Proficiently managed technical support cases via phone, chat, and email, troubleshooting router issues using tools like Salesforce and CRM.Provided accurate information on services and Internet products, monitored customer complaints, and maintained feedback records.Proactively escalated complaints to level 3 support, coordinated with field teams, and mentored junior technical support representatives.

Specialized in handling client escalation calls related to equity, mutual funds, and securities markets.Obtained certification in NISM-Series VII Securities Operations and Risk Management.Maintained records of customer queries, assisted with portfolio updates, and coordinated with research and operations teams.

Efficiently handled grievance mails and letters from insurers, resolving queries and addressing customer concerns regarding claim rejections.Liaised with branches to process claims and resolve insurer issues, maintaining detailed records of grievances received.

Attended customer calls, resolved queries, and provided necessary information, ensuring call quality and meeting performance metrics.Actively engaged with customers to enhance their experience and contribute to overall satisfaction.