Dan Kammer Email and Phone Number

• Provided leadership, vision, training & day to day management for 15 traveling Professional Service Technicians, interim management of the Creative & Interactive Menu teams.• Restructured, staffed up the team for increased efficiency, achieving two straight years of 40% implementation growth• Identified & promoted senior & top performing team members, enabling them to train & mentor newer team members• Increased team profitability, maintained 75-85% billable vs non-billable percentage by closely monitoring & managing time in the field vs. time in the office• Administered customer satisfaction surveys, maintained a 90% positive result, followed up on negatives• Held quarterly team meetings to assess progress, identify & remove team and individual roadblocks, provide technical guidance, & best practices, fostering team building & learning• Presented team risk analyses, challenges & proposed solutions to senior management• Conducted typical management functions; interviews, performance reviews, etc.• Provided team members with strategic goals, career growth paths• Provided technical support to the Sales, Support, Creative, and Project Management teams• Constructed and maintained device HDD images for each type of hardware deployed• Managed onsite inventory of all product, tracking usage, ordering points, and safety stock levels• Served as an escalation point for customer issues, frequently answering/resolving evening & weekend issues• Participated in planning of new features, software releases and product offerings• Notified team members of reoccurring deployment issues, providing temporary fixes or workarounds until permanent resolutions were in place• Hands-on project management of multiple concurrent & varied I.T. projects, including POS systems & related connectivity implementations• Improved project deployment methodology, post trip documentation• Identified & minimized project risks, managed internal & external project deployment expectations

• Performed on-site implementation, training and go-live support for hundreds of POS, self-order kiosk & digital signage solutions• Configured POS solutions for installation, including item & menu building, print routing, UPC testing, and tare-item setup• Developed detailed, in-depth product knowledge from sales, to installation, to support• Consultative upselling during implementation, offering and facilitating the purchase of additional products and services• Developed expert level knowledge of several POS solutions including NEXTEP, InfoGenesis, MICROS, and FreedomPay• Followed consistent implementation methodology for all projects• Maintained and improved documentation related to installation and support procedures• Provided remote training and product support during project transition from active status to supported• Provided evening and weekend support to both internal and external users• Developed strong working relationships with co-workers and customers• Traveled 50%-100% of each month

* Performed software testing in various environments.* Participated in all aspects of testing, including functional, regression, load and system testing.* Reported errors and resolved, documented and/or communicated issues of their causation* Reproduced errors or bugs discovered during testing and narrowed to the smallest amount of steps and time to reproduce.* Communicated project goals and project status to management.* Coordinated testing approach with software developers and project management.

• Analyzed & reviewed inventory data for a $6m part & tool inventory, to identify inconsistencies, investigate reasons, offer solutions and implement corrective action & process improvements.• Maintained proper First In, First Out rotation of stock, identified and reported on slow moving product and overstock.• Received & processed into inventory, parts & materials from internal jobs, outside vendors. • Issued & released parts/tooling to shop floor, processed customer part orders.• Regulated product cycle counts, reconciled physical counts to computer database.

• Managed all IT related issues of the newspaper including: network administration, file storage & backup, desktop support, software deployments, updates/new installs, re-imaging, general break/fix troubleshooting.• Researched vendors, was responsible for IT purchasing including hardware & software, cable, Internet, LAN and phone Systems; oversaw & assisted in installations for 2 locations.• Streamlined organizational systems, including file handling, back issue archiving & workflow processes.• Administered FTP clients, VPN solution, and social media accounts for the business. • Managed direct mail subscriptions utilizing MS Access database & USPS bulk mail systems.• Posted & reconciled payroll, A/P, and A/R using QuickBooks, batched daily cash receipts & made bank deposits.

* Serviced approx. 100 calls per day, maintaining excellent customer service, daily commendations from customers.* Exceeded 90% first call resolution, maintained less than 4% supervisory escalation rate. 9 out of 10 months of 100% perfect post call customer satisfaction survey results. * Promoted to Sales Team at 6 mos., doubled monthly quota of 150 banking product sales for all 3 months on the sales team. * Coached other call center personnel regarding sales & service, provided training & feedback for improving performance.

• Provided work leadership & directed day to day actions of 12-15 team members at hub store location, 4-6 team members at spoke store locations• Managed approximately 40 print projects per day of varying size and scope, outsourcing as necessary where projects exceeded the capabilities of the store equipment• Developed team members through training, constant feedback, yearly PAs, & disciplinary action where required. • Completed corporate leadership development courses including financial analysis, sales & upsell marketing, Hersey situational leadership, retention, reward & recognition, and team building.• Performed all general maintenance on Desktop PCs, printer/copiers including hardware/software installation & configuration, troubleshooting, network maintenance & adding new devices to the network.* Measured sales & revenue performance through review of income statements and company metrics.* Operated within corporate budget framework meeting revenue goals & payroll / supply limits.* Performed back office tasks, including cash controls, daily closeouts, metrics reporting, & audit compliance.* Maintained low supply costs through inventory control, operations efficiency, & supply ordering.* Bid, produced & invoiced jobs, prioritized workflow, maintaining accuracy & quality control.* Graphic Design, prepress digital editing & reformatting utilizing MS Office & Adobe Design Suites.