Operations Manager with 13 years' experience in planning, recruiting, forecasting, reporting and financial analysis. B2B and B2C sales leader specializing in identifying trends and exceeding key performance metrics.Senior manager excelling in leading and developing diverse union and non-union work groups. Fostered an ownership culture driving year-over-year sales, customer service and profitability improvements. Expertise in relationship development, continuous improvement and process implementation including providing variance explanations, pricing reviews, budgeting forecasts and updating methodologies. Seasoned leader specializing in multi-tasking, resolve conflicts and thinking quickly, working in fast-paced environments with respect to company policies and procedures. Successfully conducted daily pricing reviews, adjusting based on market changes and performance analysis, generating $15 million in operational revenue and managed $40 million in yearly assets and revenue. ACCOMPLISHMENTS-Generated revenue growth of 30% for 6 consecutive years-Ranked number 17 of 160 Area Managers in North America-Operational Excellence recipient-Six Sigma Yellow belt certified.