● Demonstrates flexibility in completing ad-hoc projects in a timely manner and effectively communicating results with all levels of management.● Demonstrated leadership in managing project team; including work assignments, team member support and reporting daily progress to management.● Demonstrated the ability to meet deadlines and manage multiple responsibilities.● Work with management team to identify problems and improve bankruptcy/collections efforts● Participates in the creation of work procedures, policies and methods in order to be compliant with Wells Fargo’s corporate policies ● Facilitated Trainings in order to ensure proper procedures were followed that were complaint with Wells Fargo and Industry standards.● Conduct on the job training for new and existing team members● Performs manual calculations to verify and validate medium to high risk accounts● Researches and interprets various legal documents to determine specific issues and appropriate course of action● Reconcile/Analyze mortgage accounts with information retrieved via NDC and AACER/ PACER websites. ● Assembles, creates, and reviews loan documentation for use in various legal proceedings● Serves and signs as an Officer of the Company, Vice President of Loan Documentation.● Researched and resolved escalated inquiries and complaints requiring special handling and that may have been forwarded by management, vendors, and/or senior business leaders● Conduct Peer Reviews for internal team audit purposes and coach team members based on results.● Participated in the review of audit findings and compilation of rebuttals● Occasionally act as point of contact for internal/ external partners

● Built and maintained a positive professional relationship with trustees, attorneys and their paralegals through daily emails and phone calls.● Identify issues, perform research and resolve issues with multiple potential outcomes. ● Work with technical analysts to define exception reporting that can improve processes and mitigate risk.● Make recommendations for the improvement of controls within the department. ● Responsible for a group of medium to high risk bankruptcy accounts and applying Bankruptcy Code requirements to those accounts.● Familiar with standard concepts, practices, and procedures within bankruptcy● Ensures rejected, suspended, or misapplied items are identified and resolved in a timely manner.● Document the system with comments regarding disposition of work items. ● Reconcile mortgage accounts with information retrieved via NDC and AACER/ PACER websites. ● Identify and propose solutions to manual processes. ● Ensure all policies and procedures reflect the actual processing within the area. ● Gathering of any internal or external audit request materials. Communicates any trends and / or problems with recommended solutions to management.

•Responsible for high volume of bankruptcy affected loans•Determines if funds should be return to the loan or remain in the negative RECO status•Review to ensure fees are charged correctly to mortg reco and/or third party. Correct any errors found from research•Assure 100% accuracy and supporting documentation for all non recoverable billed invoices, rejections, aged, appeals, and partial billing•Manual key review for MFR filed and MFR requested•Browse Debtor and Trustee payments