Chad Forrest Email & Phone Number

Bellevue, Washington, United States

Senior Program Manager Lead and Scrum Master.• Managing a team of 3 Program Managers - building career growth, personal development, and performing yearly performance reviews and compensation increases• Program Manager leading engineering team of 14 to develop a new enterprise SaaS software solution • Managing all sprint ceremonies, product backlog, sprint prioritization, and deployment schedule• Driving improved software development procedures and QA processes for more efficient sprints and improved sprint velocity• Leading product prioritization, trade-offs, and cross team dependencies across all scrum teams to meet Go Live deadline • Agile Coach/Lead across all Scrum teams improving processes to have more effective ceremonies and feature/story creation which is dramatically improving team velocity and sprint burndown

Bothell

Senior Technical Program Manager and Scrum Master on the T-Mobile SDLC Tools Development Team.• Managing DevOps team developing a customized deployment of Atlassian’s software development and collaboration tool suite• Manage all sprint ceremonies, product intake, product backlog, sprint prioritization, and deployment schedule • Improved team’s Agile processes to have more effective ceremonies and story creation to have an actual sprint burndown with features and work items ready to deploy to production• Improved cross team collaboration and work dependencies by initiating Scrum of Scrum weekly collaboration meetings

Bellevue Wa

• Managing multiple internal technology projectso Drive project kickoff meetings, weekly status meetings, and issue resolutionso Collaborate with managers across the organization to coordinate deliverables and timelineso Collaborate with external partners and vendors to deliver on project milestoneso Implementing move to Agile methodology across organization• Managed Agile Development Team sprints, daily stand up meetings, resource allocation, and planningo Managed all aspects of the Development Team’s 2 week sprintsGathered technical requirements and resolve any technical issues

Senior Technical Program Manager Lead on the Microsoft Xbox LIVE Services and Windows Sustained Engineering Teams.• Manager of 6 direct report Service Engineers managing sustained engineering infrastructureo Lead team daily standup meetings and manage team resourceso Implementing new team processes to improve efficiencies and deliverable timelines• Managed Agile software development team of 7o SCRUM Master for daily team standup meetingso Managed sprint planning and feature triage meetingso Implemented new daily task whiteboard burn down process• Project managed Network Engineering deployments and IT projects o Worked with engineers and stakeholders to plan milestones and service outageso Owned IT infrastructure projects from inception to completiono Experience using Solar Winds to monitor Xbox LIVE network infrastructure

Senior Program Manager on the Expedia Air Supply Team. • Led Agile Development Team sprints, daily stand up meetings, resource allocation, and planning• Managed all aspects of the Development Team’s 2 week sprints• Gathered technical requirements and resolve any technical issues• Worked with product management and UX design teams to plan new features• Managed and monitored new feature experiments running in a production environment• Delivered weekly status reports and present status during management meetings

Senior Feature Program Manager for the Microsoft Tools and Technology Team managing new and existing ESIT programs.• Designed and managed new software program through entire project cycle• Drove new technical features and bugs for new and existing programs• Built business requirement docs and wrote technical feature specs• Drove weekly SCRUM meetings and made trade off decisions to meet code cycle sprint dates• Improved customer satisfaction by implementing new processes and meeting new customer expectations

Sr. Technical Program Manager (Consultant) onsite at Microsoft with the Ciber Team.Managing GFS datacenter hardware delivery projects for the Business Online Services group.• Drove all the BOS –S Platform Team’s high profile and priority datacenter hardware deployments o All of the Platform Team’s projects were deployed on time to meet the Office 365 Beta date• Managed deployment schedules and issue resolutions to meet project milestones with the Network Service and Datacenter Service teams• Reported successful deployments and project issues back to Office 365 customers

Senior Program Manager for the Microsoft MSIT DataCenter Service Management team managing the Capacity Assurance Program Governance Board and other large projects.Managed GM level Governance Board to manage all MSIT datacenter capacity requestsWrote Governance Board procedures and processes from initiationWorked with customers regarding datacenter capacity requests for the Governance Board including tradeoffs and alternative solutionsTook initiative to provide additional customer service for customers with capacity request issues and financial constraintsInitiated and managed a help forum for customers to submit issues with requesting capacity forecasts and requestsAssisted managing team SharePoint site and customer tools on SharePoint for forecasting and requesting datacenter capacityManaged all un-forecasted capacity requests for all MSIT datacentersDeveloped new process workflow and documentationCreated monthly GM level presentations and monthly communication status reports Lead program manager of new capacity management toolGathered new requirements and business rules across all business teamsWrote business requirements and vision and scope documentation

Senior Technical Program Manager on the software development team managing multiple custom software projects ranging from custom built business applications to custom SharePoint websites.Managed at least 5 small to large projects concurrently demonstrating excellent time management skills Managed entire project from writing the work proposal to handing off the project to the clientWrote feature specs, technical specs and training documentationWorked well with each client to gather requirements, meet fixed timelines and budgetsProvided excellent customer service by supplying week communication status updates and exceeding customer expectationsTook over responsibility of poor customer relationship clients and improved customer satisfaction by addressing the customers highest priorities first and understanding their business needsImproved customer satisfaction from poor to excellent in 3 monthsWorked with clients to gather requirements and make feature tradeoffs to meet schedule milestonesResponsible for managing developers and testers for each projectTook initiative to obtain $300,000 in new business in first 3 months of

Program Manager for the Microsoft Xbox Applications Group with direct management of the feature team for Asset Management and Order Management web based applications that process over $25 million a year.Managed Xbox web based applications and websites that allow authenticated customers to order and manage Xbox 360 development and test consolesManaged feature team of program managers, developers and testers/QA engineersResponsible for gathering customer feature requirements and writing detailed specs Responsible for prioritizing features/bugs and excel at making trade-off decisionsWorked directly with business partners to release applications on schedule and within budgetManaged a budget over half a million dollars Managed multiple application releases concurrently with different business partnersProgram Manager for the Microsoft MSN Customer Network Initiative (CNI) team managing the Admin Web Portal and Customer Reporting application for website customer usage. Managed the design of a new website reporting feature for the CNI Admin Portal Responsible for researching and collecting customer requirements in order to build feature specsWrote detailed feature specs and managed spec reviews with development and product teamsManaged a feature team of developer and test members Program Manager for the Microsoft MSN Mobile team managing the monthly deployment Carrier and Content web based releases for mobile phones along with QFE, Service Releases, and Device Releases.Coordinated three separate releases and teams to meet monthly combined release datesManaged specs, code checkins and test cases to meet ship milestones for each teamWorked with International PM,Test, and Build Teams to meet monthly scheduleManaged bi-weekly triage and war meetings with PM, Developer and Test leadsManaged monthly ship criteria bug triage meetings per release

Software Test Engineer and Program Manager for the Windows Small Business Server (SBS) networking team, shipping SBS 2000, SBS 2000 Red, SBS 2000 Black, SBS 2003 and SBS 2003 Premium.Managed AD, SQL/MSDE, Network Connectivity, Change IP Tool and RPC over HTTPWrote customer focused test cases, test plans and test automationWorked directly with PM and Developers to track and test new bugs and verify bug fixesDirectly managed a Joint Development Program deployment team of multiple developers, testers and program managers during the 2003 ship cycleResponsible for delegating team resources and a successful project outcomeScheduled major events with external customers and Value Added Provider'sWorked directly with customers to investigate and troubleshoot issues and bugsContributed to feature team bug triagesRepresented the customer focus while making triage decisions for war teamProposed and co-designed backup features in SBS 2003Worked with the feature program manager to design the functional specificationWorked with the test team to create the test planNew backup functionality included in SBS 2003 was the number one rated feature by customers

Ba In Business Administration, Finance

BA in Business Administration

Business Administration

Activities and Societies: Member of Phi Delta Theta Fraternity