Chad Ethridge Email & Phone Number

Mount Pleasant, SC, US

Charleston, South Carolina, United States

• Onboarding of clients onto Essentials software platform for Affordable Care Act (ACA) solution
• Lead our clients through the implementation process of the ACA solution

Charleston, South Carolina Area

• Created the SAP market of 56 employers managed under one team of four Customers Success Managers
• Collaborate cross-functionally with data services, operations, engineering, payroll, and customer support to address escalated customer issues
• Partner with Sales and Customer Success Organization leadership to staff accordingly to the projected forecasts of the SAP market
• Drive continuous process improvements; implementation process adjustments and/ or system enhancements working cross-functionally, to ensure customers satisfaction meets or exceeds expected service levels and to improve.
• Attended 2019 SAP Global Partner Support Summit in an effort to streamline combined support model between SAP and Benefitfocus to provide exceptional customer service to our customers
• Responsible for key enterprise level customers including SAP America with over 19,000 employees

Charleston, South Carolina Area

• Owned SAP partnership for customers newly sold, implementing and releasing into production
• Corrected SAP contract renewals process after identifying lost revenue with incorrect SKU
• Developed operational process of introducing customers to production
• Built a training program with the Benefitfocus University for SAP tier one support team to alleviate quantity of cases submitted to Benefitfocus
• Implemented new operational structure of third party System Integrators owning the open enrollment project
• Tracked customer health, managed escalation process and implemented process for contract renewal with SAP

Charleston, South Carolina Area

• Managed a book of small to large clients for over 60,000 employees through assisting human resource administrators with the operations of the Benefitfocus cloud based enrollment system
• Oversaw the simultaneous six month projects of preparation to close out for open enrollment
• Coordinated the transmission of employee elections to insurance carriers
• Ensured accurate delivery of payroll deduction files to customers

Charleston, South Carolina Area

• Developed the communication plan for more than 3,300 prospective clients and 760 brands and marketing agencies
• Exceeded expectations of 1,000 touch points with prospective clients every month
• Implemented our marketing intelligence services of tracking and analytics into the sales process to identify hot prospects
• Distributed sales collateral with an interaction rate of 31% and a response rate of 5%
• Set up qualified meetings with companies such as The Home Depot, State Farm Insurance Companies, Simon & Schuster and also local companies such as First Federal, SC Bank and Trust and Half-Moon Outfitters
• Created an algorithm for determining hot prospects based off of our prospective client’s online behavior on levelwing.com

Philadelphia, PA

• Worked in a team to increase freshman applications by 168% from 18,349 in 2006 to 49,119 in 2011 and to increase new student enrollment by 32% from 2,369 in 2006 to 3,130 in 2011
• Managed a team of Alumni Ambassador volunteers in the state of New Jersey connecting over 1,700 prospective students with the alumni
• Supervised the communication plan for an average of 160,000 prospective freshman college students
• Served as project lead to transition 41 emails into a Customer Relationship Management (CRM) system totaling over a million emails sent
• Lead presentations for audiences of up to 300 resulting in an average application rate of 78%

Poultney, VT

• Worked in a team to increase new student enrollment by 23% from 251 in 2004 to 309 in 2005
• Organized and implemented the 2006 Consortium of Vermont Colleges Bus Tour visiting 17 colleges and universities in 5 days around the state of Vermont
• Interviewed, hired and trained 7 temporary admissions counselors to prepare for the Fall 2005 travel season

San Diego, CA

• Collaborated with the sales team to accurately maintain doctors’ records of products and procedures recommended to patients
• Acted as Office Coordinator to keep clinical trial records updated for the Sales and Research Departments

Master Of Business Administration (M.B.A.), Business Administration

Bachelor Of Arts (B.A.), Cultural Anthropology

Education record