Chad G. Email & Phone Number

Aurora, CO

• Managed ticket queue related to all SharePoint issues.
• Responsible for estimating work content and achieving planned timelines when creating SharePoint solutions.
• Created, managed, and maintained multiple web applications and multiple sites within those applications.
• Designed and implemented SharePoint solutions based off the needs and requirements of stakeholders both inside and outside the company.
• Configured site template standards and site provisioning scripts.
• Maintained content on the SharePoint and ensured it was up to the standards set forth in guidelines.

Aurora, Colorado, United States

• Managed and maintained complex network infrastructure with multiple servers, switches, routers, and firewalls to ensure smooth and uninterrupted operations across multiple companies.
• Implemented and maintained virtualization technologies such as VMware or Hyper-V, enabling efficient utilization of hardware resources and reducing operational costs.
• Implemented, and managed backup and disaster recovery solutions to protect critical systems and data, ensuring business continuity in case of any disruptions.
• Proactively monitored system performance, diagnosed and resolved issues, and ensured optimal performance of servers, storage, and network devices.
• Implemented and maintained security measures, including firewalls, antivirus, intrusion detection/prevention systems, and regular security patching, to safeguard the network against cyber threats.
• Managed user accounts, permissions, and access controls, ensuring compliance with company policies and industry regulations.

• Assisted in the creation and tasks of projects for small business clients while ensuring that projects were kept on track to meet deadlines.
• Experience in ensuring cost is determined before work is started as well as adjusting pricing through changes to ensure maximum utilization of labor and resources.
• Scheduled daily meetings between projects and engineering team to understand where everyone is at on their tasks while taking comprehensive notes to distribute to the team.

• Worked with repair agents working on computers while keeping logs of all work done for technicians to pick up and continue where work was left off.
• Handled clients on the front end by either creating a service order to check in their device or handling the issue directly at the front if able to.
• Created clear and concise notes for the repair agents to ensure that the client’s definition of “fixed” was completed correctly.
• Kept daily contact between customers as well as emails/phone calls/support tickets that needed to be made for service order discrepancies, customer approved services, and other issues that may have affected the work of.