Chad Jarratt Email & Phone Number

Tyler, Texas, United States

Attracts new mortgage loan applications by developing relationships within the community, specifically with the real estate community, and making sales calls to prospective customers, Providing prospective clients sound mortgage advice based on a full understanding of client needs as well as the Company's mortgage products and their benefits. - Originate loans and aggressively sell residential mortgages.- Conduct cold calls to prospect business; call Real Estate Agents and previous clients to solicit- Evaluate client credit history and analyze individual financial situations to determine the best mortgage product for there need. - Pre-qualify and pre-approve applications.- Ensure full data collection, application completion, and client satisfaction.- Provide superior client service throughout the full lifecycle of the loan and follow up after closing to ensure complete client satisfaction.

Plano, Texas, United States

Facilitated the fostering of Goodmortgage.com JMA relationships with a select set of mortgage servicers. Rushmore, SLS, and BSI Financial to name a few. Our goal at Goodmortgage.com was to help protect the portfolios of our JMA relationships with persistent and consistent customer outreach. I consulted with our JMA’s clients and advise residential mortgage loan customers on how to best approach and accomplish their refinancing goals. Goodmortgage.com is one of the largest online lenders in the country. - Active licenses in Texas and 9 additional states - Arizona, California, Colorado, District of Columbia, Florida, Illinois, Kentucky, Louisiana, Massachusetts - Originate mortgage loans throughout the US - Consistent funding’s of more than $1 million a month - Examined, evaluated, and recommended approval of customer applications - Analyze financial risk, and initiate underwriting of credit risk management. - Maximize customer relationships through leveraging sales techniques and cross-sales - Develop strategic mortgage-based financial planning solutions while providing superior client support

Tyler, Texas Area

Generate qualified mortgage applications as well as develop relationships with realtors and other local businesses. Manage processers, underwriters, realtors and work with customers to meet purchase contract closing dates. We specialize in single, multi-family, and investment residential properties. Direct lender for Fannie Mae & Freddie Mac as well as originate government loans such as FHA, VA, and USDA. Our clients consist of local families in the East Texas area, Realtors and Builders - Evaluated subject properties, financial strength, and credit-worthiness of borrowers. - Examined, evaluated, and recommended approval of customer applications - Oversaw processing and underwriting of conventional residential loan application - Generated new business through presentations to customers and follow-up - Provided loan counseling to clients and partners

Tyler, Texas

As a Loan Partner/LOA-II, I played an important role in real estate sale processes, I serve as the liaison between borrowers, agents, the LOs, and title companies. Some of my duties include assisting Loan officers and processors, making sure all underwriting conditions are met, updating and checking files, taking applications, and helping close salesManaged and monitored the transaction process through interfacing with real estate professionals, borrowers, vendors, title and escrow, attorneys, and LOs. - Established and maintained positive communication between Clients and Lenders - Coordinated funding’s of more than $1 million a month - Analysis of all mortgage transactions including income and credit analysis prior to submission. - Maintained a high level of service and met all deadlines while adhering to personal and professional standards

Longview, Texas

Helps support secondary mortgage call center with just over 600 Mortgage Counselors and CSRs. Manages a direct staff of 15 Mortgage Consultants, Duties include monitoring and coaching direct reports to ensure work is completed within standards. Prepares reports for senior management and assists with servicing audits as required. Responsible for the training, development, and performance reviews of all employees within the Customer Service Call Center and Welcome Call groups. Ensures that staff members are adhering to all government servicing and disclosure laws including Right to Privacy, ECOA, and RESPA- Responsible for the leadership of the staff members of the Customer Service Call Center and Welcome Call group to promptly and effectively handle the daily operations.- Insures Nationstar standards for customer relations are fulfilled within the servicing operation.- Track and report productivity of the units as required by management.- Maintain awareness of the mortgage industry and make recommendations to management as appropriate.- Assists in hiring, evaluating, and coaching team members.- Handle all escalated customer service issues to the satisfaction of all parties.

Tyler, Texas

Helped clients grow revenue by providing integrated marketing solutions with, Strong focus on solution-based selling and digital product integration. Solutions included television advertising, display & online video advertising, search engine marketing, behavioral targeting, and mobile media campaigns that help clients reach their digital marketing objectives.Responsible for meeting and exceeding weekly, monthly, and quarterly sales activity. Meet with key decision-makers and develop advertising programs that target client-specific needs. Prepared and delivered sales presentations to new and existing customers to drive new business as well as protect and increase existing advertising.- Maintained an average of $250,000 in business with an annual growth expectation of 15%.- 60% travel to work in multiple markets throughout East Texas. - Responsible for continuing education to maintain knowledge of products including; Search Engine Marketing (SEM), Search Engine Optimization (SEO), Online Display Ads, Video Ads and Social Media.

Tyler, Tx

Responsible for overseeing the design and direction of self-care/customer-facing portals and internal sites. Duty’s also includes analysis of all data including, but not limited to Google Analytics, customer comment feedback, search engine keyword search results and call code reasons relating to site content. I’m responsible for monitoring traffic on the sites to ensure that volume goals are being met.I work across several departments interfacing with IT, Marketing, and customer care to assure that their business goals and objectives are being addressed- Increase website traffic by 15% for the 2nd quarter and overall traffic is projected to be up 18-20% for 2015.- Works to bridge the gap between IT, the Call Centers, and Marketing- Supervises the ongoing creation of content for the Suddenlink support website. - Action plan/ M&P document development, served as a stakeholder on the employee portal web committee & mobile app project team

Tyler, Tx

Leads and encourages a high-performing team of customer care agents that are motivated to achieve the business goals and objectives set forth by the company. Continually identifies opportunities for process improvement, revenue generation, revenue protection, one-call resolution, and customer retention. Coaches and develops agents to achieve positive and sustained customer satisfaction. Lead a motivated team of 10-18 agents and supported a call center with over 300+ employees- Supervised the daily activities of support/sales teams within a regional call center - Ensured that all agents achieved the required level of product knowledge and training necessary to effectively complete takes.- Identifying and overcoming performance issues, coaching to improve performance, and clearly setting agent expectations. Experience in planning, developing, and implementing corrective action plans when necessary.

Kilgore, Tx

As Project Manager for Cypress Interactive, I facilitated communications between the client and our design/development team. Additional responsibilities included accurately understanding the client's objectives and goals, and working with them to gather critical components for their Web site and development projects. I have an excellent understanding of how the design and development process works, and have the ability to recognize problematic areas, as well as provide insight and solutions to move the project along.- Scoped, priced, and mapped out all projects- Oversaw projects from conception to completion- Review and recommended technology standards based on client needs- Maintaining client relationships while severing as their single point of contact

Tyler, Texas Area

Maximize sales and new business development by cultivating customer relationships. managed creative development process for print, TV, web, and radio advertising for 3 Degree Media’s clients. Presented updates to clients on industry trends. Managed a high volume of work while meeting tight deadlines- Increased sales by 33.5% YoY, and Managed a BOB in excess of $350,000- Supported the sales process by seeking out potential business opportunities and staying up-to-date on industry information.- Served as primary contact for clients and advertising agencies on requests and inquiries regarding schedules, invoices, pricing, etc.- Interacted with multiple departments including Production, Credit, Accounting, and Design to create successful campaigns

Tyler, Texas Area

In charge of marketing and business development and sales, worked with creative on marketing materials for distribution to prospective clients. Wrote proposals, pre-qualified accounts secured new business and sustained client relationships.- Defined, developed, and executed comprehensive marketing plans for clients designed to penetrate and grow targeted markets. - Communicated with customers and vendors to coordinate overall marketing efforts in accordance with the client’s goals. - Served an integral role in product development activities. Lead and directed a forward-thinking, creative team.

Tyler, Texas Area

Continually exceed revenue targets and sales quotas while ensuring the success of all school and professional accounts in the state of Texas. Closed sales and set up appointments for distributors within my territory. Develop strategies, plans, and product solutions for clients. Negotiated directly with the top school districts in my area.- Directed sales and marketing operations within the high-tech sector. - Sold products for such companies as Sony, JVC, Canon, Panasonic, Hitachi, and Fuji.- Responsibilities included purchasing, merchandising, marketing, customer service, and all facets of running a small business.

Texas 23-Hour Loan Originator License Program, Mortgage Banking

Associates Degree, Business / Marketing

High School/Secondary Diplomas And Certificates