Sam Lawton Email & Phone Number

Durham, North Carolina, United States

Morrisville, North Carolina, United States

Chapel Hill, North Carolina, United States

• Supporting high volumes of inbound and outbound chats and phone calls using Genesys and Salesforce.• Collaborating with Behavioral Health Specialists, Pharmacy, and Benefits internal departments to support members.• Assisting members in achieving health goals by providing helpful information and guidance. • Providing technical support for the mobile application via live chat and phone call.

Morrisville, North Carolina, United States

• Executed test cases and verified actual results with expected results.• Analyzed, debugged, reported product defects, and worked with the team to prioritize and resolve them.• Created Session Reports for User Stories to ensure complete test coverage.• Attended daily scrum meetings to discuss blockers and any progress updates.• Reported and documented bugs to ensure developers could implement changes.

Morrisville, North Carolina, United States

• Responded to customer emails quickly and efficiently to resolve issues.• Sorted team member’s inboxes in Salesforce.• Communicated to school admins and teachers via live chat to assist with software needs.• Contributed to quicker response times and higher customer satisfaction via email and live chat.• Improved the team’s workflow with new ideas and efficient distribution of cases.

Covington, Kentucky, United States

• Performed system builds for gaming PCs with production targets at 30 machines per shift.• Troubleshooted quality deficient hardware to reduce production waste.• Created systematic procedures that brought the build time of a single computer from 1 hour to 35 minutes.• Contributed to increased production to support high growth in the gaming department.

Cincinnati, Ohio

o Performed as business liaison with software support team to address front-end business needso Configured fitness club software to create functionality for improved operations across multiple departmentso Performed data analytics for accounting department to drive results for bottom line performance improvementso Created the first ever Kids Camp Registration System in the Daxko Spectrum software application for aquatics and tennis programs o Efforts provided efficient, automated registration and billing capabilities, thereby increasing sales for the program and corresponding collectionso Increased accounts receivable collections through data capture, transformation, and analysis o Used technology to identify past due members and provided follow-up services by contacting customers to bring their past due accounts up to date

Cincinnati, Ohio

o Cultivated strategies in networking to increase foot traffic within the businesso Managed, referenced, and entered data in the software systemo Contributed to increased sales of premium gym memberships via excellent communication and customer service

Bachelor'S Degree Of Business Administration, Management Information Systems, General

Activities and Societies: UC Table Tennis Club Team UC League of Legends Club Team

Cybersecurity Engineering

Certificate Of Completion, Qa Engineering