Chadia Ammad Email & Phone Number

Dublin, County Dublin, Ireland

• I carry out monthly quality monitoring and one to one’s with assigned agents.
• I assist the supervisor with the team roster, shift swap requests and in processing annual leave requests.
• I create the daily task list and ensure tasks are completed within set timeframes.
• I ensure that the teams contact channel SLA’s are met and assist them to achieve sales targets.
• I assist with training new team members and interns.
• I act as the main point of contact for escalations and issues in the absence of the Department Manager.

Athlone

I am the primary contact for registering confidential complaints and/or product non conformance from France. I receive, translate and log product complaints from a variety of sources, on all products and enter complaint information as required into an electronic complaint handling system. I coordinate with Customer Service and various Legal Manufacturers.

Athlone

Maintenance of high volume debtors; dunning runs; blocked orders; new customer creation and credit check; sourcing payment remittances

Dublin

Responsible for the timely management of accounts receivable for our client’s customers in the WECA region (West East Central Africa)-

Dublin, Ireland

Customer Service in Limitations - French Market

Dublin

Dealing with escalated complaints; training new staff; attending travel fairs; sales trip to visit existing properties and to sign up new ones; website content translations; writing guidelines and instructions etc..

Dublin

B2C support - Dealing with customers ‘complaints and queries proactively following through to resolution. And B2B support - Maintaining professional strong working relationships with each hostel in assigned areas by attending to their queries, resolving any issue and making regular courtesy visits to meet the staff and managers