Product Manager associated with Leap in! for the in-house claims aggregation platform.

Proxy PO at an Australian Disability Insurance start up.Roles and responsibilities- Lead backlog refinement and prioritisation- Define sprint goals- Define release scope based on business roadmap objectives- Proactive collaboration with stakeholders from end users to cross functional teams to ascertain problems and propose solutionsPart of Mitra Business Analysis Competency LeadershipRoles and responsibilities- In charge of refining and providing feedback on Process Tailoring Requirement (PTR) for projects in the ANZ region- In charge of requirement reviews to assess the quality of the requirement deliverables being prepared by Business Analysts

- Playing the role of a Proxy Product Owner for an Australian start-up in the disability insurance domain.- Member of Mitra Business Analysis practice leadership: Involved in defining and reviewing processes, competencies and strategies pertaining to the Business Analysis practice within Mitra.- Mentor Business Analysts from Intern to Lead level.

Product Owner for the Epic Mobile Wallet and EPIC Digital Banking Platform which comprised of EPIC Internet Banking and EPIC Mobile Banking solutions.Lead Business Analyst for the Nations Trust Bank account overlooking their Digital Banking solution portfolio comprising of Nations Mobile Banking and FriMi. Scope of work includes but not limited to,-Pre-sales-Responding to RFIs and RFPs-Documentation in the form of SRS, FRS and other artifacts-Involved throughout the life-cycle of the project from Pre-Sales through to Post Deployment Maintenance.-Requirement elicitation and analysis-Mentoring Interns and Associate BAs

-Functioned as the product owner for 4 projects-Act as a liaison between clients and the development team-Managing stakeholder expectations-Conduct market research and competitor analysis to continuously improve product features-Requirement gathering and analysis-Assist the Sales and Marketing team by writing content on the products being developed-Overseeing content creation on the company website

Duo Software is a leading Sri Lankan provider of enterprise solutions with their own suite of Subscriber Management, Customer Care, Billing and Contact Centre Management solutions.Roles and responsibilities•Requirement gathering, analysis, dealing with change requests and amendments to project scope while minimizing risk.•Designing and modeling new business processes using Windows Workflow Foundation (WF) in accordance with customer requirements.•Analyzing business logic and conducting process re-engineering for existing business processes to optimize efficiency and productivity.•Be involved with UAT to ensure compliance with elicited requirements and project scope.•Comprehensive documentation of process maps to reflect business logic and project specific requirements.•Providing assistance from pre-implementation, product deployment to post implementation maintenance phases of a project.•Coordinating project operations between Business Process, Implementation, Quality Assurance and Development teams in order to meet customer requirements and project objectives.

Worked for the TCRS - ISA department.Tax and Central Review Services - Individual Savings Account is a specialised accountwhere the interest is paid annually to an account and is tax exempt.Roles and responsibilities•Auditing, completing and signing off on transfers to ISA accounts either from HSBCitself or from other providers.•Carry out routine quality and compliance checks to ensure there is nil risk of fraud andto monitor strict adherence to the HMRC (Her Majesty's Revenue and Customs)regulations.•Liaise with HSBC branch personnel/ Relationship Managers regarding transfer issues orother discrepancies.

HSBC Data Processing Lanka Ltd (HDPL) has been set up to provide assistance for essential HSBC functions carried out throughout the world.Roles and responsiblities•Act as the Site Lead for Colombo for all projects involving the Returned Correspondence department.•Function as a point of reference for procedural expertise/customer impact.•Coordinate operations between UK Business Area (Client side) and the processing sites (Colombo and Hyderabad), to ensure a smooth transition of project phases and to ensure project phases are implemented correctly and the subsequent queries regarding its application are clarified duly and promptly.•Conducting feasibility study, requirement elicitation, analysis, develop business case, define scope and assess risk continuously for projects where Returned Correspondence Colombo functioned as the Lead Site (Project ownership belonged to Colombo), while being involved in the project from initiation to closure.•Perform process re-engineering/streamlining with the aid of LEAN and Six Sigma principles for existing processes.•Process mapping and continuously revising/updating process maps to reflect current procedural standards while identifying redundancies and eliminating them.•Continuously update and document the procedures for each procedural iteration to reflect new Business Area requirements or changes brought about by financial laws.•Develop training manual and training index for Returned Correspondence Colombo.•Perform audits and compliance checks to see if defined quality standards are being met.•Attend to customer service failures and complaints to ensure they are resolved quickly and amicably. •Train staff, both from and outside the department to deal with contingencies affecting capacity.