Chad W. C. Email & Phone Number

Pleasant Grove, Utah, United States

• Create and maintain outstanding partnerships with customers
• Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources
• Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed
• Proactively interact and communicate with internal and external stakeholders.

Remote

• Ensured automated compliance testing proceeded smoothly while working to eliminate vulnerabilities in codebase
• Created and maintained additional annual security training for employees and contractors
• Communicated with team leads to lead phishing campaign and focus on employee compliance with policy
• Worked to achieve and maintain SOC 2 and HIPAA security practices and standards
• Documented potential risks to company, researched mitigation solutions and proposed potential solutions

• Perform troubleshooting to isolate, diagnose, and repair/fix IT hardware and software issues
• Supervise and instruct four Projects Clerks
• Assist firm in transitioning to new document management system
• Test, maintain, and monitor computer hardware and software

Greater Omaha Area

• Provided sole desktop support to entire staff
• Consulted with users, management, and vendors to assess computing needs and system requirements
• Trained staff on document management system, phone system, and Microsoft Office
• Filmed and and edited administration videos to send to clients
• Supervised 2 Projects Clerks

Greater Omaha Area

• Aided in mail distribution, copying, scanning, and office supply replenishment
• Assisted in covering reception area including screening phone calls, scheduling appointments, and greeting clients
• Maintained presentable office appearance

Bachelor Of Science - Bs, Computer Information Technology

Education record

Activities and Societies: Millard United Rugby, Science Team