Chad Rupert Email & Phone Number

New York, NY, US

Arlington, Virginia, US

Provide expert guidance on selecting and integrating POS, payment, loyalty, and business management software solutions for restaurant, hospitality, and sports and entertainment sectors. Identify and integrate third-party technical solutions to streamline operations and improve customer experiences. Conduct market research and competitive analysis to help.

Center Valley, Pennsylvania, US

• Key Highlights:
• 450% growth in partner revenue over two years secured by developing partnerships, negotiating rev-share agreements, and increasing the number of partnerships.
• Led the successful launch of SkyTab Workforce, the company’s first white-labeled strategic partner integration; led product, design, development, marketing, training, and support teams – defined product requirements to.
• 300% expansion of integrated partners accomplished by building out APIs and developing strategic partnerships with industry-leading software technology companies; increased partner app installations by 337%.
• 63% reduction in time to market reached by improving the partner integration process; formalized the partner onboarding process, onboarding guide, and solution survey.Own the business and integration strategy.

Austin, Texas, US

• Key Highlights:
• Doubled the number of partners available to the global customer base by managing partner relationships with global payment providers, leading a team to validate payment API integrations, and managing ongoing.
• ~99% product adoption reached by managing key initiatives to improve the payment interface solution.
• Developed the Oracle Hospitality Gift & Loyalty Gen 2 statement of direction documentation, outlining the functional requirements, use cases, and user stories for each new feature. Developed and executed product.

Austin, Texas, US

• Key Highlight:
• 90% solution adoption accomplished by effectively positioning and communicating the benefits of the solutions, resulting in customer acceptance and implementation.Led and project-managed enterprise account sales.

Columbia, Maryland, US

• Key Highlight:
• ~10% increase in customer retention secured by fostering long-term relationships that addressed customer needs and pain points with value-added products and services.Delivered technical eBusiness product sales.

Austin, TX, US

• Key Highlight:
• 34X growth in the number of locations offering TabbedOut’s mobile payment solution in five months reached by creating a comprehensive and aligned business development plan, including market and area POS dealer.

Columbia, Maryland, US

• Recognized project objectives and expectations to ensure quality planning
• Managed clients proactively to ensure that projects were efficiently/effectively executed and maintained
• Upheld client satisfaction by providing excellent customer service
• Delivered technical sales presentations to prospective and existing clients resulting in significant profit for the organization
• Motivated others to work beyond what was expected
• Carefully monitored performance of personnel to promote a productive and positive work environment

Columbia, Maryland, US

• Modified computer databases, and related reports and documentation, as required to further prepare and ready the customers system for installation
• Conducted end-user staff and management training to ensure a smooth installation process and minimize post-installation support requirements
• Led large/complex system installations
• Provided live support coverage at customer sites on and after the system live date as budgeted and required by the customer to ensure a smooth transition to their new system
• Addressed customer issues and obtained final customer sign-offs to validate their satisfaction with the new system

• Led domestic vendor expansion campaign
• Performed daily sales and marketing functions
• Maintained accounts by building relationships and following up with customers

• Utilized Direct Marketing to reach and obtain new clients for AT&T
• Organized, trained and managed a team of eight direct reporting sales representatives
• Conducted preliminary, second and final round interviews

• Introduced artists’ music to new markets with promotional activities
• Built name recognition by encouraging people to visit artists’ website, go to a live show, or buy a CD

• Promoted upcoming bands and artists using lifestyle, tour and college marketing techniques
• Distributed CD samplers, stickers and posters at events