I am a part of BMC customer experience team that aims to improve the customer’s online experience by understanding the customer needs to be based on the feedback and market analysis. Key responsibilities are - 1. Liaison and manage BMC’s key customer success leaders/stakeholders and identify the pain points and improvements needed 2. Do the market/competition analysis and provide the recommendations against the identified pain points 3. Discuss the problem with the technical architects and SMEs to identify the high level/ probable solution4. Schedule workshops/meetings with the key stakeholders and get the inputs and sign off on the proposals6. Manage E2E requirements I.e. features/user stories7. Wireframes, As-Is and To-Be process diagrams, UAT, Demo and production support are the other key responsibilities.8. Expert in agile/SAFe methodologies with hands-on experience in tools like Confluence, Rally, Jira, AB testing, IBM blue works, Visio, Microsoft office suite( Powerpoint and Excel), Salesforce UAT app etc

Determined and an experienced Business Analyst with quick learning abilities and a strong grit to achieve desired goals.Forte Summary:- Team spirit, Team management, Communication and Stakeholder management- Methodology: Agile, SAFe and SDLC- Tools : Blueworks cloud, Confluence, Jira, SQL, Agilecraft and Visio-Techniques: SWOT, PESTLE, Documentation Analysis, Business Process model,CATWOE, Prototyping,Wireframes, Interviewing, Workshops, User acceptance test and presentation etc- Other: SQL, DB2 & UNIX and strong command in Microsoft office suite( Powerpoint and Excel)- Learning Salesforce Cloud based CRM tool

Requirement Analysis, Creating User Stories, Project tracking and delivery, User acceptance testing, Documentation.

Requirement Gathering, Volumetric analysis, Dashboard preparation, client communication, project monitoring, scrum meetings etc,

Data Analysis, MIS Report, Dashboard, POC etc