Chad Dashner Email & Phone Number

• Utilize business systems to determine positive and negative trends within the business. Use data to determine tools and processes needed to improve bottom line revenue and increase monthly profits
• Build, analyze, and support tools to show headcount utilization for all functional groups within the different operations teams. Utilize analysis to reduce increases in headcount to support new and current products.
• Collecting and analyzing the business requirements and transferring the same knowledge to development team.
• Evaluating data collected through Excel, Access, and Brio and providing suggestions to the development team during the development stage of product to meet the client’s business needs.
• Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Communicating effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.

• Manage the turn up of services in the 5ESS, Sonus, DMS, Siemens Switches and Transport equipment for all customers
• Ensure accurate and timely completion of customer orders to achieve company revenue goals.
• Manage thirteen Switch and Transport provisioners working to deliver a quality customer experience and product
• Manage, maintain and coordinate changes in request tracking and workflow tools.
• Engage internal departments to identify and develop process, system and implementation issues; to establish common understanding and encourage solutions.
• Build and Deliver individual performance statistics

• Ensure accurate and timely completion of customer orders to achieve company revenue goals.
• Manage twenty-three Order Entry Specialists to ensure smooth customer hand off to Provisioning.
• Manage, maintain and coordinate changes in request tracking and workflow tools.
• Develop and enhance methods and procedures for the effective implementation and tracking of orders.
• Build and Deliver individual performance statistics
• Maintain and provide reporting to Order Entry team as well as other organizations within the business

• Responsible for the timely resolution of customer invoice disputes
• Development of monthly team metrics
• Deliver individual performance statistics
• Reduce the revenue impact of customer disputes through thorough investigation and team company improvements
• Communicate disputes trends to company leaders to help improve the lead processes
• Work with Billing and Finance departments to ensure that the revenue reserve meets standards so that it does not impact revenue

• Learn and utilize six sigma skills to lead projects and make positive changes within the business
• Utilize applications such as Excel, Access, Brio, and SQL to enhance and improve day-to-day operations in maintenance.
• Build and Maintain applications to assist the business with reporting and day-to-day work flow
• Maintain daily reports to support operations
• Complete ad-hoc reports for operational reviews

• Maintain a high level of knowledge for all technicians
• Coordinate training for all technicians
• Identify and analyze information to make decisions and solve problems.
• Evaluate the internal and external business environment to develop a long-term vision and strategy for the unit / organization. Demonstrate and foster a sense of urgency and strong commitment to achieving goals.
• Champion new ideas and initiatives and create an environment that supports innovation.
• Ensure the delivery of exceptional customer service. Maintain standard and premier levels of service.

• Maintain a higher level of expertise for all supporting systems
• Sustain the duties and responsibilities of those listed under MNA I and II
• Act as the point of contact during the absence of the TNOC Manager when required
• Develop / review / maintain TNOC procedures and process for accuracy and effectiveness
• Provide new MNA’s with on-the-job training and support
• Support transport products from T1, T3, OCn, DWDM

Physical Therapy

Physical Therapy