Chad Ragas Email & Phone Number

Colorado Springs, Colorado

Colorado Springs, Colorado Area

- Manages three diverse Air Force IT/Cyberspace Defense career fields; organizes, trains & equips 700+ personnel across 119 organizations/41 locations providing global IT network operations & help desk support - Maintains vital insight in project planning/execution; provides situational awareness to executive IT leaders- Creates strong alliances and partnerships across organizations; enables effective coordination and communication of critical issues geared towards improving IT operations and customer service experiences- Strategically implements IT training, fosters professional career development, mentors staff members and provides career counseling/plans; helps members develop critical skill sets needed to achieve team goals- Advises on plans, programs, development, acquisition, integration, and life-cycle management of communications and information resources for the execution of Air Force Space Command's global cyber operations and cyber defensive operations mission

Offutt Afb, Ne

- Led 310 members; provided IT, IT maintenance and Intelligence support to 10 units across 5 locations- Managed/prepared unit budget; advised Commander on workforce health, welfare and development - Stood-up new organization; formed diverse/specialized teams; readied $75 million in assets and ensured mission objectives met…all in less than 2 months!- Motivated/developed 5 high performance work teams toward inspection excellence confirming information security and personnel readiness…rated “Outstanding”

Offutt Air Force Base, Nebraska

- Supervised 41 IT developers/programmers, information security, client support/services & cyberspace operations personnel- Managed organization’s budget; oversaw customer service support to 1,700 users; directed 133 IT equipment inspections; managed $9 million in IT assets; achieved amazing 99.9% network uptime rate

Mcchord Air Force Base, Washington

- Led 135 IT professionals in providing Customer Service/Helpdesk Support, Network Management, Network Administration, Information Protection, Information Assurance & Equipment/Asset Management- Managed $80 million Metropolitan Area Network; supervised daily operations/system administration; directed resolution of over 18,000 trouble tickets; maintained an amazing 99.9% network reliability rate- Project Manager; oversaw $780,000 network upgrade project; provided vital communication capabilities to 7,400 personnel across 133 buildings

Keesler Air Force Base, Mississippi

- Supervised 10 IT instructors; managed Instructional Systems Development process, and directed delivery of four IT training courses/400 students a year- Revised IT curriculum; performed instructor evaluations and maintained instructor/student records- Displayed top-notch teaching and leadership abilities; identified by peers/staff members as “Best Presenter”

Bachelor Of Science (Bs), Management Information Systems

Associate Of Applied Science, Information Resources Management

Associate Of Applied Science, Instructor Of Technology & Mil Science

Associate Of Applied Science, Information Systems Management