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Chalamala Uday is listed as Senior Technical Support Associate at Tech Mahindra based in Secunderābād, Telangana, India. AeroLeads shows a matched LinkedIn profile for Chalamala Uday.
Chalamala Uday previously worked as Senior Technical Support Associate at Tech Mahindra and Senior Associate at Icici Bank.
Accomplished Customer Service Associate with over a decade of experience in technical support, financial services, and insurance. Proven ability to resolve customer issues efficiently, achieving high satisfaction rates. Skilled in MS Excel, MS Word, communication, and empathy. Holds a B.Com degree from Osmania University and intermediate. Consistently improved operational processes and customer experiences across various roles.
A career timeline built from the work history available for this profile.
Hyderabad, Telangana, India
Proficiently managed technical support cases via phone, chat, and email, troubleshooting router issues using tools like Salesforce and CRM.Provided accurate information on services and Internet products, monitored customer complaints, and maintained feedback records.Proactively escalated complaints to level 3 support, coordinated with field teams, and mentored junior technical support representatives.
Hyderabad, Telangana, India
Specialized in handling client escalation calls related to equity, mutual funds, and securities markets.Obtained certification in NISM-Series VII Securities Operations and Risk Management.Maintained records of customer queries, assisted with portfolio updates, and coordinated with research and operations teams.
Hyderabad, Telangana, India
Efficiently handled grievance mails and letters from insurers, resolving queries and addressing customer concerns regarding claim rejections.Liaised with branches to process claims and resolve insurer issues, maintaining detailed records of grievances received.
Hyderabad, Telangana, India
Attended customer calls, resolved queries, and provided necessary information, ensuring call quality and meeting performance metrics.Actively engaged with customers to enhance their experience and contribute to overall satisfaction.
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Chalamala Uday is listed as Senior Technical Support Associate at Tech Mahindra.
Chalamala Uday is based in Secunderābād, Telangana, India.
Chalamala Uday has worked for Tech Mahindra, Icici Bank, Good Health Insurance Tpa, and Serco.
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