Chadwick Applegate Email & Phone Number

Remote

Assisting new and existing customers find better rates for Personal Lines insurance.Explaining and Reviewing coverages with Customers.Finding new policies for people who's insurance cancelled or is cancelling.Reviewing Renewals with customers.Assisting customers Manage their Insurance Policies.

Columbus, Ohio, United States

Received low volume (approximately 10 per day) inbound calls from prospective customers inquiring about productResponsible for answering any customer questions relating to insurance productProcess sales in internal system to ensure proper coverage from bind dateProvided exceptional customer service throughout contact to ensure customer satisfactionDespite low call volume still managed to acquire at minimum one sale per day with minimal opportunities given

Initiate outbound contact to existing customers with expiring agreements in order to renew agreement Provide service review to ensure customers had the correct amount of service for their needs Selling new services and upgrading current servicesExceeded daily contact goal of 60, by attempting 70 contacts per day for a 116% contact rate Consistently double and often triple daily revenue goals through sales opportunities

Assist lead manager with day to day operations Provide training and sales assistance to other sales agentsLead programs and trainings to improve agent sales techniques, knowledge, and skills Assist in new agent onboarding and training Assist performance improvement program for struggling agents Receive inbound calls with sales opportunities when not supporting other agents

Work

Receive inbound calls with sales opportunities for internet and telephone business line Used sales skills and product knowledge to lead team in sales in revenue for over two years

Cleveland/Akron, Ohio Area

Responsible for success of an agent team of 15 Assisted team with sales and product training to ensure program successWorked closely with client team to ensure daily updates in regards to sales, concerns, and improvement suggestions Assist team with sales calls as needed to ensure program goals were being met

Cleveland/Akron, Ohio Area

Responsible for management of multiple client accounts and ensuring program success within call centers Ensure success of programs by updating scripts, product information, and providing training sessions as neededBuild program launches and ensuring proper trainings were in place prior to launchCommunicate with and update clients daily in regards to sales numbers, concerns, and improvement suggestions

Cleveland/Akron, Ohio Area

Onboard and train new hires through sales platform and product knowledge Ensure new hires fully understand expectations and are comfortable through training processLead first 30-60-90 day reviews for new hires and provide feedback on success and room for improvement Assist agents placed on performance improvement programs to help increase agent retention

Cleveland/Akron, Ohio Area

Receive and placed sales calls looking to attain financial support and donation for clients Responsible for managing two call system being piloted with company Consistent top performer leading to promotion opportunity