Robin Chakrabarti Email & Phone Number

- Served as primary point-of-contact in-person, by phone, and over email for 20,000 students across 10 schools; served as primary communication support for 38 staff members across 9 teams. - Served as liaison to employers, alumni, faculty, and staff- Processed weekly payroll for 46 employees.- Co-created and co-facilitated Peer Career Advisor Program, coordinating 58 hours of training, overseeing meetings, and achieving 500 appointments per semester; ensured program success; employed openness to learning and proactively identified opportunities to improve ongoing professional development projects.- Supervised, interviewed, hired, trained, and scheduled 28 office Administrative Assistants.- Coordinated administrative process for Summer Funding program, tracking applicant process and managing correspondence, inquiries, and confidential files for 240 annual candidates; distributed $500,000 in awards; implemented program improvements.- Ensured positive experiences for office applicants through timely communication, scheduling interviews, and facilitating both on-site and remote interviews; coordinated staffing changes.- Interviewed and made recommendations for Operations Manager and 4 Administrative Coordinators, logging appropriate information into applicant tracking system; maintained candidate calendar; on-boarded new hires.- Worked with recruiting team, hiring managers, and HR to move applicants through application process, delivering world class service to internal and external candidates.- Assisted with managing $3M annual budget; assisted with office purchasing services.- Completed Recruiting Coordinator duties.- Drove social media engagement with best practices and platform optimization.- Co-facilitated university’s Pan-Asian Faculty and Staff Association, leading monthly events.- Published semesterly advice articles for Career Services blog.

Dallas/Fort Worth Area

- Built and strengthened relationships with 100 SMBs through outstanding customer service via email, telephone, and in-person interactions.- Logged all relevant information into customer relationship management database- Delivered exceptional customer experiences to 70 clients weekly.- Exceeded all online marketing and telemarketing quotas for 7 consecutive months.- Excelled in B2B and B2C sales and strengthened relationships.- Consistently leveraged interpersonal skills to discover customer needs and resolve conflicts.- Continuously developed expertise with ever-expanding variety of technology and services.

Greater Philadelphia Area

- Executed 1-on-1 and group arts education and support for 20 students.- Managed team of 7 volunteers and interns.- Managed program calendar; ensured attention to detail while juggling multiple priorities.- Listened to students and found solutions to fit their needs.- Exceeded quotas for customer retention using outstanding outreach and interpersonal skills.- Coordinated exhibitions throughout Sidewalk Studio program.- Ensured students developed creative storytelling skills through photography and audio recording.

Greater New York City Area

- Oversaw recording, production, and editing for music education videos used in over 40 countries.- Developed course curriculum; redesigned online structure, improving UX and learning for 6,000 virtual students.- Partnered with research team to develop technology to enhance music education.- Provided continuous administrative support to lab team.

Lowell, Ma

- Filmed and edited educational videos for "Inventing America" professional development program.- Ensured effective collaboration between TIHC, Tower Hill Films, University of Massachusetts Lowell, and National Endowment for the Humanities.

Bachelor Of Arts - Ba

School Of Liberal And Professional Studies