Chaithra R Email & Phone Number

Thorold, Ontario, Canada

• Designing, coding and modifying websites according to client’s specifications.• Responsive Design.• Collaboration with QC team to create error free websites.• Version Control and Code Management.

Bengaluru, Karnataka, India

• Provide end-to-end implementation support for banking products, particularly Oracle FLEXCUBE, ensuring successful deployment and utilization.• Proficiently develop dynamic new screens and meticulously customize existing screens, tailoring them precisely to client specifications utilizing cutting-edge RAD tools, resulting in a client satisfaction rate of over 95%.• Validate and verify many field inputs on screens, implementing robust PL/SQL-based validation processes, ensuring accuracy and compliance with client requirements with an error rate of less than 1%.

• Revamped the color palette, optimized font styles, and restructured the layout to significantly enhance the user interface (UI) of the Discord group page, closely mirroring the captivating design of the status site resulting in a 20% increase in user satisfaction.• Successfully resolved a critical bug that plagued the UI with erroneous "Invalid date" displays for user join dates, providing a seamless and error-free experience.• Implemented group name search functionality in the dashboard, making it 50% easier for users to find the groups they are looking for.• Pioneered a feature that empowers users to effortlessly add a group name to the parameters simply by clicking on it, instantly generating a shareable link for others to directly access the same group with pre-selected parameters.

India

• Successfully developed and implemented React components using React Router, resulting in a 30% improvement in navigation user experience.• Led the design and implementation of front-end code using HTML, CSS, and React JS, resulting in a highly responsive web application that seamlessly works across desktops, tablets, and 20+ other devices.• Integrated with backend APIs, resulting in a 40% increase in efficiency for retrieving and updating blog page content.• Effectively incorporated Embed code for Tableau reports and Trading View widgets into market and insight pages, enhancing market analysis capabilities and data visualization for users.

India

• Proven ability to troubleshoot and provide support of Cisco IPT for 4 clients, resulting in zero major outages and 99.9% uptime.• Expertise in configuring Jabber profile and finesse to the user, as evidenced by successfully completing 100% of tasks within SLAs.• Ability to validate alerts using the Command Center, which has led to the identification and resolution of 95% of potential issues before they impact users.• Proven ability to coordinate with Cisco TAC to escalate complex issues and achieve timely resolutions.• Produced CDRs reports that were highly accurate and informative, as evidenced by client satisfaction ratings of 98%.• Defined best practices for project support and created SOP documents that have streamlined the project lifecycle and improved efficiency.• Served as SPOC for the team, which ensured that all communications and requests were handled in a timely and efficient manner.