It Support Specialist Ii
Current
Jul 2024 - Present
AeroLeads people directory · profile
Chad Mchorse Email & Phone Number
IT | Applications Management & Customer Experience
at
Rover.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT | Applications Management & Customer Experience
Location
San Francisco, California, United States
Company size
Who is Chad Mchorse? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Chad Mchorse is listed as IT | Applications Management & Customer Experience at Rover.com, a company with 5204 employees, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Chad Mchorse.
Chad Mchorse previously worked as IT Support Specialist II at Rover.Com and IT Program Manager / Senior IT Applications Analyst at Convoy Inc. Chad Mchorse holds Engineering Physics/Applied Physics from Angelo State University.
Company email context
Email format at Rover.com
This section adds company-level context without repeating Chad Mchorse's masked contact details.
Rover.com
Review company-level records connected to Chad Mchorse before choosing the right outreach path.
Profile bio
About Chad Mchorse
As an IT Program Manager at Convoy, I work with cross-functional teams to deliver IT solutions that enhance the customer experience and improve the efficiency of the organization. I have over 8 years of work experience in IT. Outside of program management, I have 3+ years experience in the Application Analyst role, and over 5 years working in IT support roles. I also have strong communication and employee training skills, which I leverage to ensure the smooth adoption and integration of IT systems and processes. I am passionate about IT innovation and overall customer experience, and I enjoy collaborating with diverse and talented colleagues to achieve our shared goals.
Current workplace
Chad Mchorse's current company
Company context helps verify the profile and gives searchers a useful next step.
Rover.Com
10 roles
Chad Mchorse work experience
A career timeline built from the work history available for this profile.
It Program Manager / Senior It Applications Analyst
During my tenure at Convoy, I had the privilege of applying my expertise in the IT domain to enact pivotal changes and upgrades, yielding cost savings for Convoy while enhancing the overall experience for shippers and carriers. Notable highlights from my contributions include:-Oversight of the IT Service Desk program, where I spearheaded improvements to.
May 2021 - Oct 2023
Help Desk Lead
-Provided general IT support to the entire company via phones, in-person and Zendesk ticketing system. Admin for many applications including Zendesk, JIRA, G Suite tools and many other CX applications. Troubleshoot various A/V problems and worked with remote vendors regarding issues. -Facilitated IT presence at large company events (Logistics, shipping.
Aug 2020 - Apr 2021
Help Desk Analyst Ii
Feb 2019 - Aug 2020
Help Desk Analyst
May 2017 - Feb 2019
Ecommerce Application Analyst
Shoes.Com
-Primary support for Direct Commerce application that was the core tool for both warehouse, accounting, order management and CX for the whole company. -Monthly maintenance via SQL and report generation for the accounting team. -Daily troubleshooting and problem solving. -Traveled for training and provided assistance to team members. -Support for upgrades.
Aug 2015 - Jan 2017
Customer Care Supervisor
Shoes.Com
Jun 2015 - Aug 2015
Interim Team Lead / Operations Trainer
-Provided support to a team of 10+ call center representatives. -Trained new hire classes on procedures and continued training existing representatives. -Oversaw the QA process for CX and implemented changes to our processes as needed-Weekly meetings with Team Leads around new processes and products from our suppliers. -Vendor management
May 2014 - May 2015
Customer Service Representative
Aug 2012 - Apr 2014
Customer Service Representative
Sep 2010 - Jun 2012
Team & coworkers
Colleagues at Rover.com
Other employees you can reach at rover.com. View company contacts for 5204 employees →
SŠ
Stanislav Šípka
Colleague at Rover.ComBarcelona, Catalonia, Spain, Spain
View →
JB
Jamie Burns
Colleague at Rover.ComPortland, Oregon, United States, United States
View →
SM
Selene Martín Cabrera
Colleague at Rover.ComBarcelona, Catalonia, Spain, Spain
View →
SJ
Shanikka Johnson
Colleague at Rover.ComUnited States, United States
View →
ST
Stephanie Toledo
Colleague at Rover.ComGreater New Orleans Region, United States
View →
KB
Katie Birgler
Colleague at Rover.ComNew York City Metropolitan Area, United States
View →
MG
Matthew G-Nam
Colleague at Rover.ComSan Francisco Bay Area, United States
View →
CZ
Chloe Zetsche
Colleague at Rover.ComLeander, Texas, United States, United States
View →
JB
Jennifer Banh
Colleague at Rover.ComQueens County, New York, United States, United States
View →
NE
Nicole Ellis
Colleague at Rover.ComPasadena, California, United States, United States
View →
Stanislav Šípka
Colleague at Rover.ComBarcelona, Catalonia, Spain, Spain
View →
JB
Jamie Burns
Colleague at Rover.ComPortland, Oregon, United States, United States
View →
SM
Selene Martín Cabrera
Colleague at Rover.ComBarcelona, Catalonia, Spain, Spain
View →
SJ
Shanikka Johnson
Colleague at Rover.ComUnited States, United States
View →
ST
Stephanie Toledo
Colleague at Rover.ComGreater New Orleans Region, United States
View →
KB
Katie Birgler
Colleague at Rover.ComNew York City Metropolitan Area, United States
View →
MG
Matthew G-Nam
Colleague at Rover.ComSan Francisco Bay Area, United States
View →
CZ
Chloe Zetsche
Colleague at Rover.ComLeander, Texas, United States, United States
View →
JB
Jennifer Banh
Colleague at Rover.ComQueens County, New York, United States, United States
View →
NE
Nicole Ellis
Colleague at Rover.ComPasadena, California, United States, United States
View →
2 education records
Chad Mchorse education
Engineering Physics/Applied Physics
High School Diploma, General
Water Valley High School
FAQ
Frequently asked questions about Chad Mchorse
Quick answers generated from the profile data available on this page.
What company does Chad Mchorse work for?
Chad Mchorse works for Rover.com.
What is Chad Mchorse's role at Rover.com?
Chad Mchorse is listed as IT | Applications Management & Customer Experience at Rover.com.
Where is Chad Mchorse based?
Chad Mchorse is based in San Francisco, California, United States while working with Rover.com.
What companies has Chad Mchorse worked for?
Chad Mchorse has worked for Rover.Com, Convoy Inc, Redfin, Shoes.Com, and Onlineshoes.Com.
Who are Chad Mchorse's colleagues at Rover.com?
Chad Mchorse's colleagues at Rover.com include Stanislav Šípka, Jamie Burns, Selene Martín Cabrera, Shanikka Johnson, and Stephanie Toledo.
How can I contact Chad Mchorse?
You can use AeroLeads to view verified contact signals for Chad Mchorse at Rover.com, including work email, phone, and LinkedIn data when available.
What schools did Chad Mchorse attend?
Chad Mchorse holds Engineering Physics/Applied Physics from Angelo State University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial