Customer Experience And Nps
CurrentIndigo is the preferred airline of Indians. It commands ~60% market share of ~$20B indian domestic aviation market. At Indigo, I am currently working on Customer Experience & NPS.
Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Chandan Kumar is listed as Views are strictly personal | CX@Aviation | Ex-Fintech | IIM Indore '21 at IndiGo (InterGlobe Aviation Ltd), a with 11248 employees, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Chandan Kumar.
Chandan Kumar previously worked as Customer Experience and NPS at Indigo (Interglobe Aviation Ltd) and Self Employed at Stealth. Chandan Kumar holds Master Of Business Administration - Mba, Business Administration And Management, General from Indian Institute Of Management, Indore.
This section adds company-level context without repeating Chandan Kumar's masked contact details.
Review company-level records connected to Chandan Kumar before choosing the right outreach path.
Strategic problem-solver with a diverse background in business strategy, Program Management, Analytics, and P&L Management across Insurtech, Edtech, and Aviation. From leading large-scale sales initiatives to optimizing customer experience at IndiGo, I excel in number crunching, stakeholder management and driving results. Known for ownership and leading by example, I thrive in roles that demand deep analytical insights and problem solving at scale!I can be reached at p19chandank@iimidr.ac.in. Let's connect :)
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Gurugram, Haryana, India
Indigo is the preferred airline of Indians. It commands ~60% market share of ~$20B indian domestic aviation market. At Indigo, I am currently working on Customer Experience & NPS.
Tried building a course in MBA education space (not live yet). However, as I write this, I have already taken up a full time role at Indigo Airlines. Consequently, I have handed this project over to people who can better take care of it at present!
-Taught all three sections to CAT candidates-Trained Candidates for IIMs interviews-7+ IIMs admit in 2024
Superintended multiple offline centres, set up operational processes and managed their P&L
Mumbai, Maharashtra, India
Turtlemint is one of the fastest growing (valued at ~$950M) insurance distribution companies in India. With insurance penetration levels substantially lower in India as compared to the global standards, Turtlemint is trying to take insurance to the masses by demystifying insurance products for common people. It works with all major insurers in India and leverages tech to get the job done.At Turtlemint, I had been a part of the business strategy team wherein I led the sales initiatives for all the insurance business verticals. As a part of this role, I solely took decisions on how to best utilize an annualized budget of ~20 Cr on sales initiatives to meet business expectations. This role presented a good mix of Analytics, Stakeholder Management, Team Management and Leadership. In terms of analytical tools, I actively used MS Excel, Tableau and basic SQL. The role also challenged me to take some really impactful business decisions early on in my career. Apart from this, I had been involved in some strategic projects with top brass of the company. I also had a few major problem statements with end-to-end ownership, which entailed understanding the problem, analyzing data, strategizing and coordinating across functions for implementing solutions.
Madhya Pradesh, India
In this project, I analyzed different segments in the real estate industry, vis-a-vis buy-sale, rental, and co-living segments. The role entailed a detailed study of major companies in these segments to know their product features and pricing, their strengths and weakness, coverage, market perception, etc. I performed these tasks en route to designing product for Digiowner.
Patna, Bihar, India
Herein, I was primarily responsible for corporate relations and engagement with different colleges throughout the state. I also enjoyed due freedom in drafting online and offline promotional strategies for the institute. My professional efforts coincided with my social inclination. I had a chance to think about the sorry state of girls' higher education in the state and incentivize parents for the higher education of girls. This worked really well and during my tenure itself, I could improve the gender ratio of the class to a great extent. My tenure saw more than 40% jump in girls' turnout. The overall rural turnout was also one of my top achievements there.
Other employees you can reach at goindigo.in. View company contacts for 11248 employees →
Mukesh Kumar
Colleague at Indigo (Interglobe Aviation Ltd)Patna, Bihar, India
View →
KR
Karthick Rk
Colleague at Indigo (Interglobe Aviation Ltd)Salem, Tamil Nadu, India
View →
GS
Gunjan Singh
Colleague at Indigo (Interglobe Aviation Ltd)North Delhi, Delhi, India
View →
RT
Rishul Thakur
Colleague at Indigo (Interglobe Aviation Ltd)New Delhi, Delhi, India
View →
I.
Isha .
Colleague at Indigo (Interglobe Aviation Ltd)Lucknow, Uttar Pradesh, India
View →
SK
Shikha Kumari
Colleague at Indigo (Interglobe Aviation Ltd)Jharkhand, India
View →
SJ
Sathishkumar Jagannathan
Colleague at Indigo (Interglobe Aviation Ltd)Bengaluru, Karnataka, India
View →
RR
Rahul Reddy Ramidi
Colleague at Indigo (Interglobe Aviation Ltd)Hyderabad, Telangana, India
View →
BC
Bipin C Sunny
Colleague at Indigo (Interglobe Aviation Ltd)Bengaluru, Karnataka, India
View →
PG
Prashant Gupta
Colleague at Indigo (Interglobe Aviation Ltd)Nagpur, Maharashtra, India
View →
Quick answers generated from the profile data available on this page.
Chandan Kumar works for IndiGo (InterGlobe Aviation Ltd).
Chandan Kumar is listed as Views are strictly personal | CX@Aviation | Ex-Fintech | IIM Indore '21 at IndiGo (InterGlobe Aviation Ltd).
Chandan Kumar is based in Gurugram, Haryana, India while working with IndiGo (InterGlobe Aviation Ltd).
Chandan Kumar has worked for Indigo (Interglobe Aviation Ltd), Stealth, Freelance, Unacademy, and Turtlemint.
Chandan Kumar's colleagues at IndiGo (InterGlobe Aviation Ltd) include Mukesh Kumar, Karthick Rk, Gunjan Singh, Rishul Thakur, and Isha ..
You can use AeroLeads to view verified contact signals for Chandan Kumar at IndiGo (InterGlobe Aviation Ltd), including work email, phone, and LinkedIn data when available.
Chandan Kumar holds Master Of Business Administration - Mba, Business Administration And Management, General from Indian Institute Of Management, Indore.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Chandan Kumar you were looking for.