Mike Smith Email & Phone Number

Seattle Metropolitan Area, Washington, United States

Manage a team of sales consultants in Seattle, WA and Portland, OR who help homeowners create comfort, save money and enjoy their homes year around.

Remote

I supported a team of In Home Consultants (IHC) who offer our exterior products (Windows, Doors, Siding, Decking, and Fencing) by meeting with our customers in their homes. / My team consists of 13 IHC’s and covers Central & Eastern, WA, Idaho, Montana, and Alaska. / My responsibilities include coach, train, and develop our IHC team / Manage a heavy travel schedule / Submit regular expense reports from charges on my corporate credit card / Conduct weekly sales meetings and training sessions / Conduct one-on-one connects with my IHC team / Train and coach the team on how to use our new CRM, Salesforce while in the field / Support our store partners and build connectivity in each market / Celebrate performance / Keep the team focused on company objectives / Conduct field rides with my IHC team to help with adherence to our 4-Step Selling System / Use data from reports to manage IHC variability to our performance standards / Work with HR to hold IHC’s accountable for attendance, performance, and behavioral issues / Hire and Onboard new IHC’s when necessary, I build great relationships with my IHC team and connect with them beyond the workplace.

United States

Supported a team of Interior Design Consultants who sell our Cabinet Makeover and Home Organization products within the HDIS (Home Depot Installation Services) division / Manage a 19-store territory that covered Seattle to the Canadian border and East into Idaho / Hire, Train and Support the DC’s with process adherence, sales development, and writing profitable jobs / Conduct daily operations while using Salesforce and our online selling system / Support the stores and develop relationships within the store network / Conduct PK workshops to increase awareness of the HDIS programs / Conduct productive and meaningful sales meetings that build team connectivity, celebrate performance, and keep the team aligned on company objectives / Successfully manage a team in the virtual world and managed through the COVID pandemic while keeping our team intact and extremely productive / Delivered a 182% beat to plan with our 2021 sales production with an 80% demo rate, 30% close rate and an NSAI of $2,059 / Hold the DC’s accountable to performance and behavioral standards / Conduct field rides with DC’s / Accepted stretch assignments of managing our Seattle South HDI team while they work to get a new manager in place / I took the initiative of getting our home organization business more efficient by auditing all of the projects before they get ordered to ensure we minimize reorders and service calls