A new IT Managed Service Provider for small to medium businesses in and around Northampton.For any Company between 2 and 40 employee's, we provide honest, up to date infrastructure solutions to get the best out of your business systems. This allows you to concentrate on your core business needs, removing the worry of IT Systems

A Technical Support analyst dealing with all manner of issues from resetting passwords, configuring servers to project implementation.Skills and experiencing within this role include the following:Microsoft Windows Server SBS 2008 and 2011Microsoft Windows Server 2008 R2, 2012, 2012 R2, 2016Microsoft Hyper-V 2008, 2012VMware EsxiMicrosoft Office 365 platform, including SharePoint, Exchange and the new Enterprise Mobility + SecurityWindows 7,8,8.1,10 Operating SystemsMicrosoft Office 2007, 2010, 2013, 2016Linux DebianCitrix Xen-Desk 7.1 - Full configuration and maintenance

• Implement a new network to 18 new sites• Create a new head office, including new cabling• Manage a move of hosted solutions to in house• Configure all company servers after moving to in house• Implement a new backup solution• Implement a new Spam filter• Implement a new firewall solution• Configure and implement a new VPN • Full re-configuration if Group policy• Configure and implement a new Antivirus solution• Configure and roll out new iphones to all General Managers• Implement and configure WSUS• Configure a new file server• Resolve all support calls from users in the company

• Resolve user issues reported via Telephone, Email and face to face contact• Maintain Backups using Symantec • Assist in the development of custom applications• Installation of site network• Administration of Linux Firewall, Proxy and Server.• Documentation and Implementation of Disaster Recovery plan, Including testing• Administration of hardware and software database• Build and run custom SQL reports.• Administration of SAN and VMWare virtual servers• Administration of Vlan networking.• Design and build VBA Applications using Office 2007 and 2010

• Maintain Backups using Symantec Backup Exec• Maintain all servers for the company• Maintain Citrix Xen-app farm • Configure the Helpdesk system • Learn and support a bespoke company system Lawsoft• Administer Digital dictation platforms and devices• Application maintenance via a Citrix platform.• Create a company standard build of equipment• Create a WDS server• Create a Windows 7 and Windows XP sysprepped image for use with WDS.• Utilise WDS Workbench and Microsoft Deployment Toolkit• Create reports using vba programming• Create windows scripts using vbs• Create an FTPS site.• Install new Virtual Machines using VmWare and Microsoft HyperV 2005• Build PC’s,Laptop’s and servers to a company standard• Configure SQL databases.• Maintain Lightspeed AV• Log calls via Telephone, Email and face to face contact

• Maintain 2 efficient Comms /server centre’s• Test and roll out any updates to servers and systems.• Maintain all hardware, Server’s,PC’s, Laptops, Phones and Handheld devices • Maintain VM’s and host servers, including virtual server 2000, 2003 and 2008.• Build and maintain Virtual PC’s( Windows NT and XP)• Build and configure servers to company standards• Extensive knowledge, use and administration of Exchange 2003 and 2007• Build and configure PC’s and laptops to company and personal standard (XP, Windows 7)• Configure Group Policy for the company• Intranet amendments and administration.• Support PC’s and Laptops on Windows NT, Windows 98, XP, Vista and Windows 7• Support servers running Server 2000, Server 2003 and Server 2008.• Standardised new user, movers and leavers process. • Documented upgrade process for Bespoke system.• Supported several bespoke systems.• Face to Face contact with users• Remote support via VPN, UAG and IAG.• 24 hour support for business critical systems• Keep antivirus and firewalls up to date• SQL Server maintenance• Investigate and resolve Microsoft Operating Manager issues

1st/2nd Line Support; Provide hardware and systems support to 39 sites, including network, printers, PC's, IP telephones, mobile phones and email. Support is provided both in and out of core hours.Keep an up to date log of all incoming issues received via email and phone. Manage support issues through the total life-cycle to resolutionTroubleshooting experience in Windows operating systems, including XP, Vista and Windows 7Assisted in the rollout of Windows server 2003 and 2008Competent in Microsoft Server 2003 Active Directory.Sound knowledge of Cisco Client servicesResponsible for general housekeeping of systems for example adding and removing users profiles from domain,Fully responsible of building and rebuilding PC's and laptops to a company and user specificationCompetent in all administrative tasks, documenting all steps used in a process.Responsible for file security and sharing propertiesProvide support for remote users of laptops and VPN clientsFully responsible for the programming and use of many telephone systems including smart phone technology.