Technical Support Executive (It)
Current Managing and Configuring of Microsoft Outlook & Outlook express. Managing Trendmicro Antivirus on client systems Managing E-helpline Software for users’ complaints. Installation, configuration and troubleshooting of Local Printer & Network printer. Resolved desktop related issues & Vendor Management. Provide Remote Support for the user with the help of Remote Desktop, IBM Tivoli, Windows Netmeeting. Managing BMC Remedy Software for Incident Ticket Status, Call… Show more Managing and Configuring of Microsoft Outlook & Outlook express. Managing Trendmicro Antivirus on client systems Managing E-helpline Software for users’ complaints. Installation, configuration and troubleshooting of Local Printer & Network printer. Resolved desktop related issues & Vendor Management. Provide Remote Support for the user with the help of Remote Desktop, IBM Tivoli, Windows Netmeeting. Managing BMC Remedy Software for Incident Ticket Status, Call status. Co-ordination with all Vendors to resolve Hardware related issues. Providing support for all desktop related issues like System installation, OS Installation & configuration of LAN. Trouble shooting the networking related problems & Troubleshooting & maintenance of PCs. Installation of Operating Systems Win XP, Win Vista, Win7, Win 2000, Win 2003, Win 2008 & Win 2008 R2 & Installation of device drivers & hardware components. Show less