With a deep-rooted passion for enhancing HR service delivery, my journey in HR has evolved to focusing on process improvements at Cubic Corporation. My current role involves leading the Global GBS HR Specialty team, where I champion the integration of HR functions with technology, leveraging platforms like Workday and ServiceNow to streamline operations.The team and I have successfully enhanced operational efficiency, achieving a remarkable 90% productivity increase year-over-year and maintaining a 98% quality accuracy rate. My commitment to fostering knowledge sharing and cross-collaboration has not only set the stage for personal development within my team but also ensured adherence to service level agreements, facilitating informed decision-making.
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Global Hr Specialty SupervisorCubic Corporation, Corp Gbs Hr Team Jul 2023 - Sep 2024Led the Global GBS HR Specialty team, overseeing HR specialists and managing inquiries via multichannel options including Workday and ServiceNow.Acted as a liaison between various HR teams to translate business needs into technical solutions and improve HR processes.Coordinated and participated in system and process improvement projects to enhance service delivery and operational efficiency.Set goals, coached team members, and encouraged ownership of personal development while fostering knowledge sharing and cross-collaboration.Developed and reported on key performance indicators (KPIs), ensuring adherence to service level agreements, and supporting decision-making through metrics and data insights.
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Team LeadVisa Consolidated Support Services (India) Pvt. Ltd. Sep 2022 - Jun 2023In my role as a Team Lead at Visa Consolidated Support Services (India) Pvt. Ltd., I partnered with the Singapore contact center to optimize service delivery and transition key HRIS tasks to India. I also enhanced process flow in Jira, prioritized tasks, and streamlined stakeholder communication. Additionally, I provided actionable feedback in ServiceNow’s UAT for agent workforce upgrade and developed a quality framework for consistent service standards.
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Global Hr Administration Lead / Global Hr Partner For Hr & LeadershipCubic Corporation, Corp Gbs Hr Team Mar 2020 - Sep 2022Supported the Next Cubic project by transitioning and standardizing HR operational activities across four business units and 6,000 employees globally.Led a team of 6 remote HR Administration resources to transition 150+ global HR administration processes.Enhanced productivity by 90% YoY with a quality accuracy rate of 98%.Managed the Global Ask HR ServiceNow ticketing tool, completing 600 HR queries with 97% SLA adherence.
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Senior Analyst - Employee Life Cycle EventsDeloitte Shared Services Mar 2016 - Feb 2020Collaborated with recruiters and coordinators to strategize and streamline onboarding for campus and experienced hires.Managed application processes, offer letters, and background checks using Taleo and SAP HR tools.Coordinated with HR groups and vendors to address candidate queries and onboarding issues.Supported compensation planning by validating org structures, managing spreadsheets, and testing tools.Tracked mentoring program status for 4,500 employees using ADP performance management and provided career coaching support.Led UAT testing for the MentorcliQ tool and performed ad-hoc analysis for various reports.Suggested improvements to enhance report efficiency.
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Analyst - Talent AcquisitionDeloitte Shared Services Dec 2012 - Feb 2016Conducted data mining and sourced candidates from internal and external databases using Taleo.Performed initial prescreening interviews and maintained candidate data for domestic and US requisitions.Conducted market intelligence and passive sourcing for niche skills via LinkedIn.Generated periodic reports on sourcing team activities using Taleo and Salesforce
Chaitanya J Education Details
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Andhra UniversityBanking & Financial Services -
Andhra UniversityBusiness Administration, Human Resources Management
Frequently Asked Questions about Chaitanya J
What is Chaitanya J's role at the current company?
Chaitanya J's current role is Global HR Operations | HR Service Delivery.
What schools did Chaitanya J attend?
Chaitanya J attended Andhra University, Andhra University.
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Chaitanya J
Senior Software Engineer | Passionate Java Developer | Creating Innovative Solutions |Experienced Spring Boot And Java Developer | Expert In Backend Development | Continuous Learner And Technology EnthusiastHyderabad -
Chaitanya J
Manager(Operations,Us Contracts, Us Hr, Legal-Litigation Coordinator)At Vervenest Technologies Pvt LtdHyderabad1vintech.com1 (314) 9XXXXXXX
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Chaitanya J
Sap Security & Grc Consultant | Expertise In S/4 Hana, Sap Fiori, Grc, Hana Db, And Ecc Security | Proven Track Record In Upgrade Projects And Grc Conversions | Results-Driven Professional With 7 Years Of ExperienceHyderabad
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