Chad Knutson Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

• Managed nearly all aspects of corporate website and online marketing materials resource center.
• Independently designed, created, and maintained two early versions of an online marketing materials resource center that made marketing content easily accessible to sales and marketing personnel.
• Migrated corporate website from external design/management firm to third-party host, reducing the monthly cost associated with site hosting by over $3,000.
• Took responsibility for entire site including technical aspects normally managed by IT professionals, thereby accelerating transition from external site management firm and reducing turnaround times for site updates.

Greater Minneapolis-St. Paul Area

• Wrote enterprise ecommerce product feature descriptions and help content. Managed an additional writer.
• Developed relationships with business owners, business analysts, and quality assurance specialists in order to obtain information regarding features scheduled for release.
• Wrote product feature highlights describing the benefits of new features added to the ecommerce product, thereby supporting sales and marketing efforts as well as encouraging client adoption of new features.
• Disseminated release notes and help content via a monthly newsletter as well as embedded in the ecommerce platform to ensure intended audience coverage.

Greater Minneapolis-St. Paul Area

• Wrote business requirements for enterprise ecommerce product features and investigated reported bugs.
• Analyzed reported product bugs for user error or misunderstanding, reducing bug tickets submitted development by over 50%.
• Provided individual training and support for client account and store operations managers, ensuring correct promotion and use of product features.

Greater Minneapolis-St. Paul Area

In collaboration with homeowners, designed and built patios, walks, retaining walls, decks, and pergolas. During the winter months, remodeled kitchens and bathrooms.Also wrote freelance feature articles for a regional casino trade publication.

Greater Minneapolis-St. Paul Area

• Supported sales and marketing by authoring and managing marketing materials.
• Documented environmental assessment and remediation projects (e.g., contaminated soil and groundwater cleanup) in support of sales and marketing efforts.
• Wrote persuasive content for proposals and presentations based on the expertise of the team and the requirements of the project.

Greater Minneapolis-St. Paul Area

Wrote user manuals and coordinated the corresponding artwork for products such as power paint rollers and sprayers.

Greater Minneapolis-St. Paul Area

Documented complex lines of commercial packaging equipment and wrote in-depth user training and instruction manuals.

Bachelor Of Arts - Ba, English And Art

Ba, English And Art

BA in English writing and art