Chamila J. Email & Phone Number

Advice delivery• Review research, strategy and advice documents in line with Licensee Standards & compliance framework to ensure that they meet regulatory requirements• Supervising & coaching the paraplanners/PY participants on the advice process & research on superannuation, insurance, investments and aged care.• Workflow management for paraplanning teamAFSL governance• Second line risk management (Advice File audits, process reviews)• Manage the annual licensee & financial Audit process• Set up training plans for RMs, advisers and PY participants and monitor quarterly compliance• Manage incident, complaints and reportable situations reporting process and identify operational issues and control breakdowns• Manage Regulatory Engagement (ASIC, AUSTRAC, AFCA) • Continuous review & management of the Licensee Standards, compliance policies, procedures and controls, templates and financial models• Oversight of Professional year candidates and mentoring advisers • Manage annual PI Insurance process• Conduct annual reviews on outsourced service providers• Conduct annual risk assessments for the Licensee (cyber, AML/CTF, Privacy)• Provide training for the team members on regulatory changes and compliance frameworkSalt Group risk management• Company PI insurance review• Risk policy reviews e.g. cybersecurity, • Review contracts with outsourced service providers• Review & advice on accounting team’s cyber security procedures• Review and advice on the group’s risk management framework

Camberwell, Victoria, Australia

Advice delivery• Strategy preparation in line with Licensee Standards & compliance framework to ensure that they meet regulatory requirements (Superannuation, retirement planning, investment, risk, SMSF & Trust, tax planning, cashflow)•Review research, strategy and advice documents prepared by the outsourced team• Create complex financial modelling for advice documents and new client presentations• Coaching the team and external paraplanners on advice preparation, administration and regulatory requirementsCompliance management• Management of file review process• Conduct pre advice compliance checks on strategy, Best Interest Duty, and documentation and alert advisers to any gaps or inconsistencies with the Code of Ethics• Review and update advice document templates and working paper documents to align with compliance standardsWorkflow management• Manage the daily Workflow of the external paraplanning team to efficiently allocate resources• Liaise with external provider to manage the XPlan client database including troubleshooting • Set up workflow processes, create process manuals and monitor adherence

Hawthorn, Victoria, Australia

Performing a hybrid role encompassing advice preparation, compliance monitoring and workflow management Advice preparation• Prepare holistic and compliant advice documents(Superannuation, retirement planning, investment, risk, SMSF & Trust, tax planning, cashflow, margin lending, derivatives)• Create complex financial modelling for advice documents and new client presentations• Research strategies and products to ensure compliance with best interest duty• Review SOAs completed by junior and outsourced paraplanners for compliance • Mentor junior staff on advice preparation, administration and regulatory requirementsCompliance (member of the Compliance Committee) • Conduct pre advice compliance checks on strategy, Best Interest Duty, and documentation and alert advisers to any gaps or inconsistencies with the Code of Ethics• Maintain AFSL registers (breach reporting, risk etc)• Continuous review of the Compliance Manual to align with regulatory changes and recommend changes to processes• Monitor advice implementation• Conduct Post Implementation Compliance Checks on advice files• Review and update advice document templates and working paper documents to align with compliance standards• Monitor the monthly client review process to ensure compliance to the Enhanced FDS processWorkflow management• Manage the daily Work in Progress (WIP) schedule to efficiently allocate resources• Liaise with external provider to manage the XPlan client database including troubleshooting • Provide training to junior staff on XPlan functionalities• Set up workflow processes, create process manuals and monitor adherence• Generate management and other reports on Xplan• I was also the project lead in migrating the XPlan database between providers in April 2021.

Camberwell, Victoria, Australia

Melbourne, Australia

Providing direct admin support to 3 Financial Advisers and indirect support to 4 Authorised Representatives through report generation, diary management and document preparation whilst maintaining highest level of accuracy and meeting deadlines.• End to end management of Advice Document Preparation & Implementation Process• Accurate and timely preparation of monthly Client Investment Review and Portfolio Monitoring Reports• Perform Post Implementation Compliance Checks on Advice files• Generating management reports for the Planner Leader and the planners through XPlan• Accurate maintenance of the CRM and client details and records in XPlan• Manage the Ongoing Service Program ensuring timely issuance of Opt In & FDS documents• Effective Diary Management to optimise Adviser efficiency• Identify efficiency gaps and introduce process improvements• Issuance and management of Fee for Advice invoicingCurrently performing data cleansing projects on XPlan to optimise the utilisation of reporting functions and ensuring compliance.

Melbourne, Australia

Manage the Client Service Operations to support the business so that staff are organised, informed, prepared and free to perform their duties effectively and efficiently and ensure all clients matters are handled within the SLAs.• Allocation of work on a daily basis to the Administrative Associates and monitor the work load• Ensure the accurate and timely preparation of all Client Investment Review and Portfolio Monitoring Reports• Monitor common email inboxes and respond to queries from clients and product providers relating to non-advice issues and implementation progress • Set and monitor the adherence to customer service standards to maximise relationships with new and existing customers• Manage Advise Document Preparation & Advice Implementation • Perform Post Implementation Compliance Checks on Advice files• Oversee client insurance claims and directly support clients through the process• Accurate maintenance of the CRM and client details and records in XPlan• Manage the Ongoing Service Program ensuring timely issuance of Opt In & FDS documents• Effective Diary Management to optimise Adviser efficiency• Identify efficiency gaps and introduce process improvements

Melbourne, Australia

Providing daily admin support to some of the busiest financial planners in the Vic Metro region through report generation, diary management and document preparation whilst maintaining highest level of accuracy and meeting deadlines. • Supporting Financial Planners in document preparation and distribution • Entering Client Financial Needs Analysis into XPLAN • Preparation of product applications & supporting documents for Statement of Advice presentations• Collating information and producing files for client reviews • Generating management reports for the Planner Leader and the planners through XPlan• Diary management for financial planners• Handling client queries and attending to all ad hoc tasks Achievements• Was a key team member in the pilot project to deliver Statement of Advice (SOA) and PDS documents through USB• Was involved in establishing SLAs for task delivery in the FPA team

Melbourne, Australia

Delivered admin assistance in financial planning and mortgage broking to two Financial Planners/Mortgage Brokers through product research, document preparation and liaising with product providers.Financial Planning• Preparation of application forms for investment accounts, superannuation accounts, rollover forms and insurance applications• Complete Monthly client reviews pre-work - Run reports on Xplan for clients due for review, create spreadsheets on Google Docs, complete research for each review client and create review checklists• Monthly commission reconciliation on EasyDealer• Create and balance quarterly invoices• Generate letters on XPlan to clients as necessary• Provide administrative support to the planners • Creating new clients, actioning general client requests and adhoc tasks• Compiling current investment research papers and market commentary to be used in monthly reviews• Liaising with different product providers on client requests and new product implementationsMortgage Broking• Create new clients on XPlan and LoanKit• Conducting product research for clients• Creating applications and compliance documents for loans and compiling supporting documents• Compiling credit proposals for loan applications – Owner Occupied, Investment, SMSF, Commercial• Application lodgement on NextGen• Liaising with lenders in managing the application process• Ordering valuations on security properties• Liaise with solicitors and lenders in completing settlements• Provide administrative support to brokers• Act as the first point of contact for clients, lenders and solicitorsAchievements• Was instrumental in expanding the mortgage provider base and successfully handled complex commercial mortgage applications without supervision.• Created structural enhancements to the documents used for admin process

Melbourne, Australia

Finalized approximately 17 Settlement files a day which resulted in maintaining around 30 customer accounts with zero errors and within the allocated time. Completed approximately 70 phone calls per day when allocated to the Settlements booking line. Settlements:• Completing Purchase, Refinance and Releases settlements for all states• Calculating and finalising final payouts for business loans, Commercial Bills, overdrafts, home loans and FX contracts• Preparation of sales faxes, emails and Transaction Authorities on the day of settlements • Closing of accounts, charging fees, deleting overdrafts, cancellation of repayments• Limit reductions, new limit establishments, set up repayments.• Liaising with other business units in obtaining breaking costs for fixed rate facilities• Liaising with different branches in organising cheques for purchase and refinance settlements• Processing entries for stamp duty, registration, guarantee fee and establishment fee on purchases and refinances• Liaising with relationship managers, customer managers and credit in resolving issues affecting settlements• Updating CRM database with completed settlements• Liaising with the settlements agent, their solicitors and customer’s solicitors in resolving issues at settlement• Liaising with other business units in setting up new security and release of existing security• Conducting title searches on properties for all states• Deregistering charges on the Personal Properties Securities Register • Daily balancing of the suspense accountSettlement booking • Booking sales, refinance and purchase settlements for all states• Verifying security documentation prior to booking settlements• Providing information on settlements and bookings to Business Bankers, Solicitors and settlement agent • Uploading booked settlements to the agent’s website • Dispatching of documents for settlements• Liaising with solicitors, agents and brokers on settlement completion

Melbourne, Australia

• Providing advice to clients on investment and banking products.• Generating monthly compliance reports from various systems.• Checking the reports to ensure adherence to the Compliance Procedures.• Liaising with the Legal department in setting up of Deceased Estates.• Monthly checking of relevant registers to ensure adherence to banking procedures.• Ordering and maintaining levels of supplies, brochures, product information documents.• Creating deposit facilities (term deposits, personal & business transaction accounts, personal & business savings accounts).• Arranging of personal lending facilities such as Personal Loans, Credit Cards.• Creating and accessing customer records on CRM for daily functions.• Generating referrals for home lending, insurance products and other banking services.• Generating daily reports on new account openings and ensuring accuracy of data of new accounts opened.• Liaising with internal business units in resolving issues relating to customer service

Colombo, Sri Lanka

Was responsible for the smooth operation of the branch which included but not limited to:• Efficient allocation of resources to ensure highest levels of customer service are maintained • Ensuring Adherence to regulatory compliance guidelines • Training and motivating the team to achieve continuous operation excellence• Setting KPIs for the team, monitoring performance, identifying needs and designing training programs to empower the team members to achieve their potentialAchievements• Successfully led a team of 23 to achieve zero customer complaints in an environment which averaged a foot traffic of approximately 2000 customers within a window of 6 hours per day. • Identified and implemented opportunities for improved efficiency in processes.

Colombo, Sri Lanka

Managed a portfolio of credit card debt which was 180 days or more overdue, by contracting 3 debt recovery agencies and a legal firm. • Negotiating repayment options and recovery time frames• Supervision of document preparation for litigation• Management of monthly credit reporting• Organised and conducted training for the debt collection agencies on regulatory changes• setting recovery targets and monitoring performance • Conduct annual auditing of the agencies and advice on process improvements to achieve regulatory complianceAchievements• Was a key member of the project team formed to acquire and retain ISO 27001 Certification to Credit Card Operations Team.• Was extremely effective in recovering longstanding debt approximately over 50%

Master In Applied Finance, Finance And Financial Management Services, Major In Financial Risk Management

Advanced Diploma In Financial Planning, Financial Planning And Services

Graduate Diploma In Applied Finance, Banking, Corporate, Finance, And Securities Law

Diploma In Financial Planning, Financial Planning And Services, Rg 146

Bachelor'S Degree, Banking & Finance