Chakhan Thomas Email & Phone Number

Arizona, United States

• Student caseload management Persistence, Coaching, Financial Literacy.• Correspond via phone and email with students on a regular basis to ensure student retention and student success.• Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population.• Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success.• Develop rapport and constructive working relationships with all students and staff.• Closely monitor student attendance and grades in a database to assure retention and progression.• Evaluate student requests, identify issues, and determine appropriate means for resolution.• Define and interpret Ashford University policies and procedures for students.• Maintain a working knowledge of Federal, State, and Institutional Policies governing Title IV student aid programs.• Work closely with other staff including enrollment services, student accounts, student finance, academics, and registrar.• Communicate ideas for policy and procedure improvements to leadership.• Exercises independent judgment and effective critical thinking skills.

Greater Denver Area

• Proactively searched for prospective students by communicating with people over the phone using both inbound and outbound call methods. Discussed enrollment process and program logistics. • Established a rapport with potential students as well as those that are enrolled. Some professional relationships were long-term depending on the student's specific needs. • Scheduled and conducted enrollment interviews to ensure all admission requirements were met. • Identified and resolved concerns. • Follow-up with current students through the completion of their first course to ensure student success and support.• Worked with a team of advisors as well as leadership to develop and implement a strategy for student progression.• Assigned to a population of students to generate recommendations (friends, family, etc.).

Greenwood Village

• Prepared legal documents for judicial proceedings against borrowers who had become delinquent on their mortgage payments.• Prepared reinstatement quotes and payoff letters in an effort to help the borrower become current on their payments.• Processed payment requests for third-party contractors and/or vendors.• Processed loan modification agreements on behalf of investors and the borrowers in order to aid the borrower in becoming current on their loan payments and prevent additional litigation.

Greater Denver Area

• Responded to 75+ inquiries a day during active enrollment period.• Processed and reviewed academic documents provided by students to prepare admission applications for review by the university.• Reviewed and processed SAT/ACT final exam scores, high school transcripts and counselor recommendations. • Evaluated and compared international grading systems with course curriculum offered by the university to determine whether earned credit was transferrable.• Created inter-office correspondence templates and admission letter templates for students. • Worked closely with the Director of Enrollment services with assigned tasks.

Denver International Airport

• Provided friendly and knowledgeable customer service to guests as they were checked in and out of the hotel.• Monitored and processed guests charges and payments.• Utilized ORACLE – hotel management software.• Performed night-auditing of daily ledgers when needed.

Greater Denver Area

• Provided up-to-date information and changes regarding tuition and fees policies and procedures.• Processed payments over the phone when needed, payment arrangements and billing statements.• Created electronic filing systems and maintained said systems using the WebXtender software.• Responded to incoming inquiries and inter-office correspondence.• Meet with students, parents, faculty, and staff if needed to provide personalized advisement services in regard to delinquent tuition and fees and discuss solutions to meet the need(s) of all parties involved.