Senior Management and Solutions Consultant - Microsoft Professional Services. Oversaw multiple teams of engineering, and consulting resources to create and deliver high value Enterprise cloud productivity, collaboration, and communication solutions, across a diverse project and client portfolio:• Optimized for fast, pragmatic and iterative approach towards a great vision resulting in increased customer adoption, deep usage, satisfaction and efficiency.• Change Agent for product and culture. Customer centric, inspires and leads cross company teams together, creative, maintains a culture of trust, candor and high standards.

Senior Management and Solutions Consultant - Microsoft Professional Services. Experienced IT management professional. Accountable leader for execution and general management of professional services solutions and delivery for Microsoft Platinum partner:• Provided consulting services, managed software products, built managed services, and solved problems.• Ensured client satisfaction through the timely delivery of quality solutions to enable and support the client’s business objectives.• Focus on alignment of services maturity and profitability.

• Led the McCombs School of Business’ web team transition from IT to the Marketing department. Transformed client engagement and stakeholder management services school-wide, leveraging technology solutions focused on humans, not hardware to fortify the path to success and change for new leadership.• Led discovery, design, management, and launch of optimized digital solutions for McCombs School of Business' website across multiple departments, academic programs, and digital marketing campaigns, leading to improved engagement, performance, satisfaction, and metrics site-wide.• Identified process improvement opportunities, developed and implemented solutions and provided enhanced strategic approaches to digital product development, design, content, and optimization for the Web Services team in agile, hybrid, and traditional environments.

• Managed successful, complex domain migration of multiple technology services for the McCombs School of Business, shifting IT services to The University of Texas’ central 365 tenant. Changed the way that leadership viewed consulting services by saving time, money and resources while providing top tier client services.

• Headed the development, implementation, and maintenance of enterprise data integrated into all City of Austin GIS web map applications and GIS data editing processes.• Oversaw strategic planning, project management and business analysis for GIS enterprise web projects. Managed the development and implementation of applications that access numerous internal databases while maximizing the utilization of both internal and cross-departmental teams.• Identified process improvement opportunities, developed and implemented solutions to provide enhanced strategic approaches to digital product development, design, content, and optimization.

Senior Technology Solutions Consultant - Oracle ERP Solution Architect within CTO (Configure to Order) & CPQ (Configure Price Quote) practice:• Managed entire project lifecycle for Oracle Applications JD Edwards to Configurator R12 upgrade, including the assessment of complex business requirements, solution architecture, implementation, delivery, and training; ensured projects completed within scope, budget, and time.• Managed client expectations with respect to solution functionality, project status, key milestone dates, risk management, and strategic alignment with stakeholders across the multiple countries and languages. • Developed and maintained expertise across areas of responsibility on cross-functional product and project teams.

Directed all aspects of delivery for enterprise software and packaged applications ranging from strategic planning, client facing initiatives, software support, new implementations, infrastructure solutions and software development.• Spearheaded a comprehensive consolidation and centralization of a nationwide ERP footprint, transforming wildly differentiated IT solutions and procedures into a single, scalable enterprise network. Improved firm-wide ROI on technology performance and client satisfaction by over 40%.• Managed multiple, simultaneous multi-million-dollar projects. Responsible for scope, budget, personnel, management, deployment, and support in order to deliver highly visible, aggressive projects on time and under budget.• Conducted regular gap analysis to identify service expansion needs; advocated process and policy changes to improve customer experience.• Liaised between the CIO, CFO, business owners, system application team, and software vendor to address system-related matters. Established clear communication, responsibilities and processes with which to maximize the customer experience and overall operational excellence.

Provided enterprise application consulting services, with a focus on ERP implementations and custom applications for large-scale businesses across a wide range of industries, including manufacturing, high tech, and health care. • Managed large projects to include: participating in project design, implementation, and delivery; assessing business requirements; designing, building, and testing customer solutions; ensured projects completed within scope, budget, and time requirements.• Led the entire project lifecycle for customer projects by extensively utilizing various E-Business suite applications with a focus on creating extensions for the applications via API and other custom development.• Liaised between sales team and management, translating technical information in layman’s terms. Interfaced with cross-functional teams, including analysis, training, and post-implementation issue support and resolution.