Chad Whyte Email & Phone Number

Manchester Area, United Kingdom

Digital Account Manager LocationManchester, Greater Manchester, United Kingdom • Managing a portfolio of over 180 clients and up to a value of £1.5 million per annum, ensuring I have an in-depth understanding of the financial status of my portfolio including individual value, billing and contract renewal• Establishing and maintaining strong client relationships through regular close contact account management which includes telephone and email communication.• Using an existing network of industry contacts to generate revenue• Dealing with all aspects of an advertising campaign• Achieving sales targets• Completing administrative work, as required• Increasing profitability of existing product lines by encouraging clients to use added value • services wherever possible• Handle new campaign start-ups, upgrades and renewals• Consulting on the most effective cover for a particular need, taking a number of factors into account• Promote all Auto Trader products and associated advertising packages where relevant.• Handling and resolving dealer queries via telephone and e-mail• Provided a professional and efficient service, dealing with enquiries within agreed timescales and individual quality performance targets.• Written communication to external and internal customers, in response to e-mail enquires, within department quality and productivity minimum standards.• Diagnose technical issues where appropriate and provide a timely resolution.• Identify and maximise opportunities to increase volume and revenues within the digital and publishing contact centre.• Provided feedback to the management team regarding customer issues, TMG products, process and services.

Manchester Area, United Kingdom