Chanda K. Email & Phone Number

Brentwood, Tennessee, United States

Columbia, Sc

Charlotte, North Carolina

Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software in Service Now.Responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. Planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts. Created policies and procedures for ITAM.assists in forming procurement strategiesdevelop and implement procedures for tracking company assets to oversee quality control

Charlotte, North Carolina Area

• Provide technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements were met.• Support financial advisors and service center with solving technical issues with new account setup.• Provide detailed and comprehensive incident documentation in LPL Financials Siebel incident tracking database.• Executed escalation of incidents to management. • Assisted financial advisors with AccountView, WealthVision, Esignature and other BranchNet systems housing client account information.• Wrote articles for various business related training topics for IKnow system which is used for employee training.• Trained new tech support agents to increase knowledge of various LPL systems.• Event Planning Coordinator for LPL Brokerage Dealer Support Services, interacting with senior management to plan quarterly events for team building.

Assist with the training development supporting internal departments and over 15,000 external clients. Built key relationships with important internal partners to ensure external client was following FINRA guidelinesDatabase management which including reporting and tracking, input in ORACL, Citrix(Uvest Executive), SharePoint, FINRA CRD, RegEd, BranchNet and assist with vendor managementDistributed/reply to client emails, send notices to remind clients of continuing education requirements before deadlinesContact external client to ensure completion of training to maintain their securities licenses remain active.Created process flowcharts for departmental procedures as requested by management.

Davidson, North Carolina

• Interviewed potential candidates for employee service representative positions• Assisted active/retiree population with benefits questions for life/health insurance and pension requests• Trained team members on job related information and systems• Processed information from members to expedite problem resolution• Input information from members for record keeping purposes • Sent various forms to members to update personal information on accounts• ISELECT , ORACL, PeopleSoft database that houses active and retiree population information• Processed information for reporting of deceased employees for death benefits to be processed• Proficient in Lotus Notes and Outlook Express• Communicated with BCBSIL, Definity, MetLife, Aetna, Caremark and Wageworks (FSA and HSA) for appeals and claims information

Greensboro/Winston-Salem, North Carolina Area

Replenishment AnalystSet up sales events, such as buy one get one and back to schoolUpdated the Vice President of Sales daily on the current and forecast salesPartnered with the Account Executives to forecast sales for the next business year by having an extensive recognition of trends, styles and new merchandiseAssisted Account Executive in obtaining inventory and documenting sales for major department stores using Excel, Access and VF created systemsGenerated mass orders to replenish major department stores throughout US; Communicated with warehouse personnel to ensure merchandise was available for shipment and created problems resolutionsDesigned customer floor plans for inventory to be built at each store

Management Information Systems, General

Bs On Health Care Administration, Business Administration And Management, General