicros Systems Inc Jun 2013 - Jan 2015Columbia, Maryland, UsKey Highlight:• ~10% increase in customer retention secured by fostering long-term relationships that addressed customer needs and pain points with value-added products and services.Delivered technical eBusiness product sales presentations for MICROS Systems Cloud ERP systems for restaurant point of sale, hotel, hospitality, sports and entertainment venues, casinos, cruise lines, specialty retail, and other similar markets. Specialized in MICROS iCare loyalty platform and the ExactTarget email marketing product integration. -
Director Of Business DevelopmentTabbedout Aug 2011 - May 2013Austin, Tx, UsKey Highlight:• 34X growth in the number of locations offering TabbedOut’s mobile payment solution in five months reached by creating a comprehensive and aligned business development plan, including market and area POS dealer research, setting up customer meetings, and pitching solutions. Provided leadership across key partner relationships with authorized POS dealers. Created business development strategies and programs focused on sourcing, progressing, and closing new mid-market and enterprise accounts through a consultative and insight-driven sales approach. Delivered valuable input for the product roadmap, trained resellers, and support teams, and acted as the voice of the customer for the product management and engineering teams. -
Implementation ManagerMicros Systems Jun 2008 - Aug 2011Columbia, Maryland, Us•Recognized project objectives and expectations to ensure quality planning•Managed clients proactively to ensure that projects were efficiently/effectively executed and maintained•Upheld client satisfaction by providing excellent customer service•Delivered technical sales presentations to prospective and existing clients resulting in significant profit for the organization•Motivated others to work beyond what was expected •Carefully monitored performance of personnel to promote a productive and positive work environment•Provided weekly, monthly and quarterly financial and performance reporting
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Senior Implementation SpecialistMicros Systems Oct 2005 - May 2008Columbia, Maryland, Us•Modified computer databases, and related reports and documentation, as required to further prepare and ready the customers system for installation•Conducted end-user staff and management training to ensure a smooth installation process and minimize post-installation support requirements•Led large/complex system installations•Provided live support coverage at customer sites on and after the system live date as budgeted and required by the customer to ensure a smooth transition to their new system•Addressed customer issues and obtained final customer sign-offs to validate their satisfaction with the new system
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Marketing And Distribution RepresentativePc Telecom Corporation Oct 2004 - Mar 2005•Led domestic vendor expansion campaign•Performed daily sales and marketing functions•Maintained accounts by building relationships and following up with customers
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Campaign ManagerCom-Quest Marketing Jan 2004 - Jul 2004•Utilized Direct Marketing to reach and obtain new clients for AT&T•Organized, trained and managed a team of eight direct reporting sales representatives•Conducted preliminary, second and final round interviews
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Sales RepresentativeHowareya Merch Sep 2000 - Dec 2003•Introduced artists’ music to new markets with promotional activities•Built name recognition by encouraging people to visit artists’ website, go to a live show, or buy a CD
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Regional Marketing RepresentativeIt'S A Gas Marketing/Rca Records May 2002 - Dec 2002•Promoted upcoming bands and artists using lifestyle, tour and college marketing techniques•Distributed CD samplers, stickers and posters at events
Chad Rupert Skills
Chad Rupert Education Details
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University Of Connecticut School Of BusinessBusiness Administration
Frequently Asked Questions about Chad Rupert
What company does Chad Rupert work for?
Chad Rupert works for Qu Pos
What is Chad Rupert's role at the current company?
Chad Rupert's current role is Product & Partnership Executive | I Solve Problems in Restaurant, Hospitality, & Entertainment Spaces with Modern Technology.
What is Chad Rupert's email address?
Chad Rupert's email address is cr****@****ail.com
What is Chad Rupert's direct phone number?
Chad Rupert's direct phone number is +186091*****
What schools did Chad Rupert attend?
Chad Rupert attended University Of Connecticut School Of Business.
What are some of Chad Rupert's interests?
Chad Rupert has interest in Skiing, Food And Wine, Traveling, New Technologies, Music, Running, Sports, Hospitality Industry, Playing Golf.
What skills is Chad Rupert known for?
Chad Rupert has skills like Marketing, Business Development, Customer Service, Sales, Saas, New Business Development, Team Building, Account Management, Project Management, Strategic Partnerships, Solution Selling, Direct Marketing.
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