Chad B. Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

-Manage a team of product content creators to support the creation of the following content: feature documentation, API docs, product news, how-to videos, product blog, go-to-market strategic content, and webinars-Work closely with Product Managers to ensure new feature content is complete and ready for publication before release dates, eliminating any documentation bottlenecks-Own and manage a content delivery roadmap that includes tool development and staff scaling, enhancing stakeholder communication-Track metrics across all help center content, including knowledge base and in-product content, to help reduce support requests for product help-Onboard all new hires into the When I Work product and culture through a two-session training, ensuring all employees are familiar with the product and can demo the product to their leader-Empower team members to explore creative paths to complete documentation tasks and provides mentorship and career path guidance, strengthening team trust and morale

Roseville, Minnesota

-Pioneered the migration from PDFs to an online-based content author and knowledge management system resulting in a more robust digital experience for all audiences-Led a team of two writers to create: troubleshooting guides, operator manuals, release notes, and how-to manuals -Worked in an Agile environment using JIRA to manage the teams sprint workloads along with backlog management-Developed well-defined process flows for document creation, review, and release, which enabled breathing room for even the tightest of release cycles

Roseville

-Managed an entire documentation set for Deduplication Appliance-Owned all documentation focused on:--Disaster Recovery--Reimaging--Factory Reset--Hardware parts replacements (FRUs and CRUs)-Led the content strategy and development for a brand new mobile app platform - AppAssist-Collaborated with the UX team to develop consistent terminology and layouts throughout the following interfaces: NetBackup Appliance Web Console, NetBackup Appliance Command Line Interface, and AppAssist Mobile Interface-Worked directly with program managers, software architects, hardware engineers, and quality assurance testers to create clear, concise documentation using DITA practices-Developed a process for translating content in an Agile development environment, saving both time and money each development cycle

Roseville, Mn

Developed XML content for the following products:-NetBackup / NetBackup Appliance-PureDisk / PureDisk Appliance

Eden Prairie, Mn

-Worked directly with software architects, hardware engineers, integration specialists, and executive-level product owners in an Agile environment to create clear, concise documentation-Developed mobile help content for Android and Windows Mobile devices using MadCap Flare-Created a product installation video for a brand-new product line, which increased driver adoption of the device

Bloomington, Minnesota, United States

-Worked directly with engineers, SMEs, and FSEs to develop precise documentation in a fast-paced team environment-Used my technical skills to: thoroughly understand each inspection tool system and subsystem, take detailed photos of hardware upgrade procedures, and test inspection tool hardware, drivers, and software on Windows platforms

Minnetonka, Minnesota, United States

-Created online help and print-delivered content for audiences ranging from technical to non- technical-Used my technical skills to: create content from pre-production products, test printer hardware, drivers and software on Windows platforms, and disassembled printers to develop accurate diagrams, and images

-Worked as a member of a technology platform technical writing team in a topic-based XML authoring environment-Created online help and print-delivered content for audiences ranging from: •Technical and non-technical customers •Lawson field and technical support personnel-Updated XML-based online help for a rich-client user interface developed in the .NET framework-Wrote end-user and system administrator procedures for a web-based application accessed via mobile devices such as iPhone and Blackberry-Type of content developed: •Installation manuals •How-to, conceptual, background, and reference topics •Developer APIs-Used my technical hardware and software skills to: •Create customer content from alpha-phase products (for example, installed products that did not yet have installation routines) •Test products on Unix, Windows and Mobile (iPhone / Blackberry) platforms-Adhered to writing standards and practicies that were created to maximize reuse potential and internationalization: •All content developed in XML using Arbortext Epic in a Documentum-integrated environment •Created flow and other conceptual diagrams using Visio •Managed the information gathering and review process with a distributed international team of developers in the US, Europe, and Asia •Adjusted work schedule when needed to work directly with developers in those locations (through conference calls and WebEx) •Used my excellent communication and interviewing skills when working with local and international development staff