Chadwick Stevens Email & Phone Number

Santa Monica, California

• Maintain high level of outbound and inbound contact with clients to answer needs and develop service offerings.• Manage technical aspects of all client accounts including problem solving to investigate client complaints. • Aided in the support of high level Tier 1 automotive accounts. • Meet all quarterly sales and client retention goals. • Developed detailed teaching materials and trained the previous three classes of Client Support Specialists. • Took on the Gatekeeper role by acting as the liaison between our engineers and support staff.• Developed new Standard Operating Procedures to streamline the gatekeeping process and ensure a more accurate quality assurance. • Manage support inboxes/queues - delegating projects and ensuring deadlines are met. • Aided in the development of standard operating procedures and training for the Client Support queue during Salesforce integration. • Utilize Excel to aid in quality assurance and analyze data.

Westlake Village, Ca

• Welcomed guests and walked them through the dining experience.• Provided wine knowledge and offered tastings for guests. • Took orders, and offered advice on pairings.• Restock wine and helped with inventory.

Simi Valley, California

-Make inquiries into customers current exercise routine, injury history, and goals for future athletic pursuits.-Perform a thorough gait analysis and foot measurement. -Combine all factors, to assess which athletic footwear will provide the best possible support and protection for the customer. -Process and receive shipments in a timely manner.-Provide exceptional service to build customer loyalty.

Newbury Park, Ca

-Performed administrative tasks including handling patient telephone inquiries, scheduling and coordinating patient appointments, and processing patient copays. -Initializing, updating, and organizing patient medical history files.-Under Physical Therapist supervision, assisted in patient therapy sessions. -Provided post session treatments including electrical muscle stimulation, ice and heat therapy.-Sanitize treatment areas and therapy equipment between patient sessions.

Woodland Hills, California

-Prepare Excel worksheets supporting revenue. -Filing and scanning of documents for litigation support.

Scottsdale, Arizona

-Assisted team manager in boosting sales through the use of marketing and promotion. -Oversaw day-to-day operations to ensure a smooth running store. -Resolved all problems, by providing solutions in a swift and professional manner. -Performed inventory counts to assist Manager in ordering. -Supervised employees to guarantee every customer an exceptional experience.

Thousand Oaks, California And Chandler, Arizona

-Oversaw and directed the organization of the stockroom for better efficiency.-Provided expert product knowledge to increase and exceed sales expectations.-Earned Employee of the Month Award for possessing a great work ethic and exhibiting exceptional sales skills.

Bachelor Of Science (Bs), Kinesiology And Exercise Science, Senior

Activities and Societies: Alpha Epsilon Pi

H.S. Diploma

Activities and Societies: Cross Country Running Team Track and Field Team