Chad Raeder Email & Phone Number

Raleigh-Durham, North Carolina Area

-Manage systems installations and installer training projects, and other projects as assigned. -Responsible for the installation of systems that monitor utility and switchgear backup batteries. -Create project plans that detail project schedules, cost estimates and resources. -Spin up SharePoint sites and integrate them with MS-Teams to monitor project progress and communicate effectively with installers. -Analyze client battery data in order to identify issues. -Enable partner installers by answering and documenting technical questions relating to the Cellwatch product suite and its accessories and derivatives. -Define best practices, improvements and installation procedures as published Application Notes. -Educate partner installers by leading regular training classes. -2020 NDSL Quality Award NomineeSELECTED CONTRIBUTIONS: -Coordinate projects from inception to completion to install power system battery monitors at client sites-Engage customers to collect project requirements, update on project status, and resolve issues-Lead team meetings to kickoff project, define project scope, analyze costs, review project plan and performance/lessons learned-Represent NDSL at conferences to showcase systems, share ideas, and network with clients and peers-SME for the Frontier product, report bugs, fixes and improvements to development team in JIRA

Portland, Or/ Raleigh, Nc

-Support, manage, and close small scope projects. -Collaborate with clients and Account Managers to gather project requirements, define timelines, communicate status and verify deliverables. -Author client site assessments and deployment plans for long-term care facility on boarding projects. -Partner with vendors to diagnose and resolve unsupported technical issues. Assemble documentation on lessons learned and team processes/procedures. -Facilitate onsite and offsite support of Windows-based desktop PC's, notebook PC's, network printers and communication devices (switches and routers). -Identify the technology needs of VCPI and its clients, and also maintain a working knowledge of each client to ensure optimal solutions are provided and all application issues are resolved. KEY PROJECT SUCCESSES: -Delivered hundreds of small scope projects-Led the desktop encryption of over 1,500 workstations-Coordinated the configuration of over 450 printers and 300 endpoints as Project lead for onboarding and network cleanup project-Facility onboardings delivered at/before project deadlines

Greater Milwaukee Area

-Diagnosed issues pertaining to high level network environments, such as network printing, drive mapping, active directory permissions and network connectivity for desktops and LAN networks-Supported all applications and assisted clients to maintain established compliancy standards by resolving issues with applications, hardware and infrastructure-Resolved an average of twenty calls per day in a timely and courteous manner-Fostered client relationship as a dedicated resource for VCPI’s second largest client-Sustained a working knowledge of currently installed hardware and software-Trained and educated end users-Streamlined the call resolution process-Coordinated and followed up on project processes with Account Managers and end users-Relocated to Portland, OR (June 2007)-Promoted from Application Support Analyst I (2005)

Greater Milwaukee Area

-Provided technical support with issues pertaining to high level network environments such as network printing, drive mapping, active directory permissions and network connectivity for desktops and LAN networks-Provided support for all applications and assisted clients to maintain established compliancy standards by resolving issues with applications, hardware and infrastructure-Dedicated Resource VCPI’s second largest client-Maintained a working knowledge of currently installed hardware and software-Trained and educated end users-Assisted in streamlining the call resolution process

Greater Milwaukee Area

-Photographed and edited daily news and sports stories-Devised story ideas and aided in other operational tasks-Interviewed individuals daily-Met all video production deadlines

Green Bay, Wisconsin Area

-Photographed and edited daily news and sports stories-Administered the development and maintenance of a computerized video archive database-Provided on-call availability for breaking news stories-Employee focus group member

Platteville, Wi

-Produced and announced radio shows and sports broadcasts-Supervised and directed staff

Pmp Exam Prep Boot Camp

Center for Executive and Professional Education coursework required to sit for the CAPM certification through PMI. October 4-25, 2014

Masters Of Science Degree, Management Information Systems, 3.515 / 4.000

Completed coursework in Project Management (based on PMI's PMBOK Guide), Intelligent Systems for Business, Enterprise Application.

Bachelor Of Science Degree, Broadcast Technology Management, 3.02 / 4.00

Activities and Societies: Minor in Business Administration, KDUB-TV Internship (1995), UW-Platteville Sports Information Assistant.