Ambitious Data Analyst with proficiency in Python, SQL, Excel, and Tableau, currently honing skills in data analysis. Known for exceptional customer service and technical troubleshooting abilities, backed by a solid background as a Senior Associate in technical support and banking sectors. Certified in PwC Switzerland's Power BI, KPMG AU's Data Analytics, Quantium's Data Analytics, and JPMorgan Chase & Co.'s Excel Skills. Dedicated to delivering outstanding service, with a customer-centric approach and excellent communication skills. Actively seeking opportunities to leverage expertise in Hyderabad, Telangana, India.
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Senior Technical Support AssociateTech Mahindra Dec 2018 - May 2023Hyderabad, Telangana, IndiaProficiently managed technical support cases via phone, chat, and email, troubleshooting router issues using tools like Salesforce and CRM.Provided accurate information on services and Internet products, monitored customer complaints, and maintained feedback records.Proactively escalated complaints to level 3 support, coordinated with field teams, and mentored junior technical support representatives. -
Senior AssociateIcici Bank Aug 2016 - May 2018Hyderabad, Telangana, IndiaSpecialized in handling client escalation calls related to equity, mutual funds, and securities markets.Obtained certification in NISM-Series VII Securities Operations and Risk Management.Maintained records of customer queries, assisted with portfolio updates, and coordinated with research and operations teams. -
ExecutiveGood Health Insurance Tpa Nov 2014 - May 2016Hyderabad, Telangana, IndiaEfficiently handled grievance mails and letters from insurers, resolving queries and addressing customer concerns regarding claim rejections.Liaised with branches to process claims and resolve insurer issues, maintaining detailed records of grievances received. -
Customer Service AssociateSerco Feb 2014 - Jul 2014Hyderabad, Telangana, IndiaAttended customer calls, resolved queries, and provided necessary information, ensuring call quality and meeting performance metrics.Actively engaged with customers to enhance their experience and contribute to overall satisfaction.
Chalamala Uday Education Details
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Bachelor Of Commerce - Bcom
Frequently Asked Questions about Chalamala Uday
What is Chalamala Uday's role at the current company?
Chalamala Uday's current role is Aspiring Data Analyst | Python | SQL | Power BI | Tableau | Seeking Opportunities.
What schools did Chalamala Uday attend?
Chalamala Uday attended Osmania University.
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CHALAMALA UDAY
Student At R.V.R. & J.C. College Of Engineering || Data Science || Java ||Python || Dsa||Web Development||Guntur
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