Chris Hager Email & Phone Number

Grand Rapids, Mi, Us

Greater Grand Rapids, Michigan Area

My area of focus right now is simply to help make things better for our clients.

Greater Grand Rapids, Michigan Area

Information Technology, Innovation, Robotics, Collaborative Robotics, Automation

Greater Grand Rapids, Michigan Area

Manager of all information technology staff and efforts including infrastructure (Linux/Windows/Cisco) and software development teams. Also managed most aspects of the company's physical security program (card access, security alarm monitoring, & security camera system.)

Hastings, Mi

ResponsibilitiesResponsible for implementing and testing the Business Resumption/Disaster Recovery Plan.Performed the Information Security Administrator role within the Information Security Incident Response Team.Serve on several key committees, including those responsible for technology projects and regulatory compliance pertaining to information security.Responsible for all network operations across six locations spanning four West Michigan counties. Responsible for all LAN and WAN hardware and security devices. Manage enterprise security through the development and enforcement of policies.Responsible for all VPN and private link connections to business partners (outsourced services).Responsible for management of corporate wireless telecommunications contract.Responsible for our corporate online presence: Website, Facebook, Twitter, etc.AccomplishmentsSaved HCB over $15,000 by learning, designing, and implementing a completely open source SIEM/IDPS system to replace its expensive end-of-life Cisco solution.Instrumental in ensuring consistently high ratings during third-party vulnerability assessments and regulatory IT audits.Improved the security and recoverability of our Wide Area Network and branches using Cisco hardware with advanced security features. Added broadband internet links at all offices to facilitate automatic failover to VPN circuits during WAN link outages.Lead a senior management committee through the process of hiring a web design firm to redesign our website.Implemented Outlook Mobile Access for managers with smart phones and tablets.Created comprehensive network documentation.

Responsibilities• Responsible for 10 Servers and over 100 workstations, notebooks, and mobile devices.• Responsible for all Cisco LAN/WAN hardware and security devices. • Responsible for managing help desk operations and end user support. • Responsible for all corporate Internet domain registration and management. Accomplishments• Managed the IT infrastructure through three office moves into newly-constructed buildings, including a 33,000 square foot headquarters in 2004.• Leveraged open-source web proxy software to tightly control internet access across the enterprise using group policy and active directory authentication.

ResponsibilitiesManaged 6 Novell Netware servers and 100 Windows workstations.Provided hardware and software helpdesk support for 100 users.AccomplishmentsConverted server infrastructure from Novell Netware to Windows NT at all locations.Lead the implementation of WAN circuits, connecting all offices together into a single network for the first time.Reduced per-incident digital PBX phone system maintenance costs by quickly becoming proficient on the system and performing the majority of configuration changes and maintenance in-house.Created and maintained corporate intranet web site hosting electronic versions of all company policies and manuals.

Electronics systems installation, troubleshooting and repair. Computer and LAN maintenance and support.

B.S, Network Engineering

Primary focus on Microsoft (MCSE) and Cisco (CCNA) technologies. Lots of hands-on lab time. Graduated with high honors and a 3.9 GPA.

A.A.S, Electronic Systems Technology

Activities and Societies: Carswell AFB Soccer TeamPrimary focus on basic electronics, electronic systems and telecommunications. While not.