Chad B. Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

-Manage a team of product content creators to support the creation of the following content: feature documentation, API docs, product news, how-to videos, product blog, go-to-market strategic content, and webinars-Work closely with Product Managers to ensure new feature content is complete and ready for publication before release dates, eliminating any.

Roseville, Minnesota

-Pioneered the migration from PDFs to an online-based content author and knowledge management system resulting in a more robust digital experience for all audiences-Led a team of two writers to create: troubleshooting guides, operator manuals, release notes, and how-to manuals -Worked in an Agile environment using JIRA to manage the teams sprint workloads.

Roseville

-Managed an entire documentation set for Deduplication Appliance-Owned all documentation focused on:--Disaster Recovery--Reimaging--Factory Reset--Hardware parts replacements (FRUs and CRUs)-Led the content strategy and development for a brand new mobile app platform - AppAssist-Collaborated with the UX team to develop consistent terminology and layouts.

Roseville, MN

Developed XML content for the following products:-NetBackup / NetBackup Appliance-PureDisk / PureDisk Appliance

Eden Prairie, MN

-Worked directly with software architects, hardware engineers, integration specialists, and executive-level product owners in an Agile environment to create clear, concise documentation-Developed mobile help content for Android and Windows Mobile devices using MadCap Flare-Created a product installation video for a brand-new product line, which increased.

Bloomington, Minnesota, United States

-Worked directly with engineers, SMEs, and FSEs to develop precise documentation in a fast-paced team environment-Used my technical skills to: thoroughly understand each inspection tool system and subsystem, take detailed photos of hardware upgrade procedures, and test inspection tool hardware, drivers, and software on Windows platforms

Minnetonka, Minnesota, United States

-Created online help and print-delivered content for audiences ranging from technical to non- technical-Used my technical skills to: create content from pre-production products, test printer hardware, drivers and software on Windows platforms, and disassembled printers to develop accurate diagrams, and images

• Worked as a member of a technology platform technical writing team in a topic-based XML authoring environment-Created online help and print-delivered content for audiences ranging from:
• Technical and non-technical customers
• Lawson field and technical support personnel-Updated XML-based online help for a rich-client user interface developed in the.NET framework-Wrote end-user and system administrator procedures for a web-based application.
• Installation manuals
• How-to, conceptual, background, and reference topics
• Developer APIs-Used my technical hardware and software skills to: