Chandan Kumar Singh Email & Phone Number

New Delhi, Delhi, India

Project Details – LNB SolutionsLNB Solutions has Managed package product called Kinship which is being used by government counties of Virginia State of USA to Manage Case Management, Workforce Development, Front Desk Management, Resource Home Management, Financial Management and Executive Analytics. • Directing a team of 5 Salesforce Admins and taking ownership of Admin team to deliver bug free stories in timely Manner.• Conducting daily standup Meeting to take updates from team Members to ensure timely delivery of Stories.• Assigning Task to team members as per their current task and bandwidth.• Participating in Sprint Planning, Sprint Review, Sprint Refinement and Retrospective Calls.• Participating in Project Management call to give update to Project Manager and Business Owner. • Coordinating with Salesforce Developers, BA, QA Team and Business Owner Team whenever required• Proficient in Analyzing Stories and converting it into technical solutions.• Using Data Loader to insert, update and bulk import or export of data from salesforce objects. Used it to read, extract, and load data from CSV files.• Developing junction objects and implementing various advanced fields like Custom Formula Fields, Process Builder, Flow, Field Dependencies, Validation Rules, Workflows, Sharing Rules, Reports & Dashboards.• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.• Performing Salesforce.com configuration and administration, including implementation of Org-wide defaults, Roles, User Profiles, Permission Sets and permission Set Groups etc.• Creating in various Page Layouts, Lightning Pages, Record Types and its configuration of Permissions based on the Organization hierarchy requirements.• Creating Custom Report Types, Custom Meta Data and Custom Settings.• Fixing bugs reported by QA Team.• Mentoring junior salesforce admins.

New Delhi, Delhi, India

Project Details: Administration support at Client Side (JK Lakshmi Cement Ltd.) Jaipur. Creating new requirements in the system, maintaining system security, handling user’s issues. Testing new enhancement cases, managing them and giving training to users. Project: JK Lakshmi Cement Ltd.● Worked as administrator in creation and maintenance of various users and control their access permissions for various applications. Resolved production issues.● Created Objects, Fields, and Relationship, managing security.● Data Import / Export to/from CSV Files using Workbench/ Data Loader.● Created Workflow Rules, Process Builders, Flow.● Understanding enhancement part, giving them suggestions regarding new requirements in the system, test new applications and corrective feedback in Sandbox as well in Production.● Worked with 800 users, User training on completing KPI’s and implementation of internal processes which are based on as per business requirements.● Performed Data cleansing activities.● Supported user in the functionalities related to sales cloud & service cloud, and Community Cloud Salesforce Tools Used: DATA LOADER, WORKBENCH, Sandbox, Salesforce Inspector, SOQL

New Delhi, Delhi, India

Project Details: - Administration support for ConnectAndSell, Inc. Maintaining system security, User, Data, keeping up to date Sales Cloud existing data, deduping leads, contacts and accounts, creating SOP for existing and new processes. Role & Responsibility:● Worked closely with inside, outside sales, Service teams to perform detailed objects of SalesForce.com.● Used Lightning Process Builder to automate business processes by providing a visual representation.● Designed Deployed various Workflow rules, Validation Rules, Auto Response Rules, Page layouts.● Automated sharing rules whenever there is a new change in Sales team.● Worked with various SalesForce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities and other custom objects.● Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.● Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.● Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.● Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.● Used Data Loader and Demand Tool for insert, update, and bulk import or export of data from SalesForce.com subjects.● Created Roles, Permissions sets and given access to permission sets to base on Organization levels.Tools Used: Excel, Data Loader, DemandTool, Sandbox

Gurugram

● Working with the Business Development team on most effective search strategies.● Researching the procured data to obtain contact details such as contact names, designations, emails, phone numbers, turnover etc.● Profiling & Analyzing company financials and IT landscape of any particular company.● Gather required information and filter relevant data using tools.● Custom / list research, Market intelligence, Customer acquisition services, Database generation, validation & assess various data sets according to the needs and goals of an organization. Effective database management.● Creating database using Microsoft Excel, follow clear cut instructions on digging relevant data contact details of Target Audience like CTO, CIOS, COO, VP- IT, Operation and Technology, IT Directors, and IT Heads etc.● Performing data mining activity from LinkedIn, Jigsaw, Hoovers, Netprospex, Zoom Info and Lead411.● Technology based companies research and market intelligence.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India