At Concentrix, our team enhances training and quality by leveraging my expertise in quality control systems such as Travelport and Amadeus GDS. Since obtaining my M.Sc, I've transitioned from a Senior Quality Analyst role at Tech Mahindra to my current leadership position, where Six Sigma principles guide our pursuit of excellence. My certifications in Process and Performance Capability Measurement, Foundations and Principles, and Quality Tools, all issued by Skillsoft in September 2023, are instrumental in driving our quality initiatives forward. Together, we're committed to setting industry benchmarks for training and quality standards.