Chad Dashner Email & Phone Number

• Utilize business systems to determine positive and negative trends within the business. Use data to determine tools and processes needed to improve bottom line revenue and increase monthly profits• Build, analyze, and support tools to show headcount utilization for all functional groups within the different operations teams. Utilize analysis to reduce increases in headcount to support new and current products. • Collecting and analyzing the business requirements and transferring the same knowledge to development team.• Evaluating data collected through Excel, Access, and Brio and providing suggestions to the development team during the development stage of product to meet the client’s business needs.• Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.• Communicating effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.

• Manage the turn up of services in the 5ESS, Sonus, DMS, Siemens Switches and Transport equipment for all customers• Ensure accurate and timely completion of customer orders to achieve company revenue goals.• Manage thirteen Switch and Transport provisioners working to deliver a quality customer experience and product• Manage, maintain and coordinate changes in request tracking and workflow tools.• Engage internal departments to identify and develop process, system and implementation issues; to establish common understanding and encourage solutions.• Build and Deliver individual performance statistics• Maintain and provide reporting provisioning team as well as other organizations within the business• Support and ensure delivery of services to large customers

• Ensure accurate and timely completion of customer orders to achieve company revenue goals.• Manage twenty-three Order Entry Specialists to ensure smooth customer hand off to Provisioning.• Manage, maintain and coordinate changes in request tracking and workflow tools.• Develop and enhance methods and procedures for the effective implementation and tracking of orders.• Build and Deliver individual performance statistics• Maintain and provide reporting to Order Entry team as well as other organizations within the business

• Responsible for the timely resolution of customer invoice disputes• Development of monthly team metrics• Deliver individual performance statistics• Reduce the revenue impact of customer disputes through thorough investigation and team company improvements• Communicate disputes trends to company leaders to help improve the lead processes• Work with Billing and Finance departments to ensure that the revenue reserve meets standards so that it does not impact revenue

• Learn and utilize six sigma skills to lead projects and make positive changes within the business• Utilize applications such as Excel, Access, Brio, and SQL to enhance and improve day-to-day operations in maintenance. • Build and Maintain applications to assist the business with reporting and day-to-day work flow• Maintain daily reports to support operations• Complete ad-hoc reports for operational reviews

• Maintain a high level of knowledge for all technicians• Coordinate training for all technicians• Identify and analyze information to make decisions and solve problems.• Evaluate the internal and external business environment to develop a long-term vision and strategy for the unit / organization. Demonstrate and foster a sense of urgency and strong commitment to achieving goals.• Champion new ideas and initiatives and create an environment that supports innovation.• Ensure the delivery of exceptional customer service. Maintain standard and premier levels of service.• Ensure the availability and development of the talent needed to meet current and future organizational goal. Understand and respect the differences between various cultures.• Maintain a week and weekend schedule to ensure 24 / 7 continuity.• Support 18 direct employees covering Internet, Data and Transport services in a 24 / 7 environment.

• Maintain a higher level of expertise for all supporting systems• Sustain the duties and responsibilities of those listed under MNA I and II• Act as the point of contact during the absence of the TNOC Manager when required• Develop / review / maintain TNOC procedures and process for accuracy and effectiveness• Provide new MNA’s with on-the-job training and support• Support transport products from T1, T3, OCn, DWDM• Update and maintain the TNOC references, manuals and other re-sources of information• Address and take appropriate steps to ensure corrective actions are taken on network equipment issues for |Cisco, Lucent, Nortel, and Sonus.• Work laterally with Tier II personnel to pursue and resolve chronic trouble issues• Acting floor escalation manager for relating and enforcing company policies

Physical Therapy

Physical Therapy