Chad Ulery Email & Phone Number

Sanford, Fl, Us

• Ensure accurate and timely customer and executive level communications• Implement policies and procedures that govern product communications to customers

Lake Mary, Florida

• Created and distributed clear, concise communications to over 4,000 financial institutions• Managed multiple communication projects while working closely with product owners as well as marketing and public relations executives• Consulted with senior executives to develop time-sensitive communications for a variety of publications• Generated targeted communications to ensure financial institutions conformed to Visa and Mastercard regulation updates• Managed incident communications and developed root cause analysis (RCA) documents

Lake Mary, Florida

• Created and maintained accesso's transaction-focused software documentation• Generated database documentation for reference by software engineers and production support analysts • Developed interactive training material for software engineers and production support engineers at multiple international locations• Researched, developed, and launched the internal documentation library utilizing Atlassian's Confluence team collaboration software application

Winter Park, Florida

• Developed and updated Thomson Reuters software documentation system for government tax and accounting applications utilizing RoboHelp and Camtasia authoring tools • Consulted with development teams and subject matter experts to write training scripts and foundation documents • Trained clients on the installation and operation of various tax and accounting software applications

Maitland, Florida

• Collaborated with Development, Customer Support and other teams to identify, create and publish required documentation• Developed and maintained product-supporting documentation including user guides, training materials, release notes, support (including scripts), standards, references, processes, policies and procedures• Developed and maintained IT documents pertaining to installation, configuration, design, data flow, architecture, test scripts, presentations, proposals and customer notifications

Altamonte Springs, Fl

• Researched facility management projects to write case studies and custom proposals in response to RFPs from government and public/private education institutions• Rewrote and managed content for two Facilities Management (FM) core proposal documents contributing to an FM account increase of 72% from 2012 to 2013• Consulted with Sodexo Senior Director of Communications, VP of Campus FM Operations and Director of Solution Center Communications on corporate communication initiatives• Researched, wrote, and coordinated the construction of Sodexo’s Solution Center brochures contributing to new contract awards worth over $10 million in 2013• Developed and managed a reference library for Facilities Management RFP responses• Initiated a project tracking spreadsheet system used to organize project flow among five technical writers, a graphic designer and communications manager

Lake Mary, Fl

• Developed and maintained SunGard’s context-sensitive online documentation system for financial and public safety applications utilizing MadCap Flare 7 and Articulate Engage• Consulted with development teams adhering to Scrum project management methodology• Created and presented instructional classes for SunGard employees and external clients• Wrote release notes for quarterly SunGard application updates and service upgrades• Prepared and submitted product proposal documents in response to government RFPs

Orlando, Florida Area

• Updated and published the Hughes Unified Policies and Procedures Manual (HUPP) via HTML-based Arbortext Editor 5.2 Dynamic Publisher and Macromedia® Dreamweaver 4• Developed the documentation library for ServiceCenter 6.1, the service management application operated by HD Supply’s Global Support Center• Researched and wrote the Monthly Metrics Reporting Guide for HD Supply’s Electronic Data Interchange Department (EDI)

Lake Mary, Fl

• Created and distributed technical (internal installation) and instructional (external user-interface) reference material for a variety of outputs including multimedia Help files, printed user guides, and online system procedures• Wrote client training scripts and performed online training via Webex.com video conferencing services

Altamonte Springs, Fl

• Researched and developed business solution articles, press releases, sales brochures, HTML e-mail campaigns and website content• Wrote product reviews and client case studies for strategic business partners including IBM, Sun Microsystems, Hewlett-Packard and De La Rue• Authored political correspondence for Florida Senators Bob Graham and Bill Nelson's 30th anniversary fundraising campaign for Florida House, the State Embassy in Washington D.C.• Researched and wrote article published in the March 2003 issue of Bank News magazine

Maitland, Fl

• Developed, edited and supervised production of corporate publications including the monthly newsletter, tour catalogs and Travel Confidential magazine• Performed nationally televised interviews on CBS Evening News and CNN regarding travel industry trends• Travel Analyst YouTube Video (4:10): https://www.youtube.com/watch?v=OJ0jFILp2m0

Orlando, Florida Area

• Managed advertising campaigns and wrote creative copy for clients nationwide• Researched client marketing strategies and coordinated ad recording and production

Bachelor Of Arts, English

Project Management Workshop Series