Chad Fitzgerald Email & Phone Number

Chicago, Il

Earshot was founded with the goal of synthesizing location-based insight and unique real-time information to provide brands with a smarter approach to real-time precision-based marketing. Our goal from the beginning has been to bring brands and consumers together through proper timing and context. Through social media, we can unlock new clues to make this a reality, where consumers ultimately feel more connected and trusting of those brands seeking to win them over.

Greater Chicago Area

Sprinklr is the only native, social media management system for the global enterprise. It connects the brand’s voice to every channel. Served as Vice President of Client Operations responsible for client retention, implementation, moderation services, training, and overall client delight. • Managed departments totaling 40%+ of total company revenue • Managed 33% of total company headcount• Increased customer retention by 30% in 6 months• Built operational processes for Client Success Managers and enablement teams• Implemented Operational Reporting for Client Services team

Chicago, Il

Teradata acquired Aprimo in February of 2011. Teradata is the world's leading analytic data solutions company focused on integrated data warehousing, big data analytics, and business applications that provide actionable business intelligence. As a Senior Partner responsibilities were primarily in integrating and leading the various professional services teams. • Developed methodology and estimation processes for new offshore operating model• Lead a team of 25 consultants across all disciplines: Project Management, Implementation, System Architecture, Technical, and Business Intelligence• Oversee between 10 and 20 active projects at any one time• Responsible for annual professional services sales in excess of $6 million per year• Support a team of 10 software sales professionals

Chicago, Il

Aprimo created the category of Integrated Marketing Management the equivalent of Marketing’s back office Enterprise Resource Planning software. As a Regional Director reporting directly to the Worldwide Vice President of Professional Services responsible for all Aprimo Professional Services business in the Central United States and Canada• Key contributor in growing Aprimo from 25 million to 100 million in annual revenue• Lead recruiter for Indiana University college recruiting• Responsible for refreshing all professional services marketing materials• Developed quarterly reporting to demonstrate economic impact of professional services on software sales• Received Leadership Excellence Award for outstanding leadership - 2010

Chicago, Il

Aprimo created the category of Integrated Marketing Management the equivalent of Marketing’s back office Enterprise Resource Planning software. As a Senior Manager responsible for oversight of Aprimo’s major client projects and client relationships. • Pharma client: Reduced Medical and Regulatory approval process by 50% and sold over $2 million in additional software and services• Entertainment client: Led team of 5 Aprimo resources, 7 partner resources, 20 offshore resources, and 6 client resources including managing over 4000 hours of technical customization work resulting in a published case study• Retail client: Delivered the first data migration (4000+ activities, 9000+ projects, 100,000+ tasks) of a former SmartPath client in a client-hosted Oracle environment and sold over $2 million in software and services• Won 3 consecutive Silver Quill awards for outstanding sales – 2004, 2005, 2006• Received Core Value Award for Respect for the individual and the importance of a balanced life - 2006

Indianapolis, Indiana Area

Theoris is a full lifecycle IT professional services and software firm offering strategic, project, and staffing based solutions tailored to meet the specific business needs of clients. • Designed first cross-branded website for Health Care Providers used in e-detailing• Led FDA validation effort of cross-branded website• Worked with 3rd party implementer to design and build Content Management strategy

Indianapolis, Indiana Area

Formed in Indiana in 1994, specializing in the evaluation, planning, design, implementation, and management of strategic Information Technology and Business solutions. Haverstick works as a strategic partner with its clients to understand their vision and develop a strategy for success.• Developed client’s tactical HIPAA Compliance Strategy and Project Plan from information gathered and analyzed in previous sessions and presented it to the client’s HIPAA Task Force• Reviewed company wide ISO9000 process documentation to determine overlapping data storage and redundant processing• Developed near-term and long-term strategy to streamline processes, remove data redundancies, reduce costs and meet strategic objectives

New York, Ny

This start-up was founded to create the world’s first after-hours securities trading market for retail investors. The exchange allowed liquidity providers and retail investors (through their existing on-line brokerages) to trade securities outside of normal market hours. • Created and led Quality Assurance department which was responsible for all validation and verification testing from test plan development to execution• Enforced a “zero-bug” policy against an aggressive and very public launch date• Designed, developed and implemented a repository for test plan development and result documentation. This included test problem recording, assignment and resolution• Designed and implemented an Executive Information System that took daily information from an object-oriented database and placed it in a perpetual-relational database with a front end for analytics resulting in hard data for use in corporate strategy and sales presentations• Directed nationwide client integration testing, including the planning and supervision of mock trading sessions between some of the nations largest brokerage houses

Indianapolis, Indiana Area

Price Waterhouse Coopers was one of the 5 largest accounting and management consulting companies in the world. IBM Global Services acquired Price Waterhouse Coopers in 2002. • Managed the go-live of a Customer and Work Management System consisting of 5 consecutive 24-hour days of conversion followed by Level II system support.• Planned and managed the modification and testing of all marketing functionality, including new customer applications and strategic infrastructure expansions• Planned and managed all regression testing of utility infrastructure work management system• Controlled code migration to production by reviewing and verifying all code changes for accuracy and consequence. • Re-designed complex interface to use existing business logic modules, reducing construction and testing activities by 40%