Chaitrali Pandit (She/Her) Email & Phone Number

Mumbai, Mh, In

Southborough, Ma, Us

Chennai, Tamil Nadu, In

Southborough, Ma, Us

Demonstrating excellence in Program Management and IT Service Management for leading clients from the Banking / Finance Domain. Based on the business requirements, heading the IT Strategy Execution, IT Governance, Program Delivery, and Technological upgradations for the clients. Leading programs across implementation processes thus, supporting complex technology integration, IT Service Delivery, IT Audit and IT Operational Risk Management.

Sunnyvale, Ca, Us

Exhibited excellence in a dual role as Application Support Manager (for Get Assured VIMO Projects) and Process Excellence Group.Spearheaded IT Service Delivery Management, IT Service Continuity Management, Application Support, Implementation and Delivery Management. Significantly streamlined the IT Service policies and processes, workflows using ITIL processes and functions implementations with tools like JIRA and Service Now. As the single point of contact, proactively executed IT audit and compliance and carried out improvements in ITIL v3 processes.Contributed to the CMMI Process Improvement Program across the organization, developing Process Improvement Strategies and actionable plans to enhance the Quality Management System.Key process improvement programs - ▶︎ Ensured synchronization between the SDLC models used in the development and the client’s requirements. ▶︎ Prepared Tailoring guidelines - it defined what can be tailored depending on the project size, duration, team size etc. ▶︎ Maintained Organization’s Measurement Repository (Quantitative Metrics Data Collection) - It involves the collection of metrics data, validating it and publishing of metrics reports.

Dedicated worked for Barclays Bank as Program Manager, heading the operations of the ongoing projects. Established strong relationships with the clients and successfully developed strategies and implemented programs to improve processes, procedures, service tools and service products, in line with the financial budgets and risk management.Managed the project portfolio - including Ongoing Projects, Change Requests and the capacity planning of the delivery teams, tracking financial, technical and human resource utilization vs. allocation.

Charlotte, Nc, Us

Joined CFC India Services Pvt Ltd as Senior Analyst, which was later acquired by Bank of America on July 01, 2008.Over the tenure, worked in the CSI Team, gaining expertise in system architecture, development, implementation, quality assurance and release management of the applications. Contributed to the design and development of both IBM message broker and IBM WebSphere MQ - interfaces, transformations, message formats and implements application integration interfaces.Along with Project Management, utilized Waterfall / Agile hybrid SDLC methodologies and prepared project status/review reports regularly. Additionally, mentored the integration development team on the technical aspects.

Pune, Maharashtra, In

• Involved in analysis & design of migration and release activities apart from integration of applications across various platforms using WebSphere MQ and WBIMB.• Ensured migration of application from MQSI to WBIMB5 and rendered E2E support to clients.• Focused on prompt resolution of live/ environment issues and liaised with the onsite coordinator for collation of requirements. • Conducted training sessions for new project resources.

Sunnyvale, Ca, Us

Bachelor Of Engineering (Be), Computers

Science, Computer Science

Ssc