Chamila J. Email & Phone Number

• Advice delivery
• Review research, strategy and advice documents in line with Licensee Standards & compliance framework to ensure that they meet regulatory requirements
• Supervising & coaching the paraplanners/PY participants on the advice process & research on superannuation, insurance, investments and aged care.
• Workflow management for paraplanning teamAFSL governance
• Second line risk management (Advice File audits, process reviews)
• Manage the annual licensee & financial Audit process

Camberwell, Victoria, Australia

• Advice delivery
• Strategy preparation in line with Licensee Standards & compliance framework to ensure that they meet regulatory requirements (Superannuation, retirement planning, investment, risk, SMSF & Trust, tax planning, cashflow)
• Review research, strategy and advice documents prepared by the outsourced team
• Create complex financial modelling for advice documents and new client presentations
• Coaching the team and external paraplanners on advice preparation, administration and regulatory requirementsCompliance management
• Management of file review process

Hawthorn, Victoria, Australia

• Performing a hybrid role encompassing advice preparation, compliance monitoring and workflow management Advice preparation
• Prepare holistic and compliant advice documents(Superannuation, retirement planning, investment, risk, SMSF & Trust, tax planning, cashflow, margin lending, derivatives)
• Create complex financial modelling for advice documents and new client presentations
• Research strategies and products to ensure compliance with best interest duty
• Review SOAs completed by junior and outsourced paraplanners for compliance
• Mentor junior staff on advice preparation, administration and regulatory requirementsCompliance (member of the Compliance Committee)

Camberwell, Victoria, Australia

Melbourne, Australia

• Providing direct admin support to 3 Financial Advisers and indirect support to 4 Authorised Representatives through report generation, diary management and document preparation whilst maintaining highest level of.
• End to end management of Advice Document Preparation & Implementation Process
• Accurate and timely preparation of monthly Client Investment Review and Portfolio Monitoring Reports
• Perform Post Implementation Compliance Checks on Advice files
• Generating management reports for the Planner Leader and the planners through XPlan
• Accurate maintenance of the CRM and client details and records in XPlan

Melbourne, Australia

• Manage the Client Service Operations to support the business so that staff are organised, informed, prepared and free to perform their duties effectively and efficiently and ensure all clients matters are handled.
• Allocation of work on a daily basis to the Administrative Associates and monitor the work load
• Ensure the accurate and timely preparation of all Client Investment Review and Portfolio Monitoring Reports
• Monitor common email inboxes and respond to queries from clients and product providers relating to non-advice issues and implementation progress
• Set and monitor the adherence to customer service standards to maximise relationships with new and existing customers
• Manage Advise Document Preparation & Advice Implementation

Melbourne, Australia

• Providing daily admin support to some of the busiest financial planners in the Vic Metro region through report generation, diary management and document preparation whilst maintaining highest level of accuracy and.
• Supporting Financial Planners in document preparation and distribution
• Entering Client Financial Needs Analysis into XPLAN
• Preparation of product applications & supporting documents for Statement of Advice presentations
• Collating information and producing files for client reviews
• Generating management reports for the Planner Leader and the planners through XPlan

Melbourne, Australia

• Delivered admin assistance in financial planning and mortgage broking to two Financial Planners/Mortgage Brokers through product research, document preparation and liaising with product providers.Financial Planning
• Preparation of application forms for investment accounts, superannuation accounts, rollover forms and insurance applications
• Complete Monthly client reviews pre-work - Run reports on Xplan for clients due for review, create spreadsheets on Google Docs, complete research for each review client and create review checklists
• Monthly commission reconciliation on EasyDealer
• Create and balance quarterly invoices
• Generate letters on XPlan to clients as necessary

Melbourne, Australia

• Finalized approximately 17 Settlement files a day which resulted in maintaining around 30 customer accounts with zero errors and within the allocated time. Completed approximately 70 phone calls per day when allocated.
• Completing Purchase, Refinance and Releases settlements for all states
• Calculating and finalising final payouts for business loans, Commercial Bills, overdrafts, home loans and FX contracts
• Preparation of sales faxes, emails and Transaction Authorities on the day of settlements
• Closing of accounts, charging fees, deleting overdrafts, cancellation of repayments
• Limit reductions, new limit establishments, set up repayments.

Melbourne, Australia

• Providing advice to clients on investment and banking products.
• Generating monthly compliance reports from various systems.
• Checking the reports to ensure adherence to the Compliance Procedures.
• Liaising with the Legal department in setting up of Deceased Estates.
• Monthly checking of relevant registers to ensure adherence to banking procedures.
• Ordering and maintaining levels of supplies, brochures, product information documents.

Colombo, Sri Lanka

• Was responsible for the smooth operation of the branch which included but not limited to:
• Efficient allocation of resources to ensure highest levels of customer service are maintained
• Ensuring Adherence to regulatory compliance guidelines
• Training and motivating the team to achieve continuous operation excellence
• Setting KPIs for the team, monitoring performance, identifying needs and designing training programs to empower the team members to achieve their potentialAchievements
• Successfully led a team of 23 to achieve zero customer complaints in an environment which averaged a foot traffic of approximately 2000 customers within a window of 6 hours per day.

Colombo, Sri Lanka

• Managed a portfolio of credit card debt which was 180 days or more overdue, by contracting 3 debt recovery agencies and a legal firm.
• Negotiating repayment options and recovery time frames
• Supervision of document preparation for litigation
• Management of monthly credit reporting
• Organised and conducted training for the debt collection agencies on regulatory changes
• setting recovery targets and monitoring performance

Master In Applied Finance, Finance And Financial Management Services, Major In Financial Risk Management

Advanced Diploma In Financial Planning, Financial Planning And Services

Graduate Diploma In Applied Finance, Banking, Corporate, Finance, And Securities Law

Diploma In Financial Planning, Financial Planning And Services, Rg 146

Bachelor'S Degree, Banking & Finance