Leading design strategy and execution for 8 products and a cross-functional team of 8 Designers, 3 Researchers, 12 Product Managers, and 120 Engineers.Products include: Flow Designer, Playbook Automation Designer, Action Designer, Trigger Builder, Decision Builder, Mobile App Builder, and Mobile Publishing.Led Zero to One GenAI initiatives that resulted in significantly decreased time-to-completion metrics.Led creation of vision work to influence strategic roadmap and annual Knowledge Conference keynotes.Improved usability and interoperability of core workflow platform tools resulting in improved discoverability and learnability, increased functionality, and improved time to value.Led complex and technical product to second highest User Experience Quality score in the company.

Shaping strategy: Worked collaboratively with Product and Engineering leadership to create a vision and long-term strategy for revolutionizing low and no-code workplace automation, collaboration, and productivityHelping design team thrive: Built a high functioning, innovative, hungry, and humble design teamDriving design quality and product success: Led research, content design, vx design, and product documentationDesign Ops: Co-lead steering committee to facilitate the consistency and roadmap of Builder Design system

Led enterprise ServiceNow workflow design projects for top brands: Best Buy, Wal-Mart, Fannie Mae, American Tire Distributors, Take2 Games, Gov.uk, Fujitsu, Merk, and Roche resulting in increased adoption, employee satisfaction, supplier onboarding, and cost savings through operational efficiencies.Established design system for enterprise portal accelerator product; resulting in streamlined design and development process and reduced QA cyclesLed the strategic direction and vision of the design organization at NewRocket. Built strong relationships and improved quality, consistency, and efficiency across Design, Product Management, Development, and Research.Landed first long-term client resulting in more than $1 Million in Net New Revenue.Established best-in-class user experience team - defined organizational design thinking methodologies, Implemented design system, created user research playbooks, and instituted content design function.Created a first-of-it's kind Content Management System product built on the ServiceNow Platform.Work with clients to establish project goals and requirements, identify stakeholders, conduct and interpret user research, define user journeys, information architecture, and wireframes.Define and manage design sprints and design thinking methodology to manage budget and achieve client goals.

Provided strategy, user experience direction, design system, and design ops for enterprise applicant systems in the United States, Canada, and Mexico. Built and led multi-disciplinary teams through research, product strategy, concepts, experience and interaction design, motion design, development handoff, implementation, and QA. Prioritized emerging technologies and persona-based user segmentation to provide strategic opportunities, innovative solutions, and improve the pool of qualified candidates. Led mobile-first redesign of entire experience including re-architecting applicant tracking system integrations to provide more robust and responsive user experience.Managed re-platform project, leveraging more modern technology stack to drive innovation, iteration, and scale.Facilitated internal partnerships to create organizational change and innovation. Managed profit and loss for entire design, content, engineering, and ops functions

Promoted to manage team responsible for Home Depot senior leadership content.Collaborated cross-functionally with Strategic Business Development, Legal, Corporate Communications, Investor Relations, and HDTV.Created data visualization standards for business/market strategy, performance, and projections. Worked directly with the senior leadership team, learned business strategies, and crafted strategic messages for hundreds of speaking engagements. Created and managed Quarterly CEO newsletter and company portal messaging and distributed to more than 350,000 employees.

User Interface design, direct mail design, presentation design, print design.

Responsible for web and print design. Managed writing, design, and production of a national highway safety publication called Saving Lives. Provided user experience design for their corporate website.