Chandan Mathur Email & Phone Number

Chandan Mathur is a Postgraduate Marketing at Alliance Manchester Business School. He is proficient in French, English and Bengali.

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  Customer Service Representative

  Aditya Birla Fashion And Retail Ltd.

  Apr 2019 - May 2019 - Kolkata, West Bengal, India

  My work included the following - •Creating an Excel sheet for displaying the various available brands•Using the Capillary app to view the customers’ transactions, their loyalty points, coupons available, etc•Using the “QuickCilver” app for checking the balance amount of Gift Vouchers, and also for issuing gift vouchers•Grievance handling of customers, for example, grievances relating to the T&C’s, exchange policies, etc•After every week, I along with my senior had to analyse… Show more My work included the following - •Creating an Excel sheet for displaying the various available brands•Using the Capillary app to view the customers’ transactions, their loyalty points, coupons available, etc•Using the “QuickCilver” app for checking the balance amount of Gift Vouchers, and also for issuing gift vouchers•Grievance handling of customers, for example, grievances relating to the T&C’s, exchange policies, etc•After every week, I along with my senior had to analyse and update on the system the customer feedback which they provide at the time of billing. We had to use variables and formulas to analyse the same, like the response rate, hygiene rate, greetings, features, trial, Billing Happiness Index (BHI), Green card(GC) Enrolment and GC Conversion, etc•Learning about and assisting in the promotional tie-ups, sponsorship tie-ups, cross promotions, and Space on Hire•Assisting with Customer Engagement Activities•Analysing the promotions and marketing of the competitors (Competition Analysis). Show less