Chad Edwards

Chad Edwards Email and Phone Number

Experienced Senior Information Technology Professional | Director of Technology | IT Manager | IT Solutions Architect | IT Field Services Manager | Project Management Expert @ Georgia Baptist Children's Homes and Family Ministries
Chad Edwards's Location
Atlanta Metropolitan Area, United States, United States
Chad Edwards's Contact Details

Chad Edwards personal email

n/a

Chad Edwards phone numbers

About Chad Edwards

Throughout my career, I have excelled in driving the successful completion of critical infrastructure projects, ensuring seamless integration and optimal performance of IT systems. With expertise in coordinating with infrastructure teams, project managers and third-party vendors, I have consistently delivered projects on time and within budget. Notably, I have led teams in the implementation of key initiatives, including VMWare integration, Salesforce conversion, O365 rollout, SharePoint integration, and retirement of legacy infrastructure and SQL applications.As a Director of Technology at the State of Georgia, I successfully built and developed a team of IT professionals, overseeing support for a state agencies. I effectively collaborated with stakeholders and provided strategic guidance to align technology solutions with business objectives. My leadership in implementing SCCM and Intune for endpoint protection and management significantly enhanced device security and streamlined operations.During my tenure as an IT Manager at Amazon, I provided comprehensive IT infrastructure support. I successfully managed a team of IT professionals, ensuring optimal performance and technical assistance for continuous improvement. I led IT infrastructure builds in new facilities and played a pivotal role as the IT Manager for Project Metro Pilot, driving increased efficiency through resource sharing across multiple sites.In my previous roles at CPAK and The Hertz Corporation, I demonstrated expertise in IT solutions architecture, project management, and service delivery. I successfully oversaw the installation and support of managed IT infrastructure for various government facilities and played a key role in managing IT field services and driving cost savings through process improvements and strategic vendor management.My technical skills span a wide range, including Oracle, SQL, Java, Visual Basic, networking, VOIP, and Microsoft technologies. I am adept at troubleshooting and engineering software and network issues, and I possess in-depth knowledge of IT infrastructure, including virtualization (VMWare and Hyper-V), Active Directory, and Microsoft Office suite.I hold an educational background in Computer Programming and Information/Network Technology, complemented by certifications such as MCTS, CCNA, A+/Net+, and Lean-Six Sigma Green Belt. Furthermore, my commitment to professional development is evident through my participation in industry-standard training programs and certifications, including Fluke Networks and BICSI Low Voltage Cabling Standards.

Chad Edwards's Current Company Details
Georgia Baptist Children's Homes and Family Ministries

Georgia Baptist Children'S Homes And Family Ministries

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Experienced Senior Information Technology Professional | Director of Technology | IT Manager | IT Solutions Architect | IT Field Services Manager | Project Management Expert
Chad Edwards Work Experience Details
  • Georgia Baptist Children'S Homes And Family Ministries
    Information Technology Program Manager
    Georgia Baptist Children'S Homes And Family Ministries Jun 2023 - Present
    Palmetto, Ga, Us
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  • State Of Georgia
    Deputy Chief Information Officer
    State Of Georgia Sep 2022 - May 2023
    Us
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  • Amazon
    It Manager - Engineering
    Amazon Apr 2020 - Sep 2022
    Seattle, Wa, Us
    Responsible for IT infrastructure support to Atlanta area fulfillment centers.• Hire, train, and develop a team of IT professionals• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions• Lead IT infrastructure builds in new facilities• Develop and maintain policies, procedures, and processes• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations• Chosen as lead IT Manager for Project Metro Pilot consisting of 13 sites within the ATL node. This new model implements the increased efficiency of sharing nine IT engineers across the Atlanta region sitesSupervise and provide IT infrastructure support to Atlanta area fulfillment centers.• Configuration, installation and support of all IT, network and VoIP phone infrastructure at Amazon fulfillment centers and small sites within the Southeast.• Installation and configuration of network, server and local IT infrastructure during the build and in support of 1.2 million square foot fulfillment centers in Newnan, and Augusta Ga.• Mentor, manage and support other IT personnel and IT vendors providing services as required.
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  • Cpak Technology Solutions
    Solutions Architect (It)
    Cpak Technology Solutions Oct 2019 - Apr 2020
  • The Hertz Corporation
    It Business Partner, Service Delivery/Project Management
    The Hertz Corporation Dec 2018 - Jun 2019
    Served as a business partner for all IT needs and projects for on airport Rent-a-car division. Single point of contact for ensuring service, solutions project leadership and guidance to operations. This included all end-user computing, network, mobility and project related activities. • Responsible for IT field services issues within the assigned region via hands on and service providers. Improvement SLA of 50% in regard to response and issue resolution for break-fix.• Manage relationship with IT service provider (IBM) on providing service at and above SLAs.• Serve as IT business partner and IT consultant representing Hertz Operations within the assigned regions. Responsibilities include critical technical issues and IT projects.• Manage and coordinate all aspects for IT in regard to facilities and IT projects including new openings, closures, hardware/software roll outs and relocation.
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  • Herc Rentals
    It Field Technology Services - Service Delivery Manager/It Project Management
    Herc Rentals Jun 2016 - Nov 2018
    Bonita Springs, Fl, Us
    Manage IT projects, network facility design, recommendations, implementation and support of computer and network hardware and software used in multi-platform environments for all locations in the US and Canada. Leading a staff of 6 field systems analysts. • Assisted in the transition to the new HERC helpdesk utilizing Service Now platform.• Assisted in the creation of field service delivery model and maintaining service level agreements for HERC IT field service support for corporate locations.• Successfully implemented IT projects ensuring all infrastructure is in place involving network hardware, systems hardware, Wifi, telecommunications and software utilized within HERC locations. All projects to date have been on time and under budget.• Assisted in HERC network redesign/implementation (data, voice, wifi, video and internet services) for corporate locations.• Responsible for technical leadership for IT projects and support that impact field locations. This involves corporate IT, operations employees and IT contractor activities.• Single point of contact between Infrastructure Services, branch locations and Facilities for IT field projects and support involving all IT infrastructure and hardware.• Assisted in the transition to Google and Microsoft office 365 platforms company wide.• Responsible for the leadership and technical work associated with the expansion of operations across the US and Canada as related to opening new facilities. This includes coordinating vendors and/or hands on installation in the infrastructure design and implementation of all connectivity, network hardware and peripherals at corporate field facilities.
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  • The Hertz Corporation
    Director - It Field Systems Support/It Project Management
    The Hertz Corporation Nov 2013 - Jun 2016
    Estero, Fl, Us
    Promoted to role managing US and Caribbean field support division consisting of 5 regional managers, 5 project managers and 40 Level II & III field support technicians involved in resolving all technical issues and providing infrastructure installation services to approximately 4000 corporate locations.Successes have included:* Successfully managed roll-out of approximately 800 rental kiosks with virtual agents within a 24 month period generating $100 mil of revenue per year. * Successfully led the conversion of all corporate locations to Windows 7 for PCI compliance. This entailed ~3500 locations and 16000 devices. This work was completed within a 12 month period meeting the end of life of previous operating system and averting extended support costs. Awarded excellent rating from PCI auditors.*Selected as technical adviser in implementing cost and productivity savings resulting in over $4M savings in 2014 & 2015 within US rental kiosk rollout and Windows 7 integration across all divisions. * Member of the Dollar/Thrifty integration team through acquisition and integration. This work involved planning, communication, vendor management, system design/re-design. Successfully met timelines and budget requirements.*Developed the strategy and managed the systems integration of Dollar/Thrifty Rent-A-Car to Hertz standards. Successfully completed this work at over 300 locations on time and on budget.*Vetted and coordinated projects to ensure all infrastructure was in place prior to implementation involving the installation and ongoing support of all IT peripherals, software, wireless equipment and network hardware.*Led the business integration of field IT as a result of the acquisition of Dollar, Thrifty and Firefly Brands. Transitioning infrastructure support and installation services in house resulted in over $2M in savings yearly.
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  • The Hertz Corporation
    Regional Manager - It Field Systems Support (South East)
    The Hertz Corporation Sep 2012 - Jun 2016
    Estero, Fl, Us
    Managed IT projects, network facility design, recommendations, implementation and support of computer and network hardware and software used in multi-platform environments for all locations in the Southeastern Region. Led a staff of 7 field systems technicians. Served as a mentor in the Hertz mentor program.*Presented cost savings award for implementing over $2M in cost and productivity savings utilizing process improvement (Greenbelt project) in the aggressive rollout of rental kiosks within Lowe’s partnership. Process improvements resulted in a reduction of technician on site installation time from 4 hrs to 1 hr.* Reduced days to deploy hardware for new employees from 48 days to 6 days, leading to an improvement in employee productivity by 88%.*Managed large scale initiatives such as PCI remediation, active directory design, SCCM, Express Rent Kiosk rollout, building of Hertz system images used across multiple environments and countries, Win7 integration, Dollar/Thrifty acquisition and systems integration. A recent example would include the rollout of 107 rental kiosks within the Dollar/Thrifty brand prior to the peak summer season; this was completed ahead of schedule.*Reduced Level II & III field help desk incidents by 43% through process improvements leading to an increase in employee satisfaction and productivity. Average month end open incident levels down from 581 to 327.
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  • The Hertz Corporation
    It Project Leader/Project Manager- Field Systems Support
    The Hertz Corporation Jan 2006 - Sep 2012
    Estero, Fl, Us
    Provided network facility design, recommendations, implementation and support of all computers, peripherals, network hardware and software used in multi-platform environments for all locations in the Southeastern Region with staff of 7 technicians. *Selected as technical adviser to facilitate and implement the rental kiosk rollout in Europe from the Dublin, Ireland EU headquarters. Work resulted in the successful configuration and rollout of this technology over a 12 month period across the region.*Performed installations, design and support of all standalone systems, wireless, network hardware, LAN and WAN based networks utilizing Win10, Win7, XP, as well as other systems and protocols across all corporate divisions. Received excellence award for exceeding timelines around the rollout of new point of sale system and hardware refresh for Hertz off airport brand.*Developed solutions to resolve business needs within the Rent-A-Car return area. Including the research, design and implementation of a windows based tablet providing the ability to offer emailed receipts to customers resulting in ~$3M yearly savings in paper costs.*Received excellence award for exceeding timelines around the rollout of new point of sale system and hardware refresh for Hertz off airport brand. Finishing first regionally then assisting other regions through completion; over 400 regional locations completed within 4 month period.
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  • The Hertz Corporation
    Senior Field Systems Support Specialist/Team Leader
    The Hertz Corporation Sep 1997 - Jan 2006
    Estero, Fl, Us
    Provided network facility design, recommendations, implementation and support of computer and network hardware and software used in multi platform environments for all locations in the Southeastern region with staff of 3 techs.*Performed and served as subject matter expert for the installations, design and support of standalone and networked systems, WiFi, network hardware, LAN and WAN based networks utilizing Win7, XP, frame relay, MPLS as well as other systems and protocols across all corporate divisions. Awarded US field systems high achievement award 5 years in a row.*Appointed to implementation and process review teams as technical resource in the infrastructure design and rollout of new off airport brand – Hertz Local Edition. Resulting successful infrastructure design and rollout allowed for quickly growing this brand to over 2500 US locations.
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Chad Edwards Skills

Customer Service Process Improvement Team Building Management Leadership Project Management Strategic Planning Integration Budgets Team Leadership Sales Account Management Marketing Sales Management Social Media Troubleshooting Operations Management Project Planning Microsoft Office Infrastructure It Infrastructure Management Technical Support Business Process Improvement Vendor Management Customer Satisfaction Budgeting Business Analysis Change Management Program Management Negotiation Training Disaster Recovery

Chad Edwards Education Details

  • North Georgia Technical College
    North Georgia Technical College
    Information Technology
  • Clayton State University
    Clayton State University
    General

Frequently Asked Questions about Chad Edwards

What company does Chad Edwards work for?

Chad Edwards works for Georgia Baptist Children's Homes And Family Ministries

What is Chad Edwards's role at the current company?

Chad Edwards's current role is Experienced Senior Information Technology Professional | Director of Technology | IT Manager | IT Solutions Architect | IT Field Services Manager | Project Management Expert.

What is Chad Edwards's email address?

Chad Edwards's email address is ce****@****rtz.com

What is Chad Edwards's direct phone number?

Chad Edwards's direct phone number is +125383*****

What schools did Chad Edwards attend?

Chad Edwards attended North Georgia Technical College, Clayton State University.

What skills is Chad Edwards known for?

Chad Edwards has skills like Customer Service, Process Improvement, Team Building, Management, Leadership, Project Management, Strategic Planning, Integration, Budgets, Team Leadership, Sales, Account Management.

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