Chad Bollhorst Email & Phone Number

 Provide timely, professional, daily system administration support for clients who have purchased a Premier System Administrator Support Subscription. Develop, maintain, and cultivate professional, cooperative, and collaborative relationships with key users and managers within the assigned Premier Support client(s). Ensure positive alignment between leadership goals for using Acadis/Vector Solutions products and services, the tactical application solution strategies and… Show more  Provide timely, professional, daily system administration support for clients who have purchased a Premier System Administrator Support Subscription. Develop, maintain, and cultivate professional, cooperative, and collaborative relationships with key users and managers within the assigned Premier Support client(s). Ensure positive alignment between leadership goals for using Acadis/Vector Solutions products and services, the tactical application solution strategies and outcomes. Augment client(s) existing support processes with auxiliary first-tier support services; facilitating issue escalations to the appropriate Acadis/Vector Solutions support teams. Provide Acadis user training for assigned client(s), as requested. Develop and deliver Acadis-related documentation in support of the client(s) business mission. Examples include: product reference guides, SOPs, training handouts, etc. Generate daily/weekly reports, exports and printouts that are part of the operational support for the Acadis Readiness Suite. Manage the collection and pre-processing of external data needed for regular, business-critical data import tasking. All data-related activities will conform to client- and/or industry-established best practices for sensitivity and security. Provide administrative support to manage the Online Content library used with the Acadis LMS module, including creating/managing standalone Online Events, student assignments, tracking and reporting on progress of student/learner completions. Advocate within the Acadis/Vector Solutions organization on behalf of assigned client(s), communicating issues and support-oriented business needs. Develop and maintain a strong knowledge of Acadis/Vector Solutions products and services, providing expert advice and guidance on solutions for specific client needs. Participate in associated project activities directly supporting Acadis/Vector solutions products and services. Show less

• Understand customer’s business process and educate them on software features that are not being used that would fulfill their needs• Understand industry best practices to implement at customer sites• Understand products to provide group training at customer sites and online• Travel to customer site to work with specific individuals who need extra attention• Participate in internal feature demonstrations to maintain knowledge of new features and corrections to… Show more • Understand customer’s business process and educate them on software features that are not being used that would fulfill their needs• Understand industry best practices to implement at customer sites• Understand products to provide group training at customer sites and online• Travel to customer site to work with specific individuals who need extra attention• Participate in internal feature demonstrations to maintain knowledge of new features and corrections to software• Demonstrate new features and corrections to the software to production customers• Able to understand and communicate positively when requested features require additional funding or are not in the existing Envisage roadmap• Understand Envisage development lifecycle to understand how customer requests may be fulfilled• Come up with creative solutions to customer business processes that aren’t currently met by the software• Contact production customers at regular intervals to measure their satisfaction with the company and proactively discover software issues• Provide meeting notes, trip reports and week in review status updates to management team on client satisfaction and issues• Provide feedback to the product design team on user observation and potential product improvements• Serve as a backup to the help desk and quality assurance• Participate in regression testing efforts with quality assurance team• Help with user guide documentation as time permits• Serve as a backup to the project managers in initial setup, configuration and data loading as time permits Show less

• Assist the COO with scheduling, presentations, problem-solving, running meetings, and personal errands • Develop and produce feature story-cards to inform web developers about features requested by clients for software applications, problem report management, and software bug identification • Collect metrics for regression testing data to ensure precision, expected functionality, and deadlines • Track, collect, and analyze work-in-progress metric data to monitor web developer… Show more • Assist the COO with scheduling, presentations, problem-solving, running meetings, and personal errands • Develop and produce feature story-cards to inform web developers about features requested by clients for software applications, problem report management, and software bug identification • Collect metrics for regression testing data to ensure precision, expected functionality, and deadlines • Track, collect, and analyze work-in-progress metric data to monitor web developer efficiency• Present regular progress reports to COO and company• Communicate with software users through monthly customer outreach calls to discuss usage, improvements, and assistance • Recruit and correspond with potential candidates by maintaining online postings and connecting with recruiters • Communicate and coordinate with candidates and recruiters to schedule assessment tests and interviews • Supervise Office Manager and coordinate front desk operations, procedures, and management • Oversee the Office Manager’s planning and administration of weekly, monthly, and annual company events• Promote and maintain employee satisfaction and morale through lunchtime learning seminars Show less

Bloomington, Indiana Area

• Assisted Senior Pastor with congregation correspondence, schedule management, speaking engagement arrangement, travel accommodations, and guest hospitality• Managed an annual budget of $400,000 • Performed bookkeeping and allocation of finances while assisting in financial forecasting and management• Optimized cost/quality efficiency in resources and business partnerships • Developed operational infrastructure to increase effectiveness within the office • Coordinated… Show more • Assisted Senior Pastor with congregation correspondence, schedule management, speaking engagement arrangement, travel accommodations, and guest hospitality• Managed an annual budget of $400,000 • Performed bookkeeping and allocation of finances while assisting in financial forecasting and management• Optimized cost/quality efficiency in resources and business partnerships • Developed operational infrastructure to increase effectiveness within the office • Coordinated successful regional and local events reaching 300+ people; making reservations, contract agreements and communicate with agencies and constituents • Marketed and organized annual fundraising programs, secured donations from over 20 local businesses, and received revenues exceeding $5,000• Organized and monitored 80 volunteers in all facets of the organization• Researched and acquired new curriculum for the children’s department and ministry• Volunteered regularly and taught in the children’s ministry Show less

Bloomington, Indiana Area

• Administered an annual operational account of approximately $150,000• Oversaw billing system, payroll, tuition rates, class size, room structure, daily class schedule, teacher training, and team development • Calculated accounts payable and receivable • Ensured compliance to Indiana Regulatory standards• Implemented improvement procedures, creating an 85 percent retention rate• Communicated with parents regarding goals and mission • Supervised remodel and repair of… Show more • Administered an annual operational account of approximately $150,000• Oversaw billing system, payroll, tuition rates, class size, room structure, daily class schedule, teacher training, and team development • Calculated accounts payable and receivable • Ensured compliance to Indiana Regulatory standards• Implemented improvement procedures, creating an 85 percent retention rate• Communicated with parents regarding goals and mission • Supervised remodel and repair of facility Show less