Administration Assistant
CurrentProvision of highly professional, sensitive and efficient support to the Clinical Review team who liaise across hospitals, doctors and members on pre-existing conditions and ex-gratia payments for high-cost drugs and appliancesProfessionally answer and respond to internal and external customer callsEfficiently and effectively understand and resolve member issues via phone or emailAction emails in compliance with service level agreements ensuring that advisors are… Show more Provision of highly professional, sensitive and efficient support to the Clinical Review team who liaise across hospitals, doctors and members on pre-existing conditions and ex-gratia payments for high-cost drugs and appliancesProfessionally answer and respond to internal and external customer callsEfficiently and effectively understand and resolve member issues via phone or emailAction emails in compliance with service level agreements ensuring that advisors are provided with all of the relevant information to determine an outcome Show less