Chad Sears Email & Phone Number

Folsom, Ca, Us

Minneapolis, Mn, Us

Operations Executive responsible for Sales, Customer Success, Professional Services, Product, and SupportDoubled SaaS revenue over two years (from $6.5M in 2020, to $14M in 2022) and changed revenue mix of SaaS vs. on-premise from 30% to 70%. Grew total annual revenue by 51% in a three-year period.Exceeded sales and renewal targets for four consecutive quarters. Increasing GRR from 79% to 96% and NRR from 90% to 106% over two yearsAttained margin growth from 50% to 77% by repackaging and repricing SaaS products, establishing standardized contracts and terms, training salesforce and channel partners, and migrating from on-premise to SaaS.Key player in the company’s acquisition at 105% premium, winning shareholders’ approval for the transaction.Received customer service and satisfaction awards for five consecutive years.

Minneapolis, Mn, Us

Product Executive responsible for Product, Engineering, Cloud Operations, Customer Success, Professional Services, and SupportScaled products, people, and offerings to meet 20X increased platform usage during the pandemic while maintaining customer satisfaction and P&L objectives.Migration of product offerings from AWS, Softlayer, and other vendors to Google CloudDesigned, directed, and commercialized new analytics offering, the most used capability of the platform with 100% customer adoption

Minneapolis, Mn, Us

Executive responsible for Product, Cloud Operations, Customer Success, Professional Services, and SupportLead $22.2 million, 65-person services business unit that encompasses all customer-facing activities and SaaS product/technical management. Serve global 1000 and mid-size companies. Report to CEO. Drove revenue growth through 2014 acquisition, integration, and expansion of Kulu Valley, a subscription-based, pure-SaaS video content creation company located in the UK.Creation of Cloud Services team to launch SaaS offering including all aspects of cloud servicesand operations, security, SLA’s, continuous deployment, product packaging, and pricing, etc.

Minneapolis, Mn, Us

Creation of Customer Success Management organization to increase customer satisfaction retention and growth by implementing renewal program, customer segmentation, health scorecards, satisfaction ratings, account growth plans.Rebuilt customer success program following entry to the SaaS VCM market. Revamped onboarding program. Reduced customer speed-to-value from months to weeks. Developed actionable analytics/insights. Launched communities of practice. Beat renewal targets.Increased customer satisfaction to 98% for all support cases.Restructured and talent growth of our support team, resulting in a change of first response time from days to less than 15 minutes and decreasing our backlog from greater than 90 days to less than 2 weeks.

Richfield, Minnesota, Us

Managed a 30-product portfolio, including developing a North American e-commerce marketplace that enabled selling outside vendors’ products on bestbuy.com. Led a 60-person team of product managers, business analysts, engineers, and solution architects. Reported to VP, Digital Marketplace and Senior Director, IT.Led e-commerce marketplace turnaround — the initial system was limited to 2,000 product updates per day, workflows didn’t work, and vendors threatened to leave. Delivered marketplace with a capacity for two million product updates per day and housed 30% of the products available on bestbuy.com in nine months, supporting a $6 billion business.Collaborated with stakeholders and customers across the globe, partnering to create a clear vision and roadmap.Pioneered an agile team culture inside a large enterprise that reduced delivery cycles from weeks to every day, resulting in the development of team leads into SVP roles at multi-billion dollar telehealth companies.

Grapevine, Tx, Us

Managed $6 million business. Focused on expanding use cases for IBM/ ViewCast offerings and customer success. Led a 12-person hybrid team. Retained 100% of customers for six years.

Us

Designed, Directed, and Commercialized IBM/Stellent offerings managing a 16-member hybrid team, adding video and rich imagery capabilities to IBM’s content management software. Managed six major product releases.