Chad W. C. Email & Phone Number

Pleasant Grove, Utah, United States

• Create and maintain outstanding partnerships with customers• Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources• Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed• Proactively interact and communicate with internal and external stakeholders.

Remote

• Ensured automated compliance testing proceeded smoothly while working to eliminate vulnerabilities in codebase• Created and maintained additional annual security training for employees and contractors• Communicated with team leads to lead phishing campaign and focus on employee compliance with policy• Worked to achieve and maintain SOC 2 and HIPAA security practices and standards• Documented potential risks to company, researched mitigation solutions and proposed potential solutions

• Perform troubleshooting to isolate, diagnose, and repair/fix IT hardware and software issues • Supervise and instruct four Projects Clerks• Assist firm in transitioning to new document management system• Test, maintain, and monitor computer hardware and software

Greater Omaha Area

• Provided sole desktop support to entire staff• Consulted with users, management, and vendors to assess computing needs and system requirements • Trained staff on document management system, phone system, and Microsoft Office• Filmed and and edited administration videos to send to clients• Supervised 2 Projects Clerks

Greater Omaha Area

• Aided in mail distribution, copying, scanning, and office supply replenishment• Assisted in covering reception area including screening phone calls, scheduling appointments, and greeting clients• Maintained presentable office appearance

Bachelor Of Science - Bs, Computer Information Technology

Education record

Activities and Societies: Millard United Rugby, Science Team