Chad Bischoff Email & Phone Number

Draper Utah

Sr. Payment Specialist with more than 10 years experience in debt collection within the business field. Expert listening and negotiating skills. Goal oriented individual with strong analytical and critical thinking skills. I work in a high volume and fast paced environment where I evaluate accounts and recommend appropriate action throughout the collections cycle. The end result benefits both our customers as well as the business needs of Progressive Leasing. I tactfully assist and resolve challenging situations in a professional and friendly manner. I address discrepancies and overdue account balances where I counsel and assist customers in determining their best payment option(s) in an effort to bring existing accounts up-to-date.

Salt Lake City

I worked at the L-3 Communications Government Property Warehouse to help with their new restructuring project at the time. I assisted with the installation of new network computers and printers, installed network infrastructure, and assisted with any and all computer, printer and network issues. This was a temporary assignment I accepted while recovering from the compound leg fracture obtained while employed at Solitude Mountain Resort. I was on light duty progressing from my injury which required multiple surgeries and extensive physical therapy. I have since made a full recovery.

Solitude Utah

Performed proper accounting for daily deposits from all resort profit centers. Also helped with reservations, checking lodging guests in and out, and resolving guest issues as needed. I took this position knowing it was seasonal with hopes I could acquire year round employment. Unfortunately, I suffered a compound fracture of my leg in a skiing accident which ruled out being able to perform the tasks required for summer employment. It's doubtful I would have stayed with Solitude without the injury as the off-season positions offered while pleasant, were areas I am overqualified for with low earnings.

3981 West 4700 South Taylorsville, Ut 84109

Perform specific tasks such as money orders, recording client activity, cashing checks, customer service, resolve client account issues, processing withdrawals, accepting deposits, and loan payments. Have in depth knowledge of banking instruments for recommendations and use advanced banking computer systems for verification and transaction purposes.

South Jordan, Utah

Worked as a correspondence writer for the Firms Client Correspondence Department. My main duties were to get assigned client complaint cases from the Firm's Legal Department, investigate the claim, work with a Complex Risk Officer (CRO) and write a letter back to the client based on the decision from the CRO. My duties included very intensive investigative work and working with different editing teams before having my letters approved and sent to the client. This was intensive and rewarding work. I left the Firm on my own free will having nothing to do with Morgan Stanley. I will always love Morgan Stanley, nevertheless, for reasons to better my position I felt it was time for a change.

South Jordan Utah

Assist collegues and clients with Morgan Stanley Busines Accounts, Securities Based Lending products such as Portfolio Loan Accounts and Express Credit Lines. Provide support for Private Wealth Management, Global Currency, technical support with our online banking services, and debit / credit card services.

Sales and leasing for new, used, and certified pre owned vehicles.

(after March 2009 merger)General Manager of our Salt Lake location. We had between 45 and 65 employees throughout the year. Brand building was accomplished through community involvement, evaluation and control, market-product focus, and a strong orgazitional structure. Our reputation was quality and customer service. A reingeneered business to maximise the latest technologies to both increase speed and efficiency. My goals are met by maintaining a properly trained staff that can be an example to the community, adapt to change, and continue to produce a service that is both profitable as well as convenient and unconstrained for our customers to satisfy their needs and wants. Combined elements from the old business model with the Fire House business model to take full advantage of the two merging company's strengths and weaknesses, resulting in a successful first year with labor percentage a full 50% lower than the previous year.Focus on customer has produced a business of loyal, repeat clientele of over fifteen years.Direct, coordinate and conduct all employee classes including production crew, detail staff, cashiers and service advisors.Coordinate all accounts receivable, accounts payable, payroll, labor control, product and equipment ordering.Perform human resource functions of recruitment, new hire training, continuing education, performance evaluations, employee retention, disciplinary issues and terminations.Accountable for creating training events and ensuring employee satisfaction and compliance with company initiatives. Lead marketing efforts, including the coordination of fundraising events from local schools, businesses and charities.Maintain profitability through labor control, effective yet affordable marketing and through the analysis of financial statements to control cost and account for all company expenditures.Delegate responsibilities to mentor lower management as well as create and maintain a team atmosphere among all management levels.

Bountiful, Ut

Leaned business model towards sales, acted as sales manager and trained on closing prepaid sales, resulting in an overall net revenue increase of $1.1 million over a six year period.Assisted in acquisition of East Bay Car Wash & Detail, totaling $800,000 in assets.Reorganized and re-engineered our new division to comply and operate under a new business model encompassing 115 employees.Bischoff Car Wash and Detail, continued and honed problem-solving skills through handling and solving customer service, employee and equipment issues.Developed a hands-on approach to coaching and leadership with employees as well as customers to better understand how to best serve their wants and needs.Empower staff through the development of a team leader position which motivates all employee levels to reach for, and achieve, top-tier results.Negotiated with partners in the decision to seek out the capital investors necessary to upgrade our equipment and re-engineer our business based on economical and industry changes.Played a major role in the merger with Fire House Car Wash and Detail and managed both locations to ensure consistency through the transition and training.

Hickam Afb, Hawaii

Active duty. Completed technical school at Keesler AFB, Mississippi. Had a high level security clearance which involved being exposed to sensitive information and situations. Served in Operation Joint Guard, 406th Expeditionary Air Base Group, Taszar Air Base, Kapasvar Hungary (February - March 1998). Home duty station and squadron, Hickam AFB, Hawaii, 15th Communications Squadron. After October 1999 served in the US Air Force Reserve on call to serve and assist with humanitarian and hostile situations as they arose throughout the world. Honorable Discharge.

Hickam Afb, Hawaii

Worked in the base communications center where we processed, received, and encripted classified communications for world wide delivery. Base communications centers process electronic communications for all branches of the armed forces, US Government, and allied countries. Was augmented, trained, and worked part time as a police officer on base.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.716 Gpa

Activities and Societies: Currently enrolled in the MBA program.

Bachelor Of Science (B.S.), Business Studies, 3.612

Graduated Cum Laude Honors.

General Education

Military Training And Computer Communications.

Completed Basic Military Training, Computer Communications Technical School, and Air Force Specialty Code (AFSC) Level 5.