Provision of highly professional, sensitive and efficient support to the Clinical Review team who liaise across hospitals, doctors and members on pre-existing conditions and ex-gratia payments for high-cost drugs and appliancesProfessionally answer and respond to internal and external customer callsEfficiently and effectively understand and resolve member issues via phone or emailAction emails in compliance with service level agreements ensuring that advisors are… Show more Provision of highly professional, sensitive and efficient support to the Clinical Review team who liaise across hospitals, doctors and members on pre-existing conditions and ex-gratia payments for high-cost drugs and appliancesProfessionally answer and respond to internal and external customer callsEfficiently and effectively understand and resolve member issues via phone or emailAction emails in compliance with service level agreements ensuring that advisors are provided with all of the relevant information to determine an outcome Show less

Provision of home, domestic and personal care support to client requiring assistance with daily tasks such as shopping and doctors’ appointments

 Efficiently diagnosed alerts for customers Accurately and efficiently commenced and completed refunds for files Provided professional customer assistance to both internal and external customers Drafted processes and procedures Actioned the central point of compromise alerts Reimbursed losses to customers