Leads teams of designers to research and understand user needs, then find unique ways to resolve those needs and meet business requirements.

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With a focus on user centered design, I provide value to companies by maximizing user impact during software updates. My experience allows me to lead UX research and design processes throughout the software development life cycle. To facilitate the best design I use: user research, baseline testing, stakeholder interviews, requirements gathering activities, storyboarding, user stories, user personas and types, wireframes, prototyping, and usability testing.

I help companies and project teams understand the needs of their users. I identify where the user needs and the business objectives intersect. I find unique and creative solutions that simplify complex processes. I advocate for the users. My most common question is why does a user need to do this? What is the user/company trying to get out of this? By understanding those two things, I frequently find solutions by coming at a problem from a different angle. I love what I do because one person asking the correct questions really can make a difference.

Design software to support user needs and maximize business value. A good design makes complicated processes easy to understand and complete. -Web based internal applications for high production areas-Web portals (professional and customer facing)-Mobile applicationsDesign user interactions using the following methods: - competitive / comparative analysis - stakeholder interviews - user observations - industry research - user flows - storyboards - wireframes - prototypes - usability testing - visual design

Student in Information Sciences and Technology. Studying systems design and development. Projects in Java, web development, social media integration. Interested in application development to solve specific issues for companies and non-profits. I enjoy coding as much as interfacing with people.

• Gather user requirements and analyze business problems in order to determine and recommend software solutions to solve problems.• Develop new code or enhance existing code in both smart client and web architecture. • Test software program changes or enhancements based on specifications by creating and executing test plans that utilize unit testing, system integration testing, regression testing, and stress testing techniques• Participate in team meetings and code walkthroughs.• Monitor production processes and report output in order to verify results and report statistics produced from raw data. • Create written technical system documents as per project standards: functional requirements documentation, program specifications, test plans, use cases, and training materials.• Create/ modify queries, stored procedures, triggers, and functions using relational databases.• Update team leader and/or project manager by providing weekly status reports and updates on task progress or escalating issues that prevent progress. • Research business processes, technical issues and solutions, best development practices, and available “off the shelf” software as well as competing software. • Skills: C# (C Sharp), Visual Basic, Linq, JQuery, AJAX, .Net, html, xml, javascript, sharepoint, MSSql, IIS, MS Word, MS Excel, MS Visio.

Key customer interface, provided estimates, obtained authorizations, billing, collections. Prepared warranty claims, dispatched remote technicians, opened and maintained file system for all service work.

Filled role as key customer contact, assured customers had consistent quality careTested systems integration for a new customer estimate quoting software systemOversaw refrigeration service workforce training during addition of trailer liftgate service

Dispatched remote repair technicians, opened service tickets, ordered and routed parts to technicians, key customer contact, prepared estimates and bills, obtained authorization for repairs and payment from customers. prepared reports for warranty claims. Maintained maintenance contracts for generators.

Created several new statistical output reports by exporting from AS400 system to ExcelCoordinated with software developers for updated dispatching software systemDirected technicians to meet customer needs in a time critical environmentPrepared/delivered repair estimates for customers obtaining authorization for repairsMaintained service contracts adding and updating in computer system as needed

Initiated internet sales call center environment; increased appointments by 25%Filled in on sales floor as needed providing customer support and sales in a timely manner

Managed work forces up to 90 personnel maintaining aircraft and weapons systems on a 3 shift 24 hour rotating schedule. Ensured mission goals, safety directives, and personnel needs all met.

ManagementGained 21 years experience managing diverse groups and projects to achieve goalsManaged workforce of 80+ personnel operating in 3 shifts with 24 hour coverageRoutinely planned/organized work; established priorities/ensured deadlines metLead team to streamline acceptance procedures reducing aircraft acceptance times 40%Implemented new tool accountability program for all; new software system up and fully operational in 28 maintenance work centers in less than 2 monthsManaged periodic maintenance on $1.1 billion in fighter aircraft and support equipmentRoutinely toured all working areas interfacing with workforce and checking on moraleMaintained focus on quality while assuring production goals were achieved at all timesPrepared/guided workforces through periods of change maintaining focus on goal completion Administrativetrained 26 newly assigned personnel in an 8 week period assuring ability to complete taskingsBuilt inventory management software system; tracked 750 items with 100% accountabilityOversaw spare parts program for shop kept parts on hand to repair over 2000 different types of equipment while maintaining focus on lean logistics to reduce overheadImplemented/enforced OSHA safety standards; versed in national fire prevention codesAs Quality Assurance Inspector routinely wrote and reviewed incident and inspection reportsCompleted investigations into equal rights violations documenting findings and correcting Technical1 year Lead Quality Assurance Inspector; directed maintenance/safety inspections2.5 years experience as Quality Assurance Inspector for on-aircraft/maintenance shops; assured compliance with specifications, blue prints, drawings, work instructions, and safety16 years electrical/mechanical repair technician on aircraft/equipment using technical drawings, blue prints and schematics to assess malfunctions and repair defective units